TELEPHONE COURTESY TAKING AND LEAVING A MESSAGE

Didi Gawoh
26 Apr 202010:37

Summary

TLDRThis video script from 'Refdi Real English for Daily' focuses on learning English for telephone communication, specifically leaving and receiving messages. It includes a conversation example, emphasizing pronunciation and common phrases. The dialogue illustrates how to greet, ask for a person, and respond to unavailable situations. It also covers how to ask for a message to be taken and how to convey information like cancellations or delays. The script is designed to help learners practice and improve their English for real-life phone interactions.

Takeaways

  • 📞 The script is a tutorial for making phone calls in English, focusing on leaving and receiving messages.
  • 👋 It emphasizes the importance of greetings and self-introduction at the beginning of a phone call.
  • đŸ—Łïž The script provides a conversation example where a caller asks to speak with the director and leaves a message when the director is unavailable.
  • 📝 It highlights the need to pay attention to pronunciation, especially for commonly mispronounced words.
  • 💡 The tutorial suggests practicing phone conversation scripts to improve English communication skills.
  • 🔖 It introduces phrases for asking if a caller can leave a message, such as 'Could you take a message?' or 'Would you like to leave a message?'
  • đŸ—Łïž The script offers expressions for responding to a request to leave a message, like 'Of course, please go ahead' or 'I'll tell him you called'.
  • 📞 It teaches how to offer to take a message on behalf of someone, using phrases like 'Would you like to leave a message?'
  • 📞 The tutorial also covers how to convey messages that include instructions or updates, such as 'Please tell him the meeting is canceled'.
  • 🔗 It provides a structured approach to practicing phone conversations, including role-playing scenarios with different situations.

Q & A

  • What is the main topic of the video script?

    -The main topic of the video script is learning English phrases and expressions related to making and receiving phone calls, specifically about leaving and taking messages.

  • What is the purpose of the example conversation provided in the script?

    -The purpose of the example conversation is to demonstrate how to use English in a phone call to ask for someone, leave a message, and handle different scenarios like the person being unavailable.

  • What are some key phrases for leaving a message in English as mentioned in the script?

    -Some key phrases for leaving a message in English include 'Could you take a message?', 'Please leave a message', 'I'd like to leave a message', and 'Please tell him/her...'.

  • How does the script suggest handling a situation where the person you are calling is in a meeting?

    -The script suggests that if the person you are calling is in a meeting, you can ask the operator or receptionist to take a message and convey it to the person once they are available.

  • What is the importance of pronunciation when making phone calls in English as highlighted in the script?

    -The script emphasizes the importance of pronunciation to ensure clear communication and to avoid misunderstandings, especially when leaving or taking messages over the phone.

  • What are some common phrases to ask for someone's phone number in the context of the script?

    -Some common phrases to ask for someone's phone number include 'May I have your phone number, please?' and 'Could you please tell me your phone number?'.

  • How should one respond when asked to take a message for someone who is unavailable?

    -When asked to take a message for someone who is unavailable, one should respond with phrases like 'Of course, I'll take a message' or 'Sure, please go ahead and leave a message'.

  • What is the polite way to end a phone conversation as demonstrated in the script?

    -The polite way to end a phone conversation demonstrated in the script is by saying 'Thank you for your call', 'Have a nice day', or 'Goodbye'.

  • What are some expressions to inform someone about a cancellation or delay as mentioned in the script?

    -Some expressions to inform someone about a cancellation or delay include 'I'm afraid the meeting is cancelled', 'Please tell him the meeting has been rescheduled', or 'Inform him that the flight is delayed for three hours'.

  • How does the script guide learners to practice English for phone calls?

    -The script guides learners to practice English for phone calls by providing example dialogues, highlighting key phrases, and suggesting scenarios for learners to role-play and practice.

  • What is the significance of role-playing in learning English for phone calls as per the script?

    -Role-playing is significant in learning English for phone calls as it allows learners to practice using the language in a controlled environment, helping them to become more comfortable and confident in real-life situations.

Outlines

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Mindmap

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Keywords

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Highlights

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Transcripts

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English LearningPhone ConversationDaily EnglishCommunication SkillsLanguage PracticeMessage LeavingBusiness EnglishTelecommunicationProfessional EtiquetteEducational Content
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