Learn English for Hotel and Tourism: "Checking into a hotel" | English course by LinguaTV

Summary

In the script, Tom Sanders checks into the Transnational Hotel with a reservation for a single room. Despite a glitch with the booking system, the hotel offers him an upgrade to a business suite with a jacuzzi at no additional cost. Tom receives an access code for the wireless internet and information on hotel amenities. He checks in without a car and provides his ID and registration form. The staff offers sightseeing tips and guides him to his room, ensuring a pleasant stay.

Takeaways

• 😀 Tom Sanders, the guest, has a reservation for a single room for three nights at the Transnational Hotel.
• 🔍 The hotel staff initially cannot find a record of Tom's booking and inquires about the booking method.
• 💳 Tom confirms he booked directly and has a reservation number, also mentioning a deposit paid for the first night.
• 😅 There seems to be a glitch with the booking system, as the hotel has no single rooms available except for an adjoined room next to a noisy family.
• 🏢 The hotel offers to upgrade Tom to a business suite with a jacuzzi at no extra charge as a solution.
• 💰 The upgrade to the business suite is provided complimentary to resolve the initial issue with the booking.
• 📶 The hotel provides Tom with an access code and instructions for wireless internet use, with support available if needed.
• 🏋️‍♂️ Tom is informed about the hotel amenities, including a gym and an indoor pool.
• 🚗 Tom does not require a parking pass as he arrived by taxi and does not have a car.
• 🆔 Tom provides his driver's license for identification and fills out a registration form.
• 🗺 Tom is from San Francisco and it's his first time in New York, attending a business conference and looking forward to sightseeing.
• 🏨 Tom is checked into room 653 with detailed instructions on how to get there, and the hotel offers assistance for any needs during his stay.

Q & A

What is the name of the guest who has a reservation at the Transnational Hotel?

The guest's name is Tom Sanders.

How many nights did Tom Sanders reserve a room for?

Tom Sanders reserved a room for three nights.

Was there an issue with Tom Sanders' reservation?

Yes, the hotel staff could not initially find a record of Tom Sanders' booking.

How did Tom Sanders book his room originally?

Tom Sanders booked his room directly through the hotel.

Did Tom Sanders pay a deposit for his stay?

Yes, Tom Sanders had already paid a deposit on the first night.

What alternative accommodation was offered to Tom Sanders when his initial booking could not be confirmed?

Tom Sanders was offered an upgrade to one of the hotel's business suites with a jacuzzi.

Was there an additional cost for the upgraded business suite?

No, the upgrade to the business suite was offered at no extra charge.

What amenities does the hotel offer to its guests?

The hotel offers amenities such as a gym and an indoor pool.

How does the hotel provide access to wireless internet for its guests?

The hotel provides an access code and instructions on how to use the wireless internet.

Did Tom Sanders require a parking pass for his vehicle?

No, Tom Sanders did not have a car and took a taxi from the airport.

What is the room number assigned to Tom Sanders?

Tom Sanders was assigned to room number 653.