Mengenal Public Area Section di Housekeeping Department

Summary

This video focuses on the public area section of a hotel’s housekeeping department, emphasizing its responsibilities in maintaining cleanliness in both internal and external public spaces, such as lobbies, corridors, and outdoor facilities. It outlines the key duties of public area attendants, including cleaning, trash disposal, and maintaining meeting rooms. Essential qualities for attendants are highlighted, such as discipline, responsiveness, cleanliness, product knowledge, and friendly guest interactions. The video concludes with a reminder to stay motivated and healthy while continually striving for excellent service in this critical area of the hotel.

Takeaways

• 😀 The public area is a section in the Housekeeping Department responsible for cleaning both internal and external public areas within a hotel.
• 😀 Internal public areas include spaces such as the lobby, corridors, staff rooms, meeting rooms, and lounges.
• 😀 External public areas include facilities like swimming pools, fitness centers, playgrounds, and parking lots.
• 😀 The public area section also covers additional areas like employee break rooms and canteens that support hotel operations.
• 😀 Staff working in the public area section are called public area attendants or housemen.
• 😀 Public area attendants are responsible for cleaning public areas, including the lobby, restaurants, back office, and other facilities.
• 😀 Public area attendants must meet specific behavior requirements such as discipline, loyalty, and respect for colleagues and guests.
• 😀 Public area attendants should maintain a neat appearance, be free from unpleasant odors, and be responsive to cleaning needs.
• 😀 Knowledge of hotel facilities and good communication skills are essential for public area attendants to assist guests effectively.
• 😀 Key qualities for public area attendants include being friendly, having a positive attitude, smiling often, and greeting guests to ensure a welcoming atmosphere.

Q & A

What is the main purpose of the material discussed in the video?

The main purpose of the material is to help understand the scope of the public area, the duties and responsibilities of the public area section, and the cooperation between the public area and other sections and departments in the hotel.

Who leads the housekeeping department in the hotel?

The housekeeping department is led by an executive housekeeper, assisted by an executive assistant housekeeper.

What are the internal public areas in a hotel?

Internal public areas in a hotel include the entrance area, front office, sitting room or lobby, corridor, elevator, stairs, management office, employee room or staff room, meeting area, party room or convention hall, office for business activities, and lounge area.

What constitutes the external public areas in a hotel?

External public areas include areas located outside the hotel building, such as a swimming pool, fitness center, children's playground, and parking area.

What are additional areas in a hotel?

Additional areas are spaces used by hotel staff to support their activities, such as a break room for employees and a canteen or place to sell food for staff on duty.

What is the primary task of the public area section?

The primary task of the public area section is to clean both internal and external public areas of the hotel, ensuring that they are maintained in a clean and neat condition.

What are the responsibilities of public area attendants or housemen?

Public area attendants or housemen are responsible for cleaning the lobby, restaurant, back office areas, employee rooms, canteen, corridors, parking spaces, and maintaining the condition of meeting rooms and banquet rooms.

What are the basic requirements for a public area attendant?

Basic requirements include discipline, respect for oneself, peers, and leaders, loyalty, and performing tasks reliably. They must also prioritize security, teamwork, and be self-motivated.

What are the special requirements for public area attendants or housemen?

Special requirements include being neat and clean in appearance, ensuring a pleasant fragrance, working quickly and responsively, having sufficient knowledge about the hotel facilities, being friendly, smiling, and being diligent in greeting guests.

Why is it important for public area attendants to be friendly and polite?

It is important for public area attendants to be friendly and polite to build good relationships with both guests and employees, as they work closely with other departments in the hotel.