KOMUNIKASI FARMASI DAN TEKNIK KOMUNIKASI EFEKTIF DENGAN PASIEN SAAT PELAYANAN

Summary

Effective communication in pharmacy plays a crucial role in enhancing patient care. The script emphasizes the importance of clear interactions between pharmacy personnel, patients, and medical staff. It highlights essential communication techniques, including informative, persuasive, pervasive, and human relationship methods. These techniques aim to improve patient knowledge, ensure medication adherence, and increase satisfaction. Key considerations for effective communication include treating patients with respect, offering simple explanations, and using relatable examples. By mastering these skills, pharmacy personnel can build trust and contribute to better health outcomes for patients.

Takeaways

• 😀 Pharmacy communication is crucial for delivering quality service to patients and involves interaction with fellow medical personnel, patients, and families.
• 😀 Effective communication helps improve patients' understanding and confidence in using the right medication.
• 😀 Key questions to ask patients include their symptoms, the duration of the complaint, their age, past treatments, and any special conditions like drug allergies or pregnancy.
• 😀 Different communication techniques should be used based on the patient's condition, such as the primem question technical method for raw jalan patients and the show-and-tell method for chronic cases.
• 😀 Effective communication enhances patient satisfaction and can improve their quality of life.
• 😀 Informative communication techniques aim to broaden patients' understanding through verbal, nonverbal, or linguistic messages.
• 😀 Persuasive communication techniques involve engaging patients and obtaining feedback to achieve the desired outcomes.
• 😀 Pervasive communication techniques involve repeating messages until they are absorbed into the patient's consciousness.
• 😀 Human relationship communication focuses on mutual understanding between pharmacy personnel and patients, supporting better interactions.
• 😀 Key considerations for effective communication include being polite, respectful, providing simple explanations, and using relatable examples.

Q & A

What is pharmacy communication?

Pharmacy communication is the process of delivering information and interacting between pharmacy personnel and other medical staff, patients, or families to improve knowledge and understanding. It helps patients gain confidence in using the right medication.

Why is it important to know the patient's condition before delivering information?

It is crucial to know the patient's condition to provide relevant, accurate, and effective information that directly addresses their needs, ensuring the medication is used correctly and safely.

What questions should be asked when a patient requires medication services?

The following questions should be asked: What symptoms is the patient experiencing? How long have these symptoms lasted? How old is the patient? Has the patient undergone previous medical treatment? If so, what treatment was given, and did it help? Are there any special conditions such as drug allergies, previous illnesses, or pregnancy/breastfeeding?

What is the 'primem' question technical method?

The 'primem' question technical method is a technique used to gather relevant information for patients with acute conditions. It helps ensure proper treatment and communication tailored to their specific needs.

What is the 'show and tell' method for communication?

The 'show and tell' method is used for patients with chronic diseases, where pharmacy personnel demonstrate and explain the treatment or medication, allowing patients to visualize and understand better.

How can effective communication improve a patient's quality of life?

Effective communication can improve a patient's quality of life by changing attitudes, influencing opinions, and modifying behavior. This helps patients feel more informed, confident, and satisfied with their treatment.

What are the key communication techniques used in pharmacy communication?

The four main communication techniques are: 1) Informative communication, which shares information to expand knowledge; 2) Persuasive communication, which encourages patients to achieve desired health outcomes; 3) Pervasive communication, which reinforces messages over time; and 4) Human relationship communication, which fosters understanding between pharmacy personnel and patients.

What is the purpose of informative communication in pharmacy?

The purpose of informative communication is to deliver information in a clear and engaging manner, whether verbally, nonverbally, or through written means, to help the community or patients gain more knowledge and become active participants in their health care.

How can persuasive communication benefit pharmacy practice?

Persuasive communication invites patients to engage in their treatment and health decisions, fostering a relationship where feedback and questions are encouraged. This helps achieve better health outcomes and patient satisfaction.

What is the significance of human relationship communication in pharmacy?

Human relationship communication is essential because it creates mutual understanding between pharmacy personnel and patients. It encourages empathy, trust, and shared action, ultimately leading to more effective treatment and improved patient satisfaction.