AIR PASSENGER’S RIGHTS IN CASE OF FLIGHT DELAYS & FLIGHT CANCELLATIONS

Summary

This video discusses the rights of air passengers in the Philippines as outlined in the Air Passenger Bill of Rights. It covers compensation and amenities entitled to passengers in cases of flight cancellations and delays, including meals, accommodation, rebooking, and refunds. The video highlights specific conditions such as notification requirements, compensation for delays over 6 hours, and entitlements in the event of tarmac delays. The video also touches on the future exploration of passenger rights regarding lost or damaged baggage, offering valuable insights for travelers seeking to understand their legal protections.

Takeaways

• 😀 Air passengers in the Philippines are entitled to compensation and amenities under the Air Passenger Bill of Rights (Joint Administrative Order No. 1, Series of 2012).
• 😀 In case of flight cancellation, passengers are entitled to notifications via public announcements, written notices, or text messages from the airline.
• 😀 If a flight is canceled, passengers are entitled to refreshments, meals, hotel accommodations (if necessary), and transportation to and from the hotel.
• 😀 Passengers may be rebooked on the next available flight or can opt for a full refund, including taxes and surcharges.
• 😀 If the flight is canceled due to force majeure (e.g., weather, security), passengers are entitled to a full fare refund but no additional amenities.
• 😀 Passengers can rebook within 30 days of the original flight date without additional charges. After 30 days, fare differences may apply.
• 😀 In case of flight delays exceeding 3 hours, passengers are entitled to refreshments, free communication (calls, texts, emails), and the option for rebooking or refund.
• 😀 If a delay extends to 6+ hours due to the airline's fault, passengers are entitled to compensation equivalent to the value of the delayed sector (cash or voucher).
• 😀 Tarmac delays exceeding 2 hours entitle passengers to sufficient food and beverages while waiting.
• 😀 The airline must exert all efforts to contact affected passengers in the event of significant delays, especially those exceeding 6 hours, to arrange for their rebooking or compensation.

Q & A

What does the Air Passenger Bill of Rights in the Philippines provide for air passengers?

The Air Passenger Bill of Rights (Joint Administrative Order No. 1 Series of 2012) outlines the rights of air passengers, including compensation and amenities in cases of flight cancellations, delays, lost baggage, and other issues related to air travel.

What are passengers entitled to if their flight is canceled due to reasons attributable to the airline?

Passengers are entitled to compensation including sufficient refreshments or meals, hotel accommodation near the airport, transportation to and from the hotel, phone calls, emails, first aid, and reimbursement of their ticket fare. They can also be rebooked on another flight or refunded.

Are there any exceptions to the compensation and amenities provided in case of flight cancellation?

Yes, if the flight is canceled due to force majeure, safety, or security reasons as certified by the Civil Aviation Authority of the Philippines, passengers are only entitled to a full fare reimbursement and are not required to receive additional amenities.

What are the rights of a passenger if a flight is canceled at least 24 hours before departure?

If a flight is canceled at least 24 hours before departure, the airline is not obliged to provide amenities such as meals or hotel accommodation, but it must notify the passenger and offer rebooking or a full refund.

What happens if a flight is delayed for 3 hours or more?

In case of a terminal delay of at least 3 hours, passengers are entitled to refreshments or meals, phone calls, emails, first aid, and can choose to rebook, refund, or be endorsed to another carrier.

What compensation is provided to passengers if a flight delay exceeds 6 hours?

If a flight is delayed by 6 hours or more, it is considered canceled, and passengers are entitled to the same compensation as in case of a flight cancellation. Additionally, they are given compensation equivalent to the delayed sector’s value, in cash or vouchers.

What rights do passengers have in case of a tarmac delay of at least 2 hours?

Passengers experiencing a tarmac delay of at least 2 hours are entitled to sufficient food and beverages while on the tarmac.

Can an airline cancel a flight without providing compensation?

An airline can cancel a flight without additional compensation if the cancellation is made at least 24 hours before the departure time. However, they are still required to notify passengers and offer a rebooking or a refund.

What is the maximum duration for which a passenger can rebook a canceled flight without additional charges?

A passenger can rebook a canceled flight without additional charges within 30 days from the original flight date. After this period, additional fees or fare differences may apply.

What are passengers entitled to in the event their baggage is lost or damaged?

The video mentions that the rights regarding lost or damaged baggage will be covered in a subsequent video. However, it is implied that passengers may be entitled to compensation for lost or damaged baggage, which will be discussed later.