Jo Aggarwal at World Economic Forum Annual Meeting 2023 | Wysa
Summary
TLDRThe transcript highlights a session at the World Economic Forum where Joe Agarwal, CEO of Wisa, discusses the global mental health crisis and the innovative use of AI in addressing it. Wisa's platform offers support through AI-driven conversations, helping individuals manage their mental health. The app has reached 5 million users, with many attributing their well-being to it. Joe emphasizes the need for AI as an initial step in care, advocating for its integration into mental health support systems worldwide.
Takeaways
- 🌐 The Ideas Hub at the World Economic Forum is a space for digital members to engage in discussions on solutions for global issues, including the use of AI for mental health.
- 🤖 The Forum's strategic intelligence platform leverages human and AI intelligence to provide contextual information on various topics, aiding in understanding and action on global issues.
- 🚀 Uplink is an open innovation platform by the World Economic Forum that crowdsources solutions to the Sustainable Development Goals (SDGs), with over 57,000 users and 15,000 entrepreneurs.
- 🧠 Joe Agarwal, co-founder and CEO of Wisa, discusses the role of AI in addressing the global mental health crisis, emphasizing the importance of early intervention and support.
- 📈 The World Health Organization (WHO) reports that one in eight people suffer from a mental health disorder, with the pandemic exacerbating both the spectrum of illness and awareness of mental health issues.
- 📊 Wisa's Global Employee Mental Health Report, based on 150,000 anonymous conversations, reveals that 42% of employees felt their mental health declined during the pandemic.
- 💹 There is a significant financial cost to businesses due to unaddressed mental health needs, with estimates suggesting a loss of $30 million annually for a company with 50,000 employees.
- 🌍 Mental health costs are estimated to be 4% of GDP in OECD countries, yet most countries spend less than 2% of their health budget on mental health.
- 📱 Wisa is an AI-driven mental health app that provides support through text-based conversations, aiming to be equitably accessible to all users regardless of location or socioeconomic status.
- 🔢 Wisa has conducted randomized control trials demonstrating its effectiveness, showing better or equal performance compared to human therapist support in managing pain interference, physical function, depression, and anxiety.
- 🌟 Wisa has received recognition for its privacy practices, being named the best in privacy among mental health apps by the Mozilla Foundation.
Q & A
What is the main focus of the Ideas Hub session hosted by John Dutton at the World Economic Forum?
-The main focus is on 'Innovation for SDGs: AI for Mental Health,' exploring how AI can be leveraged to address mental health issues as part of the Sustainable Development Goals.
What is Uplink, as mentioned by John Dutton in the session?
-Uplink is the open innovation platform of the World Economic Forum, aimed at crowdsourcing solutions to the Sustainable Development Goals (SDGs), engaging a community of over 57,000 users and 15,000 entrepreneurs.
Who is Joe Agarwal, and what is Wisa?
-Joe Agarwal is the co-founder and CEO of Wisa, a platform focused on using AI to provide mental health support and solutions. Wisa aims to address the global mental health crisis by offering accessible and effective mental health care.
What does the Global Employee Mental Health Report by Wisa reveal?
-The report, based on over 150,000 anonymous conversations from 60 countries, highlights the mental health challenges employees face, showing a decline in mental health during the pandemic and the financial and productivity costs associated with unaddressed mental health needs.
How does Wisa propose to use AI for mental health?
-Wisa uses AI to provide immediate, private, and accessible mental health support, helping users to manage their mental health through evidence-based techniques and conversations, aiming to make mental health care equitable and accessible globally.
What are some key outcomes of using Wisa for mental health support?
-Wisa has shown to be effective in reducing symptoms of anxiety and depression, with significant improvements noted in users after less than a month of use. It's also highlighted for its privacy practices, being recognized for responsible AI use.
How has the pandemic affected global mental health, according to Joe Agarwal?
-The pandemic has led to an increase in both the spectrum of mental illness and awareness about mental health issues, resulting in more people seeking help and further stretching the already burdened healthcare systems.
What challenges does the current mental health care system face, as mentioned in the session?
-The current system is challenged by insufficient access to care, long waitlists, a shortage of mental health professionals, and inadequate support for mental health, leading to significant financial and productivity losses.
What is the strategic intelligence platform mentioned by John Dutton?
-It is a platform that leverages both human and AI intelligence to provide insights on over 280 topics, aimed at enhancing understanding of global issues and facilitating action among members of the World Economic Forum and its digital audience.
What does Joe Agarwal suggest as a solution to the global mental health crisis?
-Agarwal suggests leveraging AI as a first step of care to address the global mental health crisis, offering an accessible, equitable, and effective solution to support mental health needs worldwide.
Outlines
🌟 Introduction to the Ideas Hub and Uplink
John Dutton, head of Uplink at the World Economic Forum, welcomes the audience to the session on Innovation for SDGs and AI for mental health. He introduces the Ideas Hub as a platform bringing digital members into the Congress Center and highlights the strategic intelligence platform used by The Forum, which leverages human and AI intelligence. Dutton emphasizes the importance of Uplink, an open innovation platform that crowdsources solutions to the SDGs, with over 57,000 users and 15,000 entrepreneurs. He introduces Joe Agarwal, the co-founder and CEO of Wisa, a company focusing on AI for mental health, and mentions a global employee Mental Health Report launched by Wisa.
🤖 The Role of AI in Addressing the Global Mental Health Crisis
Joe Agarwal discusses the global crisis of mental health, noting that one in eight people suffer from a mental health disorder, and the prevalence is even higher due to the pandemic. He highlights the increased awareness and seeking of help, which has stretched the healthcare system. Agarwal presents data from the WHO and Wisa's global employee Mental Health Report, showing the significant impact on employees and the cost to companies due to unaddressed mental health needs. He emphasizes the lack of access to care and the need for a scalable solution, sharing his personal experience with depression and the development of a three-point model for global mental health using AI.
🌐 Expanding Access to Mental Health Support with Wisa
Agarwal explains the concept of Wisa, an AI-driven mental health app that aims to make access barriers, stigma, cost, and scale irrelevant, providing an equitable solution for everyone. He details the iterative process of developing Wisa, incorporating user feedback and conducting randomized control trials to prove its effectiveness. The app has reached 5 million users, with 500 million conversations and has been life-saving for many. Agarwal also discusses the importance of privacy and the responsible use of AI in mental health, highlighting Wisa's commitment to these values.
💡 Questions and Discussion on AI and Mental Health
The audience engages with Joe Agarwal on the use of Wisa, particularly for teenagers, the business model, and the potential for voice recognition in mental health support. Agarwal addresses concerns about traditional therapy versus AI, the integration of Wisa with healthcare systems, and the plans for language localization. He also discusses the need for mainstreaming AI as the first step of care and the support Wisa needs to reach more people and improve mental health outcomes globally.
🌟 Final Thoughts and Closing Remarks
The session concludes with a reflection on the importance of AI in mental health and the potential of Wisa to transform the way mental health support is provided. The moderator thanks Joe Agarwal for his work and invites the audience to continue the conversation and interact with Wisa. The session wraps up with a call to normalize the use of AI in mental health and to move forward with embracing technology as a solution to global mental health challenges.
Mindmap
Keywords
💡Innovation for SDGs
💡AI for Mental Health
💡Global Mental Health Crisis
💡Uplink
💡Strategic Intelligence Platform
💡Wisa
💡Employee Mental Health Report
💡Mental Health Stigma
💡Digital Infrastructure
💡Economic Impact
💡Therapeutic App
Highlights
John Dutton introduces the session on Innovation for SDGs and AI for mental health at the World Economic Forum.
The Ideas Hub brings together digital members and physical attendees to discuss solutions for global issues.
Uplink is an open innovation platform by the World Economic Forum that crowdsources solutions to the SDGs.
Joe Agarwal, CEO of Wisa, discusses the global mental health crisis and AI's role in addressing it.
Wisa's Global Employee Mental Health Report reveals insights from 150,000 anonymous conversations.
The prevalence of mental health disorders is higher than previously thought, especially during the pandemic.
Healthcare systems are strained, with long wait times and limited resources for mental health support.
Mental health struggles can lead to significant financial costs for companies and economies.
Wisa aims to provide equitable access to mental health support regardless of location or economic status.
AI can serve as an initial step in mental health care, offering support and guidance to individuals.
Wisa has conducted randomized control trials showing its effectiveness in improving mental health outcomes.
The app has reached 5 million users and conducted 500 million conversations, with many attributing their well-being to Wisa.
Wisa prioritizes privacy and has been recognized for its responsible use of AI in mental health.
Wisa is available in multiple languages and aims to expand accessibility to regions with limited mental health resources.
The business model of Wisa includes partnerships with employers, healthcare providers, and public health entities.
Wisa's approach is to normalize AI as a first step in mental health care and to shift perceptions about its capabilities.
Values and service play a role in mental health, and Wisa incorporates behavioral activation aligned with personal values.
Wisa has considered using voice analysis but prioritized user privacy and comfort over diagnostic features.
John Dutton thanks Joe Agarwal for his presentation and encourages further interaction on the topic.
Transcripts
foreign
good morning and welcome to the ideas
Hub my name is John Dutton I'm the head
of Uplink at the world economic forum
and we're pleased to have you here for
the uh session Innovation for sdgs I AI
for mental health
a couple quick words about this session
about this space the ideas Hub is a
space where we were bringing for the
very first time the audience of our
digital members into the Congress Center
and we're really excited to have a whole
series of sessions that's talking about
Solutions many of them from our series
of Uplink innovators that are here now
two other things I want to talk about
around our digital infrastructure at The
Forum first uh the the tool that you saw
just before I I clicked through here is
our strategic intelligence platform
something that's open to all of you as
members of The Forum and to our digital
audience of course it is leveraging both
human and AI machinery and intelligence
to bring to life more than 280 different
topics it's providing that contextual
intelligence for us to make sense of the
big issues in the world and for us to be
able to act on them and one of the
communities and and other digital
products that is acting on those issues
is Uplink Uplink is the the open
Innovation platform of the world
economic Forum we are crowdsourcing
solutions to the sdgs there is more than
57 000 users on the platform 15 000
entrepreneurs and some of the best of
them have become part of our Innovation
Network and we're really thrilled to
have Joe Agarwal the co-founder and CEO
of Wisa who is here with us today to
talk about AI for mental health I also
you know it's never right to come to a
session without a prop uh what I have
here today a QR code that I'd love to
pass around to you it is about a report
that was just launched by Wisa the
global employee Mental Health Report uh
that it just this this week in fact
they've gotten more than 150 000
anonymous anonymous conversations from
60 countries telling about what our
employees going through when it comes to
mental health so I'd love to pass this
around and allow you guys to
um to to click into that and without
further Ado let me introduce Joe Agarwal
please join us on stage and tell us all
about Wisa
the clicker is right here
hi everyone I'm going to talk to you
about the global crisis of mental health
which if you're here you probably
already are aware of but also very
surprising solution that AI is the first
step of care can bring to the global
Mental Health crisis
now what we know from the who is that
roughly one in eight people suffer from
a mental health disorder but what we
know from the people around us from our
own workplace from our families is that
the prevalence of people with distress
is much much higher
in the pandemic we have seen
both the illness Spectrum grow but also
the awareness more people have started
coming to forth talking about their
mental health issues more people have
started seeking help and the already
stretched Health Care system has been
even more stretched I think all around
you you will be seeing either people who
are talking to their managers about
their issues and not getting support or
long wait lists
again from the who you have a 25
increase in the prevalence of major
depressive disorder or anxiety disorder
from our own analysis from the global
employee Mental Health Report we have
seen four 42 percent of employees say
that their mental health has declined
during the pandemic in fact we've mapped
the conversations people have had 150
000 conversations from employees in 60
countries and we've mapped that and
people talking about symptoms of
depression we can see roughly one in
three employees are suffering from
feelings of sadness and depression in
fact you'll see a flip between Europe
and the rest of the world where Europe
doesn't talk as much about sadness and
depression but it does talk a lot more
about Stress and Anxiety so between
stress anxiety sadness and depression
you're seeing
employees talk about these feelings and
many of them from our research are
saying they don't tell their managers
they don't seek help until it's really
late because they have a very limited
amount of support and this costs
companies so there is a financial cost
to this
even if we don't look at the human cost
for a moment which we need to there is a
significant financial cost to not having
adequate support of mental health for
people
um going back again to the who sorry
um
going back again to the who they
estimate a trillion dollars in Lost
productivity absenteeism 12 billion work
days lost but again if you look at our
own data we see that
employees who may not even be diagnosed
with a mental health illness but are
struggling are not able to perform are
already losing the company money by the
time they actually access an EAP and in
our own estimates
um we have found that a company with say
50 000 employees is roughly losing 30
million dollars every year just on
account of unaddressed mental health
needs
and at the same time there is
not enough access to care even if people
wanted to give unlimited access to care
they're not enough therapists to go
around a large part of the world lives
in places where there is one
psychiatrist for every 250 000 people
so we have a very uh
very very few mental health
professionals that could provide human
support but even in parts of the world
where you have more uh availability of
care you have long wait lists in places
like the US the UK there is a struggle
where pairs are providing sessions
they'll give you 10 sessions and that's
not how Mental Health Works you don't
access a session knowing that you will
have only 10 sessions and you have to
get better by then so you need some kind
of model where you can actually get
unlimited support and feel like you're
being supported not being treated
differently just because you have a
mental health disorder
so overall in oecd countries
it's estimated that mental health costs
four percent of GDP but most countries
spent less than two percent of their
health Budget on mental health so it's a
place where there's very little
investment
it's also a place where we can't afford
to wait for investment because at the
end of the day everything that we're
doing is so that we can Thrive as humans
and if we can't Thrive if we don't
address our mental health and we keep
waiting for Investments it's not going
to work so I set out to try to solve for
Global mental health while struggling
with depression myself
I was so convinced that I was going to
fail at no matter what I did I said let
me try to fail at trying to do something
worth it
and I had a three-point model
um it's been seven years now and the
first three years I wanted to build a
solution that made
access barriers irrelevant stigma
irrelevant uh cost irrelevant scale
irrelevant something truly Equitable
that
a person who is in sub-Saharan Africa
could access as much as someone working
at Goldman Sachs something that would
work equally well for both of them and
the idea was for me then that I was more
ready to open up to AI because I can
talk to you about my mental health
issues now but one hour later when I'm
feeling the same way and an hour later
for the next two months even my own
spouse can't listen to me talking about
my depression and you need some place
where you feel supported that you can go
at 2AM and talk and I wanted something
that would guide me through how to
restructure the negative thoughts all
the evidence-based techniques that I
could feel supported so when you think
about AI don't think about it as another
entity think about it as your own
resource to work through things in your
own head and that's really where your
mental health app happens we built this
for three years iteratively with users
coming back to us and and saying this is
not working for me lots of young people
saying where there's power differential
I don't want to reframe a negative
thought because that's the only control
I have in the situation and then we
changed how the clinicians told us what
else we could say to them and
iteratively we prove to ourselves that
it works then we started proving it with
the top researchers in the world so we
had randomized control trials with
payers who said people who went off work
due to an injury came back to work 30
percent faster after they used wiser we
had trials with chronic pain where we
compared human therapist support with
therapists with wiser support and we
showed better or equal performance with
pain interference with physical function
and depression and anxiety with wiser
horses versus a human therapist and
finally now what we're beginning to do
is bring that access back to the people
who need it the most we're training this
in Hindi we're bringing it on WhatsApp
and taking it to people who have had no
other access in the world
we're today at a scale of 5 million
users 500 million conversations
232 people have written to us to say
that they're only alive today because
they found this app most of them found
that for free in all over the world
these 232 people come from over 30
countries in the world
we've received a lot of awards but the
one I'm most proud of is not the way
forward but the one in the middle there
which is there was a recent expose by
Mozilla Foundation which is the Watchdog
for privacy about the issue with mental
health apps out there the footnote and
the expose was that there are few apps
that get it right and
wiser was the best of privacy amongst
those
so it's important for us to do AI
responsibly and we've been able to do
that I'm just going to show you very
quickly
um what wiser really does so uh
this is a person coming into the app and
starting to talk about things that are
not necessarily about depression just
about their feelings
the white is AI
it's helping this person reframe what
they're thinking
it's helping them
open up but people open up to AI three
times faster than they do to a human
therapist
and the reason let's go back to our
employees and the reason those employees
in our report uh we've seen don't seek
support is all of these so these are all
your access barriers they think they're
too embarrassed they don't think they'd
be taken seriously they may not get an
appointment they don't have time all of
these get addressed when you have
something on your phone and you can
immediately start talking and it might
be that you need something a little more
than AI but then we can then guide you
and say actually now take this
assessment and actually you need to get
an appointment much sooner and those
people who need that help can have many
more sessions because they need those
and others who can be helped by AI can
be helped by themselves and this is how
you can sort of restructure the way we
have these limited resources to go to
those who need it the most
these are some of the clinical outcomes
so uh orange you see people with severe
symptoms of anxiety and green are
moderate
um this is when people start and after
they use Visa for just under a month you
will see that the people with severe
symptoms you see a smaller reduction but
people with moderate symptoms a lot of
them don't need anything else so you can
see that both with anxiety as well as uh
with depression
um
you you have a range of people who will
still need human care but a range of
people who actually now don't need
anything else because they're being able
to be helped by wiser alone
that's me from visor we're trying to
solve for Global mental health we're
trying to bring the voice of these 500
million conversations that people have
had which are telling us what works for
them what doesn't work for them onto
forums like this through the employee
Mental Health Report we're doing similar
reports for different cohorts within our
system
um please help us by putting the word
out there by changing the narrative on
Mental Health uh by saying there's a
solution out there that can work if we
can bring AI to the first step of Care
thank you
well
well congratulations first off on
launching the report on all the success
thus far for Wisa and and really most
importantly the lives that you are both
saving and supporting and trying to you
know humanize a lot of of these issues
um it's really important work Joe
um I you know listen we've got a packed
house here uh we'd love to hear from you
invite in
um any questions remarks it's great to
have uh a Buddhist monk here who is
leading every morning our mental
Wellness sessions in the Congress Center
but would really invite the audience to
interact with with Joe and Wisa and
these issues of mental health and how AI
can support it any questions or comments
and I'd just love to introduce I'd love
to ask you to introduce yourself please
go ahead
um as you uh as you make your comment or
question
hi uh can you hear me yes we can hear
you uh I'm Inez I'm from United World
colleges and uh my question is this is
seems like a fantastic too uh with
something that we've been fighting for a
while with not great resources my
question is
um how good or how would you recommend
the use of wiser to teenagers
that teenagers have been our first
cohort so about 30 percent of our users
are young people at least under the age
of 25. we do have a cut off above 13
just for uh you know Parental Guidance
reasons we don't think that they should
be on a phone by themselves without
Parental Guidance under 13. but um
there there are studies uh which we've
done with schools and I can share those
with you
one and a half years after we launched
um a mental health nurse from the
National Health Service uh in the UK who
didn't have enough resources to give all
the people who needed help told us that
for especially uh teenagers with ADHD
teenagers with autism but a lot of these
teenage boys who weren't willing to be
in support groups this was the only
thing that worked that they were willing
to text naturally the Privacy that it
gave them and they would a third of them
would say they needed nothing else
thank you for that and you have a lot of
influence across all the colleges uh so
hopefully this is something we can bring
to them as well please here in the front
yes uh my name is Kenneth Edwards I'm
executive director for the California
Association for licensed professional
clinical counselors I represent the
trade Association that represents
thousands of counselors across the state
of California and I know when I take
I've had the pleasure of meeting Joe
over the last couple of days but when I
bring weisa to our counselors I know
that the first criticism will be wow
this isn't traditional therapy this
isn't traditionally what we know uh
Works to help with mental health I see
the data I'm a Believer
what would you say to those counselors
um for the counselors we've built a
therapist companion so they can go on to
that platform and send their patients
versions of Visa a person comes to a
counselor once and then maybe in a week
maybe in a month and they need to work
on their mental health all the time so
think of this as the next evolution of
the worksheets the counselor would have
given them and the support but more
beautifully all of that conversation
that they have with Visa you're not
relying as a counselor now on them
remembering what happened but why is
this creating a report and giving it
back to the counselor and that's how for
instance the National Health Service in
the UK users as well integrated with
their IAP system
other questions reflections
please Stefan
I was curious Joe you mentioned uh the
uh language localization in Hindi and I
was wondering uh a how you do that and
what the resources are and how scalable
that is because I would presume that
that is one of the big issues for Global
scalability absolutely it um it was
easier to we first did Spanish and then
we did Hindi Spanish was easier because
there is a language for depression and
anxiety in Spanish so English to Spanish
it's still adjacent even then the way
people talk about suicidality is so
different so those models have to be
redeveloped from scratch some models you
will just take the data and uh you know
you will Google translate it or a
version of of that and then put it
through your AI model in English and
then see what the variance is but other
models you have to just develop all the
way from scratch so we have a team in
Argentina that works on developing our
Spanish models similarly we have a team
in India it has to be redeveloped with
local clinicians and with local
volunteers so in Spanish alone we had 18
000 volunteers from Weiser in English
who said they want to help us do it and
and so it's become a movement of people
who have told us that you know we want
it in our language we're going to help
you then clinicians come on board then
we Grace some grant funding in low
resource languages and we start
investing in that
and what's the next language that's
coming
well we're going to do Hindi and then
and then we have a sort of for-profit
track for French German and a non-profit
track for other low resource languages
still in India and can you talk for a
minute about the business model for for
wiser yes of course
um
so wiser for employers is something that
for instance Accenture uses for its
employees all over the world we have
large Healthcare players using it for
their own employees and also offering it
to their patients we have pairs uh Swiss
tree has done a partnership with us
where they've built a version of wiser
to help prevent mental health issues in
the insurers that they ensure and also
help people come back to work sooner
each of these have a clear Roi case so
we get either as a part of a
preventative Wellness solution or as a
part of one of the elements of care
after somebody has been diagnosed or is
onamber on red we will be able to
monetize that public health people like
the NHS or Ministry of Health in
Singapore then use versions of Wisa to
help them reduce the wait lists help
them increase that amount of support and
there is a free version of wiser on on
the retail app where we do a freemium
where people who take human coaching pay
for those who are using Wisa for free
okay wow
um and I guess the the obvious follow-up
question for many of us who've been
inspired is kind of what help do you
need are there things either this week
or in kind of longer term what what are
what are some of the things that that
wiser needs to try to reach more people
and and help help help them prevent or
support their their Mental Health
we we need a
at a forum like this we need to be able
to create the category of AI as the
first step of care there's so many
perceived Notions about AI thinking it's
generative this is clinically safe this
is not generative AI uh but within that
you need to be able to understand we
have so many therapists you need a lot
of care it's urgent and AI is the first
step of care can solve the problem but
it's not yet mainstreamed into the rfps
it's not yet mainstreamed into how
people expect to solve the problem so we
have a lot of people ringing their hands
saying there is a problem there is no
solution and here we are doing all the
clinical evidence proving the business
case we have an economic case we have
the ROI it's not yet mainstream what I'd
love to do is ask you to
start normalizing it to say yes there is
technology it has its place and and can
you please now move on to it
well other questions from the audience
uh let's see one right here
hi I don't mind introducing yourself
before you make your question sure I'm
Dr Monty pry from the BBC and also the
author of the values compass and my
question is related to values and mental
health do you think that as a population
in fact if we focused especially for our
youth to focus on their values and to
focus on values such as service
and community and others that maybe
um we could embed those type of values
within wiser absolutely I we take values
a little differently than the moral
values you're talking about but uh
thriving in life is very much about
living your valued life so understanding
how you value living and then doing that
every day rather than giving up how you
value living and hoping that one day
you'll achieve a place where you can
start doing that so values are a very
core part of even the behavioral
activation that we do to say every day
can you do something that aligns with
the way you value living and that might
be something that gives you Joy and for
some people that is service and that
sense of accomplishment but some people
it's music and that's fine too
last question reflection please okay
do you mind introducing yourself to the
audience as well yes so I'm sure
Matsumoto uh the member of Civil Society
and also the facilitator of meditation
here
and uh uh so my question is about the
way
to you know to uh of conversation this
is via text right but in my experience I
offer in Japan uh for the for the
employees in the company to have
opportunities to have a conversation
with monks and also for well-being and
we use AI emotion uh the recognition you
know algorithm to to see the con
condition of the voice
so uh
so do you have any you know idea to use
those this app not through text but uh
voice so that you can yeah you can know
the conditions through the text the
content but the three Voice without
seeing the content just looking at the
you know the the quality of the voice
you'd see many things so absolutely so
if you weren't able to hear in the
audience the question was about whether
or not
the There's an opportunity to use voice
in addition to text to assess the
um the sound and kind of how somebody is
feeling based on their vocal cords as
well
it's a very valid question we have
struggled with this for a bit we decided
not to be a diagnostic app we decided
not to go down the path of telling
people whether how severe their
condition is without we give them an
assessment and that is it we are more
the therapeutic app so it's actually
providing that support that they need
people tend to feel when when we analyze
their voice they tended to feel less
safe
they tended to start modulating their
voice so that the app doesn't uh you
know think that they're more severe so
the whole Focus was in working with
users to give them a space even if we
use their data to say look like you
didn't sleep very well last night based
on their phone they would start feeling
less safe they would say oh somebody's
tracking me so we took all of that cool
AI out and gave them what they needed to
be able to feel that this was Private
this was safe and we want to do voice
because not everybody has a smartphone
so we want to be able to at the end of a
phone line do text to voice but for now
uh Text to Voice doesn't work in a
clinically safe way so we've stepped
away from that and messaging works
really well because there might be
somebody who's struggling right now in
this room and they could be sitting and
messaging wiser and it gives them that
sense of privacy which otherwise in many
families even if you think about low
income countries you don't have a space
where you can talk aloud and not be
heard by anybody else private space is a
privilege that very few people have
well let me on behalf of it I think
everybody here in the world economic
Forum Uplink Joe thank you for the work
you're doing uh thank you to all of you
in the room but also those of you who
are live streaming here uh as part of
our virtual program uh it's really
meaningful for you to have taken part in
this session uh invite you to interact
with Joe you can also find her on
LinkedIn on the Uplink platform
um and thank you for being a part of
this uh this wraps up the session and
we're gonna uh wish you all a fantastic
day thank you very much
thank you Joe
[Music]
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