How To Fix Instagram Message Problem
Summary
TLDRIn this video, Trevor walks viewers through simple steps to fix common Instagram messaging issues. He explains how to offload or clear cache and reinstall the app to resolve bugs on iPhones or Android devices. Trevor also suggests checking if Instagram's servers are down using Down Detector. Finally, he covers important privacy settings within Instagram, such as ensuring 'Limits' is turned off and adjusting message permissions to ensure smooth communication. These steps aim to quickly resolve problems with sending and receiving messages on Instagram.
Takeaways
- 🛠️ Instagram message issues can cause problems like messages not showing, sending, or receiving.
- 📱 The first step for fixing the issue is to go to 'Settings' on your device.
- 📂 For iPhone users, offload the Instagram app in 'iPhone Storage' and reinstall it.
- 🔄 Offloading or reinstalling the app won't delete your DMs, drafts, or login details.
- 🛠️ Android users should clear the app's cache and reinstall Instagram.
- 🌐 Checking if Instagram servers are down via 'Down Detector' can help determine if it's a global issue.
- ⚙️ Go to 'Settings' on Instagram and review 'Privacy' settings to ensure message permissions are properly configured.
- 🚫 Make sure 'Limits' under 'Hidden Words' in 'Privacy' is turned off to prevent blocking messages.
- 📩 Check 'Messages' settings and ensure options like 'Who can add you to groups' are set to 'Everyone.'
- 💡 Following these steps should help fix common Instagram messaging problems and get the app working smoothly.
Q & A
What is the main issue being addressed in the video?
-The video addresses the issue of Instagram messages not showing up correctly, or not being sent and received properly.
What is the first step to try fixing the Instagram message problem on an iPhone?
-The first step is to go into the iPhone settings, tap on 'General,' then 'iPhone Storage,' find Instagram, offload the app, and reinstall it.
What should Android users do to fix the issue?
-Android users should clear the cache, delete the Instagram app, and then reinstall it.
Does offloading or reinstalling the Instagram app delete your messages or drafts?
-No, offloading or reinstalling the Instagram app does not delete your messages, drafts, or login information.
How can checking if Instagram is down help in solving the message issue?
-By visiting a website like Down Detector, users can check if Instagram's servers are down. If there is a spike in reported issues, this indicates that the problem may be with Instagram's servers, not the app or device.
What is the second step after reinstalling the Instagram app?
-The second step is to check whether Instagram’s servers are down by visiting a website like Down Detector.
What privacy settings should be checked to resolve the messaging issue?
-In Instagram’s settings, users should check the 'Limits' under 'Hidden Words' to ensure it's turned off. They should also check the 'Messages' section to make sure that message settings allow receiving and sending messages.
What can cause a limitation on receiving messages based on privacy settings?
-If the 'Limits' setting is turned on, or if the message settings restrict who can add you to groups or send messages, it may cause issues with receiving messages.
How can changing the 'Who can add you to groups' setting help?
-By setting 'Who can add you to groups' to 'Everyone,' users can ensure that they are not restricting messages by only allowing people they follow to send group messages.
What should users do if none of the steps in the video resolve their issue?
-If the steps in the video don’t resolve the issue, users should check Instagram's support or wait for a potential server issue to be resolved if the app is down.
Outlines
🔧 Quick Fix for Instagram Message Issues
In this video, Trevor introduces a tutorial to quickly resolve Instagram messaging problems. He explains that issues like messages not showing, failing to send, or not receiving DMs can happen, but offers steps to fix them.
📱 Step 1: Checking Instagram Settings on iPhone or Android
Trevor advises the first step is to check device settings. For iPhone users, he recommends offloading and reinstalling the app via iPhone Storage. Android users are instructed to clear the cache and reinstall the app. This update ensures Instagram is running the latest version, which can fix various bugs without affecting DMs, drafts, or logins.
🐌 Waiting for Instagram to Update
Trevor mentions that the process of offloading and reinstalling Instagram may take some time. However, once completed, the app should be more stable and capable of sending messages again.
🌐 Step 2: Check if Instagram Servers are Down
The next step is to check if Instagram’s servers are down. Trevor suggests going to Safari or Google Chrome and searching for 'Is Instagram down?' on Down Detector. A spike in reported issues indicates server problems, which could explain messaging issues.
🔒 Step 3: Adjust Instagram Privacy Settings
For the final step, Trevor walks through adjusting Instagram’s privacy settings. He instructs users to disable the 'Limits' feature, which could block incoming messages. Additionally, users should check the 'Messages' section and ensure they can receive messages from everyone, not just people they follow. This will prevent restrictions that might cause messaging problems.
🙌 Conclusion: Ensuring Instagram Messages Work Smoothly
Trevor wraps up the video by summarizing the importance of following these steps to fix Instagram messaging issues. He encourages viewers to try these methods and hopes the guide helps resolve any problems they’re facing.
Mindmap
Keywords
💡Instagram message problem
💡Offload the app
💡Clear cache
💡Reinstall the app
💡Down Detector
💡Hidden words
💡Limits
💡Message settings
💡General settings
💡Snail pace
Highlights
Explanation of the common Instagram message issues, including not being able to see DMs, messages not sending, and receiving issues.
First troubleshooting step: go into phone settings and offload the Instagram app (iPhone) or clear the cache (Android).
Offloading the app helps update Instagram to the latest version without losing DMs, drafts, or login information.
Reinstalling the Instagram app often fixes bugs that may be causing messaging issues.
Check if Instagram servers are down by visiting DownDetector and seeing if there is a spike in issue reports.
A server outage on Instagram’s end could be the cause of messaging problems.
Next step: verify Instagram privacy settings by tapping the profile icon, selecting settings, and going into the privacy section.
Ensure that the 'limits' feature in Instagram's privacy settings is turned off to avoid restricting message reception.
Go into the 'Messages' section in Instagram settings to make sure all relevant options are toggled for sending and receiving messages.
Ensure the 'Who can add you to groups' setting is set to 'Everyone' to avoid limiting message permissions.
If the 'Who can add you to groups' setting is restricted, it may prevent certain messages from coming through.
Reinstalling the app is described as a slow process but is crucial to resolving most messaging bugs.
Adjusting privacy and message settings can resolve issues where certain users are blocked from sending you messages.
Checking both external factors (server status) and internal settings can help diagnose Instagram message issues.
The video provides clear, step-by-step guidance to troubleshoot Instagram's messaging system.
Transcripts
hey guys trevor here and in this video
i'm going to show you how to fix the
instagram message problem it's pretty
quick and easy so let's jump right in
now if you're on instagram and you tap
the message icon at the very top right
maybe they're not showing up correctly
they're not working you can't see any of
your dms they're not sending and
receiving
there are all kinds of issues with the
messages in instagram unfortunately but
i'm going to walk you through some steps
to get it working and get instagram
messages back up and running
so the first thing that we'll do is hop
out of here and go into our settings
and we'll tap on general
and then iphone storage
so the first thing that we're going to
do if you're on an iphone is offload the
app if you're on android just clear the
cache and delete the app and reinstall
the app
but i'm going to find instagram on here
there it is i'm going to offload the app
and reinstall the app now this doesn't
get rid of your dms your drafts your
login but it helps to force update
instagram to the latest version
and usually fixes all kinds of various
different bugs that might be causing
those messages to not work very well
so once you go through these steps and
instagram is done loading here you can
see that it is taking
a quite a while it is going at a snail
space
it should help to fix
instagram and fix it to be able to send
any kind of messages the next thing that
we'll want to do is we'll go into safari
or google chrome and we'll just type in
is
instagram down
so we want to make sure that the
messages are not working because the
servers for instagram are down or
something like that so i'm going to tap
on down detector here
and when i'm there i will scroll down if
you see a big spike in issues reported
from instagram
this is a good thing to check and if
there is that big spike then instagram
is down and likely the messages are not
working because of the servers being
down
so if this looks fine there's no big
spike then we can hop into instagram for
the last step
so let's go into instagram here
and
let's tap on our profile icon at the
bottom right
and then the three lines at the top
right
and then we'll tap on settings
and from here we'll choose privacy
and there are a couple different things
you want to look at here you can see
under hidden words as limits and you
want to make sure that is turned off
because this will limit somebody being
able to send you messages on instagram
so make sure that limits is turned off
and the other thing is at the very
bottom here messages we want to tap on
that
and make sure that all of these are
toggled so that you can receive and send
messages for instance at the bottom who
can add you to groups you can tap on
that
and
make sure it's set to everyone on
instagram if you switch it over to only
people you follow then potentially that
might be limiting your messages or
causing issues because they can't send
you a message based on your settings on
hope this helps thanks for your time
today and i'll see you on the next one
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