How to get an Amazon payment report

Summary

This training video explains Amazon's bi-weekly payment settlement process for sellers. It outlines how to access and interpret payment reports in Seller Central, detailing the calculation of balances, transactions, and payouts. The video covers the settlement process, including beginning balances, sales, expenses, refunds, and reserves. It also discusses standard and invoiced orders, deferred transactions, and the importance of account-level reserves. Additionally, it guides viewers on using the payments dashboard for transaction details, downloading reports, and understanding payout statuses.

Takeaways

• 💼 Amazon settles seller accounts every two weeks, which includes adding sales, subtracting expenses, and adjusting for refunds.
• 🔍 To view payment details, use the payment report in Seller Central, accessible via the Reports section.
• 📊 The statement view section provides summaries of current and past settlement periods, including total balances and available funds.
• 💰 The total balance reflects all sales, expenses, and refunds, while available funds are what's set aside for transfer to the seller.
• 📉 Recent payouts show the amount transferred to the seller at the end of the previous settlement period, also known as disbursements.
• 🛒 Standard orders account is for normal customer purchases, while invoiced orders account is for business customers who pay via billing invoices.
• ⏲️ Deferred transactions are for pending orders due to delivery policies or unpaid invoices and are shown separately in the dashboard.
• 📈 The dashboard also includes a graph that breaks down settlement periods for standard and invoiced order accounts, excluding deferred transactions.
• 🔑 To understand the financial details, explore the net proceeds, beginning balance, sales, refunds, expenses, and account level reserve sections.
• 🔎 Transaction view allows sellers to locate and view specific orders, refunds, expenses, and other charges, with filters for customization.
• 💡 Downloadable transaction level reports and disbursement details are available, helping sellers keep track of payouts and account statuses.

Q & A

How frequently does Amazon settle payments for sellers?

Amazon settles payments for sellers every two weeks.

What factors are considered when calculating a seller's payout?

The payout calculation includes the beginning balance, sales, expenses, refunds, and an amount withheld in reserve.

How can a seller access their payment report on Amazon?

A seller can access their payment report by navigating to the 'Payments' section under the 'Reports' menu in Seller Central.

What is the purpose of the 'statement view' section in the payments dashboard?

The 'statement view' section provides summaries of current or open settlement periods, as well as previous or closed settlement periods.

What is the difference between 'total balance' and 'funds available' in a seller's account?

The 'total balance' reflects all sales, expenses, and refunds to date, including the amount held in reserve. 'Funds available' refers to the portion of the total balance set aside for transfer to the seller.

What is a 'recent payout' and where can it be found in the payments dashboard?

A 'recent payout' is the amount transferred to the seller at the end of the previous settlement period. It can be found in the 'statement view' section of the payments dashboard.

What is an 'invoiced orders account' and how does it differ from a 'standard orders account'?

An 'invoiced orders account' is for orders made by qualified Amazon business customers who pay by receiving billing invoices from Amazon. A 'standard orders account' is used for orders paid for by customers through normal shopping in the Amazon store.

What are 'deferred transactions' and why are they considered pending?

Deferred transactions are for pending orders, which can be pending due to a delivery policy or an unpaid invoice. They are considered pending until the order is fulfilled or the invoice is paid.

How can a seller view and interpret their net proceeds amount?

The net proceeds amount is the total after considering the beginning balance, sales, refunds, expenses, and account reserve. For open settlement periods, it matches the 'funds available' at settlement end. For past settlement periods, it matches the amount transferred to the seller.

What is the significance of the 'account level Reserve' and why is it held?

The 'account level Reserve' is an amount held in the account to ensure the seller has funds to fulfill financial obligations, such as A to Z guarantee claims, chargebacks, or income tax withholdings.

How can a seller download a transaction level report from their payments dashboard?

A seller can download a transaction level report by navigating to the 'all statements' section of the payments dashboard, filtering by custom date range, and clicking the download button for the relevant report.

What does the payout status indicate and how long does it take for funds to appear in the bank account after payout status is 'done'?

The payout status indicates the stages of payout processing, from 'scheduled' to 'acknowledged by Amazon's Bank provider'. After the status is 'done', it can take up to five business days for funds to appear in the seller's bank account.