Taking Table Reservation - Food and Beverage Services

Jhael Kolokoy FamVlog

2 Dec 202105:29

Summary

TLDRKate from Eltona Restaurant confirms a reservation with Ella Miranda for November 28th at 11 am. The reservation is for 10 guests in an open area to celebrate a nephew's birthday, with a request for a chocolate cake. Ella provides her contact details, and a 30% down payment of 3,000 pesos is settled via GCash. Kate later calls to reconfirm the reservation details and ensure everything is in order for the upcoming event.

Takeaways

😀 Kate, a representative from Eltona Restaurant, is handling a reservation request.
📅 Ella Miranda books a reservation for November 28th at 11:00 AM.
🎉 The occasion for the reservation is a birthday celebration for Ella's nephew.
🍰 A chocolate cake is requested for the event upon arrival.
📍 Ella prefers an open area for the reservation.
👨‍👩‍👧‍👦 The reservation is for a party of 10 guests.
📞 Ella provides her contact number as 098-7766-5543.
📧 Ella's email address is confirmed as [email protected].
💰 A 30% down payment is required for the reservation, amounting to 3,000 pesos.
💵 Ella opts for an online transfer via GCash for the advance payment.
🔔 Kate confirms the payment and will call Ella before the reservation date to reconfirm.

Q & A

What is the name of the person making the reservation?
-The name of the person making the reservation is Ella Miranda.
What is the date and time of the reservation?
-The reservation is on November 28th at 11 o'clock in the morning.
How many people are expected at the reservation?
-There are 10 people expected at the reservation.
What is the occasion for the reservation?
-The occasion for the reservation is a celebration of Ella Miranda's nephew's birthday.
What type of area is requested for the reservation?
-An open area is requested for the reservation.
Is there a special request for the reservation?
-Yes, a special request for a chocolate cake upon arrival is made.
What is the contact phone number provided for the reservation?
-The contact phone number provided is 098-7766-5543.
What is the email address associated with the reservation?
-The email address associated with the reservation is [email protected].
What is the total amount of the reservation?
-The total amount of the reservation is 10,000 pesos.
What is the required down payment for the reservation?
-A down payment of 30 percent, which is 3,000 pesos, is required for the reservation.
What payment methods are accepted for the advance payment?
-The accepted payment methods for the advance payment are GCash, PayMaya, and online bank transfer.
How will the restaurant confirm the reservation and payment?
-The restaurant will call back to confirm the reservation and payment before the reservation date.

Outlines

00:00

📅 Reservation Confirmation at Eltona Restaurant

The script details a phone conversation between Kate from Eltona Restaurant and Ella Miranda, who is making a reservation. Ella books a table for 10 people on November 28th at 11 AM for her nephew's birthday celebration. She requests a chocolate cake and specifies a preference for an open area. Ella provides her contact information, including phone number 0987-7665-543 and email address [email protected]. A 30% down payment of 3,000 pesos is required, which Ella agrees to and settles via online transfer. The restaurant confirms the payment and assures Ella of a callback before the reservation date.

05:01

📞 Pre-Reservation Call from Eltona Restaurant

In this follow-up call, Kate from Eltona Restaurant contacts Ella Miranda to confirm the details of her upcoming reservation. Kate reiterates the reservation information: a table for 10 in an open area on November 28th, 2021, at 11 AM, with a request for a chocolate cake. Ella confirms that all the details are accurate, and there are no changes or additional requests. The call ends with Kate thanking Ella for choosing Eltona Restaurant and looking forward to her visit.

Mindmap

Keywords

💡Reservation

A reservation is an arrangement made in advance for a seat at a restaurant, hotel room, or other services. In the script, Ella Miranda calls to make a reservation at Eltona Restaurant for a specific date and time, which is a common practice to ensure availability for dining or events. The term is central to the narrative as it sets the scene for the customer service interaction.

💡Availability

Availability refers to whether there is an open slot or space for a requested service. In the context of the script, the restaurant staff checks for 'availability' to confirm if they can accommodate Ella's reservation request for the desired date and time, which is crucial for customer satisfaction and service planning.

💡Preferred Area

The 'preferred area' in a restaurant context usually indicates the customer's choice of seating, such as an open area, private room, or near a window. Ella requests an 'open area,' which suggests a more casual and spacious seating arrangement. This term is significant as it helps tailor the dining experience to the customer's preference.

💡Occasion

An 'occasion' is a particular time or event that is suitable for a specific activity. In the script, Ella mentions that the reservation is for her nephew's birthday celebration, which is the occasion for the dining event. Understanding the occasion allows the restaurant to potentially enhance the experience, such as by preparing a special dessert or decoration.

💡Request

A 'request' is a formal or polite demand for something. In the transcript, Ella makes a 'request' for a chocolate cake, indicating a specific item she wants to be prepared or available upon her arrival at the restaurant. This is an example of customizing the service to meet the customer's needs.

💡Guests

The term 'guests' refers to the number of people expected to attend an event or be served. Ella specifies that there will be '10 people' in her party, which is important for the restaurant to prepare an adequate amount of food and to ensure there is enough seating space.

💡Contact Information

Contact information includes details such as phone numbers and email addresses used to communicate with individuals. Ella provides her phone number and email address, which the restaurant uses for confirmation and potential updates regarding the reservation. This is a standard practice to ensure smooth communication and service delivery.

💡Down Payment

A 'down payment' is an initial partial payment made at the time of booking to secure a service or product. The restaurant requires a '30 percent down payment' for Ella's reservation, which is a common practice to ensure commitment from the customer and to cover potential costs in case of cancellation.

💡Total Amount

The 'total amount' refers to the complete cost of a service or product. In the script, the total cost for the reservation is mentioned as '10 thousand pesos,' and Ella is informed about the amount she needs to pay as a down payment. This term is essential for financial transactions and budget planning.

💡Advance Payment

An 'advance payment' is money paid before the service is provided or the goods are delivered. Ella is asked how she will settle the 'advance payment,' and she opts for an online transfer, which is a modern and convenient method of payment. This term is significant as it outlines the financial arrangement for the reservation.

💡Confirmation

A 'confirmation' is a statement or action affirming the truth of something. In the script, after Ella makes the payment, the restaurant staff 'confirms' the payment, which is a crucial step in finalizing the reservation. Confirmation provides assurance to both the customer and the service provider that the transaction has been successfully completed.

Highlights

Kate from Eltona Restaurant confirms a reservation for Ella Miranda.

Ella requests a reservation for November 28th at 11 AM.

Kate checks availability and confirms an available table for the requested date and time.

Ella prefers an open area for the reservation.

The reservation is for celebrating Ella's nephew's birthday.

Ella requests a chocolate cake for the occasion.

The reservation is for 10 guests.

Ella provides her contact information, including phone number and email address.

Kate repeats Ella's contact information for confirmation.

A 30 percent down payment is required for the reservation.

The total amount for the reservation is 10,000 pesos, with a 3,000 peso deposit.

Ella agrees to the down payment and inquires about payment methods.

Eltona Restaurant accepts online transfers through GCash, PayMaya, and bank transfer.

Kate provides the restaurant's GCash account number for the payment.

Ella completes the payment and Kate verifies the transaction.

Kate calls back to confirm the reservation details with Ella.

The final confirmation includes the reservation date, time, number of guests, and special requests.

Kate assures Ella that they will call before the reservation date.