SMMA Service Delivery: A Beginner’s Guide
Summary
TLDRThis video script addresses the common issue of service delivery in the digital marketing industry, emphasizing the need to focus on client results rather than just acquisition. The speaker criticizes the industry's focus on making money at the expense of delivering value, and offers a step-by-step guide for beginners to identify services, understand client needs, and select niches. The importance of client experience, communication, and problem-solving skills is highlighted as key to successful service delivery and client retention.
Takeaways
- 😀 The speaker emphasizes the importance of focusing on delivering value to clients rather than solely on acquiring clients.
- 🤔 The industry is criticized for being backwards, with more focus on client acquisition than on service delivery.
- 💡 Understanding the purpose of an agency is crucial; agencies exist to save clients time, make them money, or solve significant problems.
- 🔍 Agencies often struggle with service delivery due to a lack of clear strategies and understanding of client needs.
- 🛠️ Service delivery consists of two main components: client results and client experience, with the latter being often overlooked.
- 📈 To select a service, consider personal experience, skills, natural strengths, and talents, as well as the target niche.
- 🏢 Niche selection should be straightforward; beginners can start broad but should aim to specialize for scalability and expertise.
- 🔑 Identifying the right niche involves understanding who you want to help and assessing your suitability to assist them.
- 🔬 Discovering client needs involves direct outreach and asking about their problems and why they can't solve them independently.
- 📚 Researching and learning about the tools and strategies to solve client problems is a fundamental step in service delivery.
- 📈 Key Performance Indicators (KPIs) should guide the service delivery process to ensure measurable results for clients.
- 🛑 Troubleshooting is essential for addressing when services aren't delivering expected results, highlighting the need for problem-solving skills.
- 🗣️ Communication is a critical part of client experience, including being clear, concise, and confident.
- 📝 The onboarding process should be streamlined, clear, and useful, setting the tone for the client-agency relationship.
- 📊 Reporting is vital for transparency, showing clients the value they are receiving through key metrics and results.
- 🧍♂️ Being human, accommodating, and going the extra mile for clients can significantly impact the longevity of client relationships.
- 🚀 The speaker's personal growth involved continuous learning, implementation, and reinvestment into improving skills and services.
Q & A
What is the main issue the speaker identifies with the service delivery industry?
-The main issue identified is that the industry is more focused on how clients can make agencies money rather than how agencies can effectively deliver services and results for their clients.
Why does the speaker believe that client acquisition advice is overemphasized?
-The speaker believes it's overemphasized because many people still struggle with delivering the services they sell, indicating a disconnect between acquiring clients and actually serving them well.
What are the three main reasons agencies exist according to the video?
-Agencies exist primarily to save clients time, make clients money (preferably more than they pay the agency), or solve significant problems for clients, which usually relate back to time or money.
What does the speaker suggest is a common mistake made by beginners in service delivery?
-A common mistake is that beginners often don't know what to do with the clients or money they acquire, lacking a clear understanding of how to deliver on the services they are selling.
What are the two key components of service delivery mentioned in the script?
-The two key components are getting client results and ensuring a positive client experience.
Why is client experience considered as important, if not more, than the actual service provided?
-Client experience is crucial because it directly impacts the client's perception of the agency's professionalism and ability to deliver, which can affect client retention and referrals.
What is the first step in picking a service to offer according to the video?
-The first step is to consider one's own experience and skills, assessing what one knows and can do effectively to provide the service.
Why is it important for an agency to niche down instead of being a generalist?
-Nicheing down allows an agency to become specialized and more effective in their specific area, which can lead to better results for clients and easier scaling of the business.
What method did the speaker use to understand the problems of their target clients?
-The speaker used cold outreach, specifically cold emails, to conduct research calls with potential clients, asking them directly about their problems and why they couldn't solve them on their own.
How can an agency ensure they are selecting the right service to offer to their target niche?
-By identifying the specific problems their target niche faces, researching the tools and strategies available to solve these problems, and assessing whether the agency can effectively deliver on the solution.
What role does communication play in client experience?
-Communication is vital in client experience as it ensures clients are informed about the progress and any issues, and it reflects the agency's professionalism and competence.
What does the speaker suggest as a remedy for agencies struggling with service delivery?
-The speaker suggests that agencies should invest time in learning and understanding their service through research, courses, and implementation, rather than expecting quick fixes or relying solely on others' advice.
Why is the onboarding process important for a new client?
-The onboarding process is important because it sets the first impression of the business, establishes clear expectations, and ensures a smooth start to the client-agency relationship.
How should agencies approach reporting to their clients?
-Agencies should keep reporting simple, focusing on key performance indicators and metrics that are most relevant to the client's goals and the services being provided.
What is the speaker's advice for agencies that cannot afford expensive courses on marketing or service delivery?
-The speaker advises such agencies to start with lower-ticket services or freelance work to generate income, which can then be reinvested into education and skill development.
Outlines
🤔 The Paradox of Client Acquisition and Service Delivery
The speaker begins by addressing a common issue in the digital marketing industry, where there is a disproportionate focus on client acquisition compared to service delivery. Despite numerous resources on attracting clients, many still struggle with how to effectively deliver the services they sell. The speaker criticizes the industry's obsession with making money from clients rather than providing value to them. To understand this problem, the speaker suggests looking at the fundamental purpose of agencies, which is to save time, make money, or solve significant problems for clients. The speaker laments that many service providers, particularly beginners, focus on acquiring clients without a clear plan for delivering value, leading to a poor reputation for agencies.
🛠 Key Components of Effective Service Delivery
The speaker outlines the two critical components of service delivery: achieving client results and ensuring a positive client experience. The speaker emphasizes that while getting results is obvious, the client's experience is often overlooked but is equally important. The speaker then delves into how to select a service to offer, suggesting that one should consider their own experience, skills, and natural strengths. Additionally, the speaker advises niching down to a specific target audience to scale and specialize effectively. The speaker simplifies the process of choosing a niche by suggesting to either help those one is passionate about or those one is well-suited to assist, and if unsure, to pick a niche at random and learn on the job.
🔍 Identifying Client Problems and Selecting Services
The speaker discusses the importance of understanding the specific problems that clients in one's chosen niche face. They share their personal experience of conducting cold outreach to gather insights directly from potential clients about their challenges. The speaker stresses the importance of identifying the root causes of these problems and considering whether one can provide a solution or learn to do so. They also highlight the necessity of researching and understanding the tools and strategies available to address these issues. The speaker encourages using online resources like Google and YouTube to educate oneself on the best practices for delivering services effectively.
📈 Achieving Client Results and Enhancing Client Experience
The speaker focuses on the practical steps to achieve client results, starting with identifying key performance indicators (KPIs) that are crucial for the client's success. They suggest researching and understanding the metrics that drive these KPIs and learning how to optimize them. The speaker also touches on the importance of troubleshooting when services do not yield the desired results, emphasizing the need for problem-solving skills. Lastly, the speaker discusses client experience, highlighting the importance of communication, onboarding processes, reporting, and being accommodating to client needs. They stress that client experience is vital for building long-term relationships and retaining clients.
🚀 Scaling Up and Learning Continuously
In the final paragraph, the speaker reflects on their journey from earning 1K to over 9K a month with their agency. They attribute their success to continuous learning, reinvesting profits into education, and implementing what they've learned. The speaker encourages viewers to be patient, persistent, and resourceful in their learning process, suggesting that entrepreneurship requires time and effort to master. They conclude by emphasizing that success in service delivery and client acquisition comes from a deep understanding of one's services and a commitment to continuous improvement.
Mindmap
Keywords
💡Service Delivery
💡Client Acquisition
💡Agencies
💡Client Results
💡Client Experience
💡Niche
💡Onboarding Process
💡Key Performance Indicators (KPIs)
💡Troubleshooting
💡Communication
💡Entrepreneurship
Highlights
The video addresses a common issue in the industry where businesses focus more on client acquisition than on delivering value to clients.
The importance of understanding the purpose of an agency, which is to save time, make money, or solve significant problems for clients.
The negative reputation of agencies due to a lack of understanding of how to effectively deliver services to clients.
Two key components of service delivery are getting client results and providing a positive client experience.
The necessity to pick a service based on personal experience, skills, and natural strengths.
The concept of niching down to scale and become proficient in a specific area of service delivery.
A simplified approach to picking a niche by considering who you want to help and who you are well-suited to assist.
The process of identifying client problems through direct outreach and research calls.
Using Google and YouTube to learn about tools and strategies to solve specific client problems.
The importance of understanding the service you are offering and being able to deliver on your promises.
The role of KPIs or key performance indicators in driving the results for clients.
The value of taking the time to learn and understand the factors that drive KPIs for better service delivery.
Deciding whether to outsource or do the work yourself based on your knowledge and capabilities.
The significance of troubleshooting and problem-solving skills in defining success as an entrepreneur.
The importance of communication in providing a good client experience, including clarity and confidence.
The onboarding process as a critical first impression for clients and its role in setting expectations.
The necessity of a streamlined reporting process to keep clients informed about the results of the services provided.
Being accommodating and going the extra mile for clients to ensure a positive and professional experience.
The speaker's personal journey from 1K to 9K monthly income by learning, implementing, and growing his agency.
The emphasis on self-learning and problem-solving as key to success in entrepreneurship and service delivery.
Transcripts
one of the most common questions I get
in smma is Ryan what's a service
delivery and so I wanted to make this
video basically explaining how to go
about having a great service delivery or
at least a decent one if you have no
clue what you're doing but as I was
making this video I kind of realized
that this whole industry is a little ass
backwards most of which is fueled by
gurus including myself making all these
videos about client acquisition you know
cold calls sales calls Outreach making
10K per month and the problem is that
even with all these videos you still
have like five to ten people every
single day messaging me right how do I
actually deliver the service that I'm
trying to sell people and I don't know
about you but that sounds a little bit
off to me but really I think all this
can be summed up by one problem and that
is we are more concerned with how our
clients can make us money rather than
how we can make our clients money or
give them good results why is this a
problem is it money good I like money so
to better understand this we first have
to understand what an agency actually is
or why agencies exist and we don't have
to get all technical here if you're a
business owner why would you pay someone
thousands of dollars every month so that
they can go tell their friends about it
make a YouTube channel and make ad
Revenue like me no right it's usually
one of three things either you're saving
them time you're making them money you
know preferably a lot more money than
they're paying you or you're solving
some type of big problem for them which
usually comes back to time or money then
here you have a swarm of teenagers or
young adults going out on the internet
basically begging people begging
business owners to give them money with
cold emails and cold DMS and once they
get those clients they have no idea what
to do with the money they have no idea
what to do with the clients and that's
why agencies have such a bad reputation
now that I'm done roasting you guys and
myself what do you actually do if you're
a beginner and you have no idea where to
start so Service delivery at a high
level is really made up of two key
components one is getting client results
which is pretty obvious the two is
clients experience honestly I rarely
hear people talk about the lottery even
though I would say it is as important if
not more important than the form and
don't worry because I will go over both
in this video as well as how to actually
go about selecting your service so if
you're one of those guys or gals that
have no idea what service to offer and
to whom you should probably listen to
this part so when it comes to picking a
service it's pretty straightforward
right well it's not that straightforward
but it's okay let me let me walk you
through it okay so what when it comes to
picking service you need to consider a
few things first of all is your
experience so how much do you know what
do you actually know how to do what
skills you have do you know marketing do
you know how to do ads do you know how
to make contents you want to take those
things into consideration if you have no
experience or skills then you want to
focus on kind of like the more low level
or I guess you could say high level
thing which is your natural strengths
and talent are you good at communicating
with people are you good at doing calls
are you a creative person are you good
at video editing and the next thing you
want to consider or you really need to
consider when it comes to Service
delivery is who you're offering it to in
other words your Niche now you can kind
of get by with kind of Niche hopping at
the beginning or kind of being a
generalist let's say if you like your
video editor for example but eventually
you do want to Niche down because that's
what's going to allow you to scale as
well as become good at your crap now
when it comes to picking a niche a lot
of people over complicate this literally
every single Niche works except
e-commerce if you're a beginner don't do
e-commerce but pretty much every Niche
works if there's other people doing it
you can also do it now when it comes to
actually picking the niche again don't
over complicate it I would say just
follow these two kind of guidelines
first of all who do you want to help
does do you want to help dentists do you
want to help info product people who we
were making like horses and stuff do you
want to help I don't know beauty salons
whatever you like and if you can't find
anyone you really like or want to help
then think about who are you well suited
as hell who do you think you can help
and if there's still no one then just
pick one pick a random Niche that your
friend is doing and just go with it it
really doesn't matter because you're
going to learn the skills you're going
to figure out what you like and then you
can pick another one later so now that
you know who you want to help let's get
into the actual like Nitty Gritty of
picking your service so a lot of people
just say I'm gonna do Facebook ads or
I'm gonna do you know tick tocks or
shorts but you have to approach this in
a kind of logical or intellectual way
right I talked about this in one of my
previous videos but you want to actually
figure out what is your clients or what
is your target audience or clients or
prospects in your target Niche I
actually need help with what problems do
they have and more importantly why do
they have that problem why can't they
solve it on their own and why would they
need you to go in and do it for them all
right so I just finished recording a
video and I realized that I kind of
forgot to talk about like how did I
actually figure out what kind of
problems my target clients or Prospect
actually had or what they needed to be
solved and so the way I actually went
about this was I actually did a bunch of
cold Outreach you know cold emails and I
was asking people like hey like can we
hop on like 20 minute research call like
I'm just a young dude trying to like do
some research in your Market you know
and in return I can actually give you
some free marketing tips or maybe if
you're good at YouTube or you're good at
like Tick Tock you can I can give you
some tips on the content creation or
like whatever I try to offer something
in return for like 15 to 20 minutes at
the time and just be like yeah you know
I just want to ask about like what
problems you got going on why do you
think you have these problems it really
is that simple the easiest way to figure
out the problem that your client has is
to ask them directly so yeah just do
your Outreach do some cold calls or
whatever and just you know get your
information there that's why I did peace
and once you have that problem so let's
say Med Spas it's getting more
appointments let's say for real estate
agents it's actually nurturing leads and
following up with them and getting them
to show up for a proper showing or
something you have to figure out what
the real problem for your Niche is and
then once you figure out what problems
they're actually having you have to
actually go figure out what kind of
tools and strategies are available to
solve this problem and guys the way you
do this is again where I feel like most
people just up even though it's
literally the easiest part is what I did
to really get started in every single
part of my agency which is look it up on
Google literally type into Google how to
get more leads for real estate agents
how to get more appointments for MedSpa
how to get people to use my SAS part
it's really that simple I did this for
like two to three months just to learn
what the hell I was doing and if you
can't do that too and then you have to
type it into a YouTube comment I don't
know what to say so after you identify
the tools and strategies available to
solve the specific problem you've
identified then you have to think about
is this something that I can actually
help with or is this something I would
at least like to help with you know
because in that case you can just hire
someone or learn it on the spot or learn
over the next few months and if you say
yes to all these questions then there
you go you have your service you have
your Niche time to move on and that
brings us to the next piece which is how
do you actually get results for clients
and again you want to approach this from
kind of like the top down right like
think about it you know do some research
and use your brain so the first thing
you want to think about is what are the
kpis or you know the key performance
indicators metrics numbers what do you
want to call them that actually drive
the results that you're looking to get
for your so let's say you know your
problem is how do I improve my return on
ad spend in e-commerce for Facebook ads
or just advertising General then you go
in on Google type in how to improve row
as any Commerce how to improve
profitability in e-commerce so you watch
a bunch of videos read a bunch of
Articles and then you realize that hey
maybe return on Aspen is driven by
certain metrics such as your ad
click-through rate such as your page
optimization such as your offer or the
product itself and then you want to dive
a little bit deeper like what actually
drives I guess the factors driving these
kpis so when it comes to your ad click
the rate that's determined by the
quality of your contents the editing the
pacing all that kind of stuff right when
it comes to your website conversion it's
how good your copy is how good your
offer is you know the structure of your
funnel all these things you will
naturally learn if you just type more
things into Google type more things into
YouTube and actually spend some time
learning and doing your own research
right instead of asking some
dumbass Like Me on YouTube and again if
for those of you guys that don't want to
use your brain go back to Google type in
how to improve add click through rate on
Facebook ads how do nurture leads for a
local business right how to improve
website conversion rate like it's that
simple like I don't know what else to
tell you if you can't do this stop being
an entrepreneur now once you figure out
okay I need to have higher converting
creatives I need to have a good lead
nurturing follow-up process to drive my
kpis and get my clients better results
now you have to figure out how to ask we
deliver on that so I already created a
whole video on whether you should
Outsource or not I'll put it on the
screen somewhere here but basically this
is really up to you if you know what
you're doing I do recommend you do as
much as you can on your own at the
beginning just so that you can build
your own systems and this makes it so
much easier when you scale and we have
to train your own contractors or
employees in the future it just makes
things so much smoother so if you know
how to do something do it yourself first
now if you have no clue what you're
doing hire someone and get them to teach
you as they deliver the service over
time because guys you need to understand
what you're selling otherwise what are
you doing now this next and last part I
would say is probably the most important
part of getting Clan results and
actually keeping clients on for a decent
period of time and that is
troubleshooting so this is basically you
know what happens when the service
you're delivering isn't getting the
results that you want and honestly I
would say this part is probably what
will Define your success and your
journey as an entrepreneur your ability
to problem solve so honestly the biggest
remedy to this again is to know what the
you're doing and this isn't going
to be a quick process this is gonna take
quite some time and longer for some
services and some niches compared to
others which is why I recommended that
you start with a convenience offer as
beginner because the skill cap is
usually much lower I'll tell you guys
what I've done so I do YouTube ads for
info products and for coaching
businesses and so when I started out my
agency you know several months ago I
literally went on YouTube I typed in how
to get results for info product
businesses how to get results for course
creators right how to create good ads
for YouTube or marketing strategy for
YouTube ads or for info product
businesses this is literally what I did
for like months or at least several
weeks on it I would just watch hundreds
of YouTube videos hundreds of hours of
content and I would learn this on my own
and I would take the time to actually
understand what's going on and what I'm
trying to offer and during this time I
wasn't just you know sitting back when
my brain turned off and just watching
video after video not doing anything I
was taking notes I was building all my
scripts I was building all my templates
I was building on my Sops so that I
could actually deliver results for
clients use the information that I've
gained during all this time but this is
what it takes guys businesses are
basically hiring you to basically
provide a service that they can do
themselves right that they don't have
the expertise or time or resources to do
themselves and you're gonna sit here and
complain that you don't know how to
provide it but you still expect people
to pay you money but yeah this is
basically How I Learned My Own Service
delivery and honestly guys if you can't
even figure out the basics of what
you're trying to offer with your service
for your business even when you have the
entire knowledge base of the world at
your fingertips you're probably not
going to be successful sorry that's how
it is sucks so now let's talk about the
other important thing which is client
experience which I feel like people just
don't talk about enough so there are a
few things you want to keep in mind when
it comes to having a good client
experience and the reason client
experience is so important is because
you're working with people an agency is
a very much a people type of business
you're working with clients your clients
working with their people you're working
with your team you know you're working
with your
that's that's it right yeah people and
when you're working with people you want
to make sure that you're having or
giving them a pleasant experience kind
of the same way you would expect you
want to be treated if you were to pay
thousands of dollars for any type of
service or product so there are a few
kind of key components when it comes to
a good client experience first one of
course I talked about this my previous
video is communication and this
comprises of many different things first
of all there's no actually keeping in
touch with the clients are you actually
talking to them making sure they know
what's going on are they giving them
clear instructions to you know set up
their accounts to start working with you
to help you record content for whatever
ads you're making for them like imagine
you're buying an smma course you would
want it to be clear and concise and easy
to follow so do the same for your
clients and then there's also the way
that you communicate like do you speak
the same way that you did in your third
grade presentation mumbling depressed
quiet stumbling over words like me or
are you confident and friendly and
outspoken are you able to convey that if
you're a human that you actually know
what you're talking about that you're
actually a competent business owner yeah
guys again an agency is pretty much a
purely people type of business if you
don't have the people skills or the
community education skills either go
learn them which I highly recommend
because that transfers to all areas of
your life or go find a different
business model because you're not going
to get by without learning how to
communicate so the next piece of your
client experience which I would say is
quite important because it's really one
of the first things your client
experiences when they come on with you
is the onboarding process now this
doesn't have to be like some super
amazing automated fancy process but you
do want your onboarding process to be at
least somewhat streamlined and you want
it to be smooth and you know you want it
to be useful for both your clients and
yourself so that you can actually not
only deliver a good experience for your
clients but also be more confident on
your sales calls like for example when
your client asks you is like okay like
what's the next step with you how do we
move forward with you what does working
with you actually look like you can
confidently say like hey this is our
onboarding process takes like one or two
hours once you're done with it you can
basically get started with us and get
your results and this is also really
important because it is essentially your
first impression with the client right
of course aside from the sales calls but
after they become your clients the
onboarding is literally their first
impression of your business so you want
it to be effective you want it to be
clear and helpful and you want it to be
smooth for your clients whether they
feel they are working with someone
professional now what do you actually
put in the onboard ring process so again
keep it pretty simple but basically you
want it to cover all your bases for
getting started with your work so this
is like your ad account setup this is
your customer Avatar research your
marketing details that you want from
your clients as well as any onboarding
processes for like your communication
slack for example the third piece I
would say is important when it comes to
your client experience is reporting now
this is slightly different depending on
the type of service you're offering like
ads versus I don't know content creation
but again don't over complicate it no
matter what you're doing keep it pretty
simple but it is very important to have
no matter what type of service you are
offering to your client so let's say
you're doing advertising you just want
to have the most important numbers there
like what's your ad spend what's your
revenue generated you know how many
clients or appointments you're bringing
in how many followers or subscribers are
you adding to the business each month
these are the things you want to track
and essentially you want to track what
your client is paying you for and
finally when it comes to your client
experience again just be human be
accommodating be a good person and just
to expand on this basically work with
your client be accommodating like
sometimes problems will come up and your
client will have certain needs or
certain obstacles that may not be within
the exact scope of what the service
you're offering is but even even that
you still want to try your best to solve
that problem for the clients like yes as
agencies we do have our standardized
processes for getting results and
whatever but oftentimes your client is
going to tell you what their real
problems are in their business and
oftentimes that's really the problem
they want you to solve and are really
paying you money for and if you can't
even solve the small problems for them
or you're not willing to go out of your
way to at least make them feel better
when they're working with you they're
probably not going to stay with you for
that long and again think about it from
the other point of view right what if
you were paying thousands of dollars per
month for someone else to help you help
your business you would want them to be
nice to you right you want them to be
considerate of you consider of your
problems and really be accommodating as
much as possible especially at the price
point that you're paying yeah that's
pretty much it I know this isn't a how
to get a 17x bro as on Facebook type of
video and I don't want it to be there's
already enough people out there telling
you how to do that and I want to tell
you how to actually use your
brain Facebook ads and Google ads have
been around for over a decade at this
point and 90 of the questions I see on
YouTube and in my Discord server can be
answered with literally a single search
on Google like literally three to five
minutes of your time and again if you
still can't figure out like the basics
of what you're trying to do with all all
these resources on your own
entrepreneurship probably isn't for you
and that could be a good thing if you
can't solve your own problems to a basic
level you're not going to have a good
time here and everything I told you in
this video is basically what I did to go
from you know 1K a month with my agency
to now like why did over 9k last month
and basically I got there basically one
month in the between the two income
levels and the way I did this was again
I watched a ton of videos I did a
bunch of Google searches I reinvested
all of my client profits back into
courses back into coaching whenever I
could afford to and I watched some more
videos and of course I implemented
everything I could from these courses
and from these videos so that I could
actually improve myself over time and I
did improve and that's literally if you
can't afford like a three to five
thousand dollar course on like marketing
on Service delivery right now then go
get some content creation clients go get
some easy convenience service offer
clients on like upwork or some Instagram
DMS or whatever and just get like to one
to two k a month which is basically what
I did right I had no idea how to do
content creation but I was like hey let
me just go hire some people let me go do
some busy Outreach let me go apply to a
bunch of upwork jobs and that's what I
did and I use that income you know I use
that profit to basically buy my courses
to improve my skill set and now I'm in a
position where I can actually
confidently offer a higher ticket
service and that's how I'm growing my
agency but yeah guys it's that simple
it's not easy you know it's going to
take time you're going to Rack your
brains you're going to feel those little
bit stressed a little bit stupid but
that's the whole process and if you
can't even spend the time to go and
figure out bump your head against
the wall and eat a bunch of for at
least a few months or at least even like
a few weeks I don't know if it's how you
guys my journey has not been easy a lot
of guys are gonna have a much easier
time than me on their Journeys but it at
least takes a certain like no matter how
talented or how lucky you are it's gonna
take a little bit of time to like figure
out don't expect the answer to come
to you from one question or for one
YouTube video It's Gonna Take time
you're gonna have to pull a bunch of
together and eventually things will
start to click and eventually you will
start to be able to build on your
experience and your knowledge and start
getting better results for yourself and
your business and your clients but yeah
that's pretty much it go figure out your
and get to work see you next video
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