How To Contact Facebook Support [2024 UPDATED VERSION]

Summary

This video offers three methods to contact Meta (Facebook) support for issues like monetization or account problems. It advises against scams and guides viewers to use Facebook's advertising support, Meta Business Suite, and Meta Verified for live chat or email assistance. The video also shares a hack for accessing help when unable to log in and mentions a private community for content creators within the Facebook Income School program.

Takeaways

• 🔄 Facebook frequently updates its features, necessitating regular updates to contact methods.
• 🚫 Do not fall for scams claiming to recover your account for a fee; only you can contact Meta about your account issues.
• 💬 The first method to contact Meta involves using Facebook's advertising support, accessible through the Ads Manager.
• 📞 Through the Ads Manager, you can request a call or initiate a live chat with Meta support for various issues, not just ads.
• 📝 When using the live chat, avoid selecting predefined topics to prevent being directed to unhelpful articles.
• 📲 Provide your phone number for a potential call or email for follow-up during the chat process.
• 📬 The second method is through Meta Business Suite, where you can fill out a form detailing your issue for support.
• 📷 With Meta Business Suite, you can attach screenshots and additional information via email to support your issue.
• 🛡️ Meta Verified Support, the third method, is available for a monthly fee and offers priority access to support on Instagram.
• 🌐 If you can't log into Facebook, use Google to search for specific help pages by appending '/help' and your issue to 'facebook.com'.
• 🤝 The creator has a private community for content creators to help each other with issues, accessible through the Facebook Income School program.

Q & A

What are the three methods mentioned in the video to contact Meta or Facebook support?

The three methods are: 1) Using Facebook's advertising support, 2) Utilizing Meta Business Suite, and 3) Accessing Meta Verified support.

Why is it necessary to update the video every year regarding contacting Meta?

It is necessary because Facebook, which is now Meta, constantly changes its features and methods, requiring an update to the video to reflect the current best practices for reaching out to support.

Why can't someone else reach out to Meta on behalf of an individual with account issues?

Only the individual with the account issue can reach out to Meta because it involves personal account information and specific issues that only the account owner can address.

What is the warning about scams related to Meta support?

The warning is against people claiming they can recover a user's account for a fee, which is a scam; Meta support cannot be accessed on someone's behalf for a fee.

How can one access Facebook's advertising support to contact Meta?

One can access it by going to the Ads Manager, clicking on the help icon, and then selecting 'Contact Support' to initiate a live chat.

What is the purpose of the live chat option in Facebook's advertising support?

The live chat option allows users to directly communicate with Meta support representatives to resolve issues related to their Facebook pages or ad accounts.

How does the Meta Business Suite support function?

It allows users to fill out a form detailing their issue, which is then sent to Meta support for resolution, with the option to follow up via email if necessary.

What is Meta Verified, and how does it provide support?

Meta Verified is a subscription service available in specific countries that offers priority support, including live chat and email options, for issues related to the user's Meta (Facebook) account.

What should a user do if they can't log into Facebook to contact support?

They can use a 'hack' by going to Google and typing 'site:facebook.com/help' followed by their issue, such as 'hack' or 'login', to find relevant forms and links to contact Meta support.

What is the Facebook Income School program mentioned in the video?

The Facebook Income School program is a comprehensive course that teaches users how to build, grow, and monetize Facebook pages, and it also offers access to a private community of content creators.