Diduga Dihack, Server Bank BSI Down

Summary

Indonesia's Syariah Bank (BSI) faced a cyber attack that caused its banking services, including ATM and mobile banking, to go offline for several days, leaving customers unable to access their accounts. The bank later apologized and confirmed ongoing efforts to restore services, emphasizing the need for further audits and digital forensics to secure systems. BSI's CEO, Hari Gunadi, mentioned coordination with regulators and the government, while BUMN Minister Erick Thohir confirmed that the disruption was due to a combination of system maintenance and a hacker attack. The incident raised widespread concerns among customers and the online community.

Takeaways

• 😀 BSI (Bank Syariah Indonesia) was reportedly attacked by hackers, causing significant disruption to its systems.
• 😀 The bank's services were down for several days, making it difficult for customers to access certain online services.
• 😀 BSI issued an apology for the disruption of banking services, including ATM and mobile banking, which are still not fully restored.
• 😀 The bank is currently working on the normalization process and is focusing on protecting customer funds during this time.
• 😀 BSI's CEO, Hari Gunadi, mentioned that they are coordinating with regulators and the government to address the issue.
• 😀 The bank is conducting audits and digital forensics to gather further evidence and restore its services.
• 😀 The Minister of BUMN, Erick Thohir, commented that the issue arose during a system transition but also due to a cyberattack.
• 😀 It was confirmed that the bank indeed faced a cyberattack, contributing to the service outages.
• 😀 Initially, the bank blamed the issue on system maintenance, but later clarified it involved a hack.
• 😀 On May 9th, some BSI customers could access transactions through BNI branches and ATMs, but by May 10th, services were disrupted again as the bank continued its recovery efforts.

Q & A

What happened to Bank Syariah Indonesia (BSI)?

BSI experienced a cyber attack, leading to a system downtime for several days. As a result, customers were unable to access certain banking services.

What was the public reaction to the BSI incident?

The incident caused an uproar on social media, with many users expressing complaints and concerns about the service disruptions.

How did BSI respond to the service disruption?

BSI issued an apology for the disruption in services and assured customers that efforts were underway to normalize the situation, although full recovery had not yet occurred.

What actions did BSI take to resolve the issue?

BSI stated that they were conducting normalization processes and focusing on safeguarding customer funds. They also coordinated with regulators and the government to address the situation.

Did BSI confirm the attack was due to hacking?

Yes, BSI admitted that the disruption was due to a cyber attack, as confirmed by statements from the CEO and the Minister of State-Owned Enterprises, Erick Thohir.

What was the initial explanation for the service disruption?

Initially, BSI explained that the disruption was caused by scheduled system maintenance, which led to temporary unavailability of services.

What was the status of BSI’s services after the initial disruption?

By May 9, BSI customers could access transactions through BNI's branch network and ATMs. However, mobile banking and BSI ATMs were still inaccessible due to ongoing monitoring and recovery efforts.

What was the government's role in the incident?

The Minister of State-Owned Enterprises, Erick Thohir, spoke publicly about the situation, confirming that the attack was part of a larger system improvement and transition process.

How did BSI ensure the safety of customer funds during the recovery?

BSI focused on protecting customer funds while working on the system's recovery, ensuring that account balances and transactions remained secure.

What is the next step for BSI in resolving the incident?

BSI is working on digital forensics and an audit to gather more evidence and fully recover the affected systems, allowing for the resumption of services.