BSI Diduga Dihack, Masyarakat Kalang Kabut

Summary

The video discusses a recent cyberattack that affected Bank Syariah Indonesia (BSI), causing disruptions in mobile banking, ATM services, and Hajj payment processes. Starting from Monday until Tuesday, customers were unable to access their accounts, leading to financial challenges. BSI acknowledged the cyberattack and began restoring services, with mobile banking services fully operational by May 10, 2023. Due to the outage, the Hajj payment deadline has been extended to May 15, 2023, to ensure customers are not disadvantaged. The situation highlights the impact of cyber threats on financial services and customer trust.

Takeaways

• 😀 A cyber attack on ITBSI caused disruptions in mobile banking and ATM services at Bank Syariah Indonesia (BSI).
• 😀 The cyber attack led to difficulties in accessing banking services, including the inability to make withdrawals or use mobile banking and ATMs.
• 😀 Some customers were unable to withdraw their funds, which caused significant inconvenience and distress for people needing money for daily expenses.
• 😀 BSI gradually restored its internet-based banking services, assuring customers that their data remained secure.
• 😀 As of May 9, 2023, customers could access banking services at over 2,500 BSI branch and ATM locations across Indonesia.
• 😀 By the evening of May 9, basic features of BSI mobile banking were accessible again for transactions.
• 😀 On May 10, 2023, BSI mobile banking resumed full functionality with enhanced features, allowing customers to perform a broader range of transactions.
• 😀 BSI confirmed the cyber attack and decided to temporarily switch off certain banking channels for system security evaluations.
• 😀 The disruption in banking services also delayed the payment process for Hajj costs, affecting customers who were unable to meet the payment deadline.
• 😀 As a result of the issues, the deadline for Hajj payments through BSI was extended until May 15, 2023, to prevent customers from being unfairly affected.

Q & A

What caused the disruption in services at Bank Syariah Indonesia (BSI)?

The disruption was due to a suspected cyberattack on the ITBSI network, affecting mobile banking and ATM services.

How long did the disruption last at Bank Syariah Indonesia (BSI)?

The disruption lasted from Monday to Tuesday of the previous week, with services being gradually restored by May 9, 2023.

What were some of the consequences of the disruption for the customers of BSI?

Customers were unable to access their accounts through mobile banking or ATMs, leading to difficulties in withdrawing money and fulfilling urgent needs like family support.

How did BSI respond to the issue during the service disruption?

BSI worked on gradually restoring internet-based services, ensuring that customer data remained secure. By May 9, 2023, services were restored at around 2,500 branches and ATMs across Indonesia.

What happened on the night of May 9, 2023, in terms of service restoration?

By the night of May 9, 2023, BSI mobile services were accessible again with basic features for customers.

When were customers able to access full mobile banking features after the disruption?

Customers were able to access full mobile banking features on May 10, 2023, in the morning.

What measures did BSI take to ensure system security during the cyberattack investigation?

BSI temporarily switched off certain channels to evaluate the situation and ensure the security of their systems.

How did the disruption impact the Hajj payment process for customers?

The disruption affected the Hajj payment process, causing delays in payment settlements, which were supposed to be completed by Friday, May 12, 2023.

What steps were taken to mitigate the impact on Hajj payments?

BSI extended the deadline for Hajj payments to Monday, May 15, 2023, to ensure that customers were not disadvantaged by the system error.

What was the main concern of customers regarding the ATM services during the disruption?

Customers were concerned about not being able to withdraw their money, which affected their ability to meet basic needs and provide for their families.