KESEHARIAN CS TELLER BSI || BANK SYARIAH INDONESIA PEKANBARU #BANKSYARIAHINDONESIA

Summary

The video script captures a customer service interaction at a branch of Bank Syariah Indonesia in Pekanbaru. The bank staff assists customers with various transactions such as checking account balances, explaining banking services like deposits, and facilitating mobile banking activation. The staff provide polite and helpful guidance, offering information about account migration, investment options, and how to use ATMs for easier transactions. The interaction is professional and courteous, focusing on addressing the customers' needs efficiently while ensuring their satisfaction.

Takeaways

• 😊 Welcoming customers at the Syariah Bank Indonesia, Pekanbaru branch.
• 🤝 Staff assisting customers with banking services like checking account details and transactions.
• 📊 Customers need to present ATM cards, savings books, and identification for various services.
• 🏦 Instructions on transferring money using ATM were provided step-by-step.
• 💰 One customer inquired about a deposit transaction and the staff suggested long-term deposit investment options.
• 📱 Discussion on mobile banking activation and encouraging customers to download the app for ease of transactions.
• 💳 A customer migrated their account from BNI Syariah to Syariah Bank Indonesia, assisted by the staff.
• 🔧 There was some mention of difficulties with the call center and service traffic, but suggestions were given to improve the experience.
• 💡 Information about additional services like tabungan emas (gold savings) for long-term investments was shared.
• 🙏 The interaction ended with expressions of gratitude and prayers for the customers' financial well-being.

Q & A

What is the purpose of the conversation in the script?

The conversation involves customer service interactions at Bank Syariah Indonesia, where clients are assisted with transactions, account migrations, and product information.

What is the role of the person assisting the customer in the script?

The bank representative helps customers with various banking services such as checking temperatures, explaining how to transfer money, assisting with ATM usage, and processing account migrations.

How does the bank assist with money transfers?

The bank representative explains how to use an ATM for transferring money, including steps like inserting the ATM card, selecting the main menu, and choosing the transfer option for other accounts.

What is required for opening a new account online?

To open a new account online, the customer needs to provide their KTP (Indonesian ID card) and NPWP (Taxpayer Identification Number).

What options does the bank offer for managing and transferring funds?

The bank offers various options including ATM transfers, mobile banking for easier transactions, and even the ability to manage funds and make transfers via WhatsApp and their website.

What banking products are mentioned during the conversation?

The conversation mentions products such as savings accounts, ATM services, and investment products like deposits with a higher profit-sharing ratio and gold savings for long-term investments.

How does the bank handle customer account migrations?

The bank assists with account migrations, particularly from BNI Syariah, by collecting personal details like the customer's mother's name and phone number, and guiding them through the migration process.

What additional customer service channels are available besides in-person visits?

The bank provides other channels for customer service, such as call centers, WhatsApp Business, and their official website, allowing customers to address their banking needs without visiting the branch.

What is the significance of mobile banking in the script?

Mobile banking is highlighted as a convenient tool for customers to manage their accounts and perform transactions easily, which can be activated by downloading the bank's mobile app.

What advice does the representative give about gold savings?

The representative explains that customers can allocate small amounts of money, such as leftover spending or a portion of their salary, into gold savings for investment purposes, which can be managed and even sold through the bank’s services.