Brenda Butler

Summary

The speaker expresses gratitude for the opportunity to discuss their experience with solar panel installation. They highlight their positive interaction with their sales manager, Marcy, who provided exceptional guidance throughout the process. Despite a delay due to county inspection, the installation of 12 panels was completed in a single day by the Green Home Systems team. The customer emphasizes their satisfaction with the service and the 1% interest rate offered, which significantly influenced their decision to choose the company. They also mention a minor issue but overall are pleased with the outcome, commending the company for its fantastic job and the valuable feedback provided.

Takeaways

• 🙌 The customer had a positive experience with their sales manager, Marcy, who provided thorough guidance and support throughout the process.
• 🔍 There was a slight delay in installation due to county inspection, but once completed, the process moved forward smoothly.
• 🏗️ The installation of 12 solar panels was completed in a single day by the team.
• ⏱️ There was a waiting period for North Power to arrive, which is described as a typical delay in the process.
• 👍 The customer expressed satisfaction with the installation team from Green Home Systems and had no issues with their work.
• 🔎 The customer conducted extensive research and contacted many sellers before deciding on Green Home Systems.
• 💡 Marcy's influence and a 1% interest rate were significant factors in the customer's decision to choose Green Home Systems.
• 📈 The customer noted that the interest rates have increased since their installation, suggesting that securing a good rate is important.
• 🌟 The customer was initially hesitant about the company being from California but has since been pleased with their service.
• 🛠️ There was only one minor issue mentioned, which was quickly resolved by Green Home Systems.
• 🗣️ The customer appreciated the opportunity to provide feedback and commended the team for their fantastic job.

Q & A

Who was the sales manager that helped the customer throughout the process?

The sales manager who helped the customer was Marcy.

What was the main challenge during the installation process?

The main challenge was the delay due to the County inspection before the installation could proceed.

How many solar panels were installed for the customer?

The customer had 12 solar panels installed.

What was the customer's experience with the installation team from Green Home Systems?

The customer had a positive experience, stating that the team was great and they didn't have any problems with the installation.

Why did the customer choose to go with Green Home Systems?

The customer chose Green Home Systems after conducting a lot of research and speaking with many people. The decision was influenced by the helpfulness of Marcy and the attractive 1% interest rate offered by the company.

What was the customer's initial hesitation about the company?

The customer was initially hesitant because Green Home Systems is from California, which might have raised concerns about the company's local presence or support.

How did the customer feel about the interest rate offered by Green Home Systems?

The customer was thrilled with the 1% interest rate, stating that it made a real difference and was a significant factor in their decision.

What was the customer's advice for others considering solar panels?

The customer suggested that if anyone can get a better interest rate, they should go for it, implying that the financial aspect is an important consideration.

What was the customer's overall satisfaction with the service provided by Green Home Systems?

The customer expressed a high level of satisfaction, using words like 'wonderful,' 'no problems,' and 'amazing' to describe their experience.

Did the customer encounter any issues with the solar panels after the installation?

The customer mentioned only one minor hiccup, which was quickly resolved, and did not specify any further issues.

What was the customer's impression of North Power's involvement in the process?

The customer viewed North Power's involvement as a 'delay type situation,' indicating that their presence in the process caused some waiting time.

How long did it take for the installation team to install the solar panels?

The installation of the 12 solar panels was completed in one day by the Green Home Systems team.