Donald Masukawa

Summary

The customer expresses satisfaction with their decision to choose Green Home Systems for solar panel installation, highlighting the dual offering of roofing and solar services as a key factor in their choice. They found the sales representative to be knowledgeable and responsive, particularly appreciating the use of Panasonic solar panels, a recognized brand. After installation in March 2022, the customer began to see a significant reduction in their electricity bills, with a notable drop to negative bills starting from September, indicating they are generating more electricity than they use. The positive experience even led to a recommendation to a neighbor, who is now also in the process of installation, albeit awaiting the PTO from Edison. The customer's endorsement of Green Home Systems is a testament to the company's service and product quality.

Takeaways

• 🌟 The customer chose Green Home Systems because they offer both roofing and solar services, which were the customer's requirements.
• 💬 The customer felt comfortable with the salesperson at Green Home Systems, who answered all their questions and provided written information.
• 🏡 The customer appreciated that Green Home Systems also works on roofing in addition to solar installations.
• 📈 The customer was particularly influenced by the use of Panasonic solar panels, a known brand, which was a deciding factor for them.
• 📅 The solar panel installation was completed in March 2022, and the customer started noticing a reduction in their electricity bills from September.
• 💻 The customer had to wait for the PTO (Power Transfer Order) from Edison, which took about two months to be processed.
• 📉 After the PTO was processed, the customer's electricity bills became negative, indicating that the solar panels were generating more electricity than they were using.
• 🕒 It took about three months for the billing to catch up and reflect the excess generation of electricity by the solar panels.
• 😀 The customer is happy with the outcome and the financial savings they are experiencing due to the solar panels.
• 👍 The customer would recommend Green Home Systems to friends and family, and has already done so with a neighbor.
• 🏗️ The neighbor, influenced by the customer's experience, has also installed solar panels from Green Home Systems and is awaiting their PTO from Edison.

Q & A

Why did the interviewee choose Green Home Systems for their solar installation?

The interviewee chose Green Home Systems because they were one of the few companies that offered both solar installation and roof services. Additionally, they felt comfortable with the salesperson who answered all their questions.

What was the interviewee's experience like with the sales manager at Green Home Systems?

The experience was very good. The sales manager provided clear communication, answered all questions, and provided written information. The interviewee was also impressed that the company used Panasonic solar panels, a known brand.

When was the solar panel installation completed for the interviewee?

The solar panel installation was completed in March of 2022.

What was the interviewee's electricity bill like before the installation of solar panels?

Before the solar panel installation, the interviewee's monthly electricity bills were in the range of about $275.

How long did it take for the interviewee to start seeing a decrease in their electricity bills after the installation?

It took about two months after the PTO (Post-Transaction Operation) for the billing to catch up, and then the interviewee started seeing negative bills.

What does 'negative bills' mean in the context of the interviewee's electricity bills?

Negative bills imply that the interviewee is generating more electricity with their solar panels than they are consuming, leading to a credit on their bill.

How long has the interviewee been experiencing negative bills?

The interviewee has been experiencing negative bills for about three months at the time of the interview.

Would the interviewee recommend Green Home Systems to friends and family?

Yes, the interviewee would recommend Green Home Systems. They have already recommended the company to a neighbor, who has since had solar panels installed.

What is the PTO process from Edison that the interviewee and their neighbor are waiting for?

The PTO process from Edison likely refers to the post-installation inspection and approval process that allows the solar system to be officially connected to the grid and for the customer to start receiving credits for excess power generation.

How long does the PTO process from Edison typically take?

The PTO process from Edison can take six to seven months.

What is the significance of using Panasonic solar panels for the interviewee?

The use of Panasonic solar panels was a deciding factor for the interviewee because Panasonic is a known and reputable brand, which provided assurance of quality and reliability.

What was the interviewee's overall satisfaction with Green Home Systems?

The interviewee expressed high satisfaction with Green Home Systems, citing the comfort they felt with the salesperson, the good communication with the sales manager, and the positive outcome of their solar panel installation.