Donald Masukawa

Green Home Systems

22 Apr 202403:31

Summary

TLDRThe customer expresses satisfaction with their decision to choose Green Home Systems for solar panel installation, highlighting the dual offering of roofing and solar services as a key factor in their choice. They found the sales representative to be knowledgeable and responsive, particularly appreciating the use of Panasonic solar panels, a recognized brand. After installation in March 2022, the customer began to see a significant reduction in their electricity bills, with a notable drop to negative bills starting from September, indicating they are generating more electricity than they use. The positive experience even led to a recommendation to a neighbor, who is now also in the process of installation, albeit awaiting the PTO from Edison. The customer's endorsement of Green Home Systems is a testament to the company's service and product quality.

Takeaways

🌟 The customer chose Green Home Systems because they offer both roofing and solar services, which were the customer's requirements.
💬 The customer felt comfortable with the salesperson at Green Home Systems, who answered all their questions and provided written information.
🏡 The customer appreciated that Green Home Systems also works on roofing in addition to solar installations.
📈 The customer was particularly influenced by the use of Panasonic solar panels, a known brand, which was a deciding factor for them.
📅 The solar panel installation was completed in March 2022, and the customer started noticing a reduction in their electricity bills from September.
💻 The customer had to wait for the PTO (Power Transfer Order) from Edison, which took about two months to be processed.
📉 After the PTO was processed, the customer's electricity bills became negative, indicating that the solar panels were generating more electricity than they were using.
🕒 It took about three months for the billing to catch up and reflect the excess generation of electricity by the solar panels.
😀 The customer is happy with the outcome and the financial savings they are experiencing due to the solar panels.
👍 The customer would recommend Green Home Systems to friends and family, and has already done so with a neighbor.
🏗️ The neighbor, influenced by the customer's experience, has also installed solar panels from Green Home Systems and is awaiting their PTO from Edison.

Q & A

Why did the interviewee choose Green Home Systems for their solar installation?
-The interviewee chose Green Home Systems because they were one of the few companies that offered both solar installation and roof services. Additionally, they felt comfortable with the salesperson who answered all their questions.
What was the interviewee's experience like with the sales manager at Green Home Systems?
-The experience was very good. The sales manager provided clear communication, answered all questions, and provided written information. The interviewee was also impressed that the company used Panasonic solar panels, a known brand.
When was the solar panel installation completed for the interviewee?
-The solar panel installation was completed in March of 2022.
What was the interviewee's electricity bill like before the installation of solar panels?
-Before the solar panel installation, the interviewee's monthly electricity bills were in the range of about $275.
How long did it take for the interviewee to start seeing a decrease in their electricity bills after the installation?
-It took about two months after the PTO (Post-Transaction Operation) for the billing to catch up, and then the interviewee started seeing negative bills.
What does 'negative bills' mean in the context of the interviewee's electricity bills?
-Negative bills imply that the interviewee is generating more electricity with their solar panels than they are consuming, leading to a credit on their bill.
How long has the interviewee been experiencing negative bills?
-The interviewee has been experiencing negative bills for about three months at the time of the interview.
Would the interviewee recommend Green Home Systems to friends and family?
-Yes, the interviewee would recommend Green Home Systems. They have already recommended the company to a neighbor, who has since had solar panels installed.
What is the PTO process from Edison that the interviewee and their neighbor are waiting for?
-The PTO process from Edison likely refers to the post-installation inspection and approval process that allows the solar system to be officially connected to the grid and for the customer to start receiving credits for excess power generation.
How long does the PTO process from Edison typically take?
-The PTO process from Edison can take six to seven months.
What is the significance of using Panasonic solar panels for the interviewee?
-The use of Panasonic solar panels was a deciding factor for the interviewee because Panasonic is a known and reputable brand, which provided assurance of quality and reliability.
What was the interviewee's overall satisfaction with Green Home Systems?
-The interviewee expressed high satisfaction with Green Home Systems, citing the comfort they felt with the salesperson, the good communication with the sales manager, and the positive outcome of their solar panel installation.

Outlines

00:00

😀 Customer's Choice of Green Home Systems

The customer expresses gratitude for the opportunity to discuss their experience with Green Home Systems. They chose the company after contacting six solar companies and appreciated that Green Home Systems offered both roofing and solar services. The customer felt comfortable with the salesperson's responses to their questions, which led to their decision to proceed with the company. They also mention the positive experience with the sales manager and the use of Panasonic solar panels, which was a significant factor in their choice.

Mindmap

Keywords

💡Green Home Systems

Green Home Systems is the solar company chosen by the speaker in the transcript. It is defined as a company providing solar solutions and services, which is central to the video's theme of renewable energy and customer satisfaction. The speaker chose this company because they offered both solar panel installation and roof services, which met their requirements.

💡Solar Companies

Solar companies are businesses that specialize in the installation and maintenance of solar energy systems. They are integral to the video's narrative as the speaker discusses their decision-making process in choosing a solar provider. The speaker contacted six solar companies before making a decision.

💡Roof Services

Roof services refer to the maintenance, repair, or installation of roofs. In the context of the video, the speaker was looking for a company that could provide both roof and solar panel services, which was one of the factors that influenced their choice of Green Home Systems.

💡Sales Person

A sales person is an individual who represents a company and assists customers in purchasing goods or services. In the video, the speaker mentions feeling comfortable with the sales person from Green Home Systems, which contributed to their positive experience and decision to use the company's services.

💡Sales Manager

A sales manager is a professional who oversees a company's sales team and ensures effective sales strategies are in place. The speaker had a positive experience with the sales manager at Green Home Systems, noting good communication and the provision of written information.

💡Panasonic Solar Panels

Panasonic Solar Panels are a brand of solar panels known for their quality and efficiency. The speaker mentions Panasonic as a deciding factor in choosing Green Home Systems, indicating a preference for known and reputable brands in solar technology.

💡Installation

Installation refers to the process of setting up and mounting the solar panels on a property. The video discusses the installation process, which took place in March 2022, and its impact on the speaker's energy bills.

💡Edison PTO

Edison PTO likely refers to the Pacific Time Ontario (PTO) utility company's process for setting up net metering or other billing arrangements for solar energy customers. The speaker mentions waiting for the PTO from Edison, which is a necessary step before seeing the financial benefits of their solar panels.

💡Energy Bills

Energy bills are the monthly statements sent by utility companies to customers, detailing the cost of energy consumed. The video highlights a significant reduction in the speaker's energy bills after the installation of solar panels, with the bills becoming 'negative' due to net metering.

💡Net Metering

Net metering is a system that allows solar energy system owners to send excess electricity generated by their system back to the grid, offsetting their energy consumption. The speaker's mention of 'negative' bills indicates they are benefiting from net metering, where their solar panels produce more energy than they consume.

💡Recommendation

A recommendation is an endorsement or suggestion made by one person to another. In the video, the speaker expresses their willingness to recommend Green Home Systems to friends and family, which reflects their satisfaction with the company's services. Their neighbor, influenced by the speaker's recommendation, has also opted for solar panel installation.

Highlights

The customer chose Green Home Systems because they offer both solar and roofing services.

The customer felt comfortable with the salesperson who answered all their questions.

The customer appreciated the good communication with the sales manager.

Green Home Systems provided written information to the customer.

The customer was influenced by the use of Panasonic solar panels, a known brand.

The installation of solar panels was completed in March 2022.

The customer started seeing a drop in their electricity bills from September after the PTO.

The customer's bills were around $275 per month before solar panels.

After the PTO, the customer's bills became negative for about three months.

The customer is happy with the financial savings from the solar panels.

The customer recommended Green Home Systems to their neighbor, who also got the system installed.

The neighbor is currently waiting for the PTO from Edison, which takes six to seven months.

The customer appreciates the transparency and professionalism of Green Home Systems.

The customer's positive experience led to a referral, indicating high satisfaction.

The customer's feedback reflects the practical benefits and impact of solar energy.

The customer's experience demonstrates the value of comprehensive services like solar and roofing.

The customer's satisfaction with the sales process and product quality.

The customer's endorsement of Green Home Systems as a reliable solar option.