The Barriers TQM - Why Organizations Fail in Total Quality Management

Summary

The video discusses the challenges organizations face in implementing Total Quality Management (TQM). Key issues include resistance to changing organizational culture, improper planning, lack of continuous training, incompatible structures, and isolated departments. Additional challenges are ineffective measurement techniques, inadequate attention to both internal and external customers, and insufficient employee empowerment and teamwork. Successful TQM requires a commitment to training, careful planning, and fostering a unified organization-wide approach to quality, while keeping customer satisfaction at the forefront.

Takeaways

• 🚫 Difficulty in changing organizational culture is a major challenge in implementing Total Quality Management (TQM).
• 📉 Improper planning can lead to the failure of quality improvement policies.
• 📚 Continuous training and education are essential for improving and maintaining quality standards.
• 🏢 Incompatible organizational structure and isolated departments can prevent successful TQM implementation.
• 🔍 Ineffective measurement techniques and inaccurate data can hinder organizations from achieving quality standards.
• 📦 Internal and external customers need adequate attention to ensure overall consumer satisfaction.
• 👥 Lack of employee empowerment and teamwork can hinder TQM success.
• 💰 Change is challenging because it requires time, money, and effort, which organizations often resist.
• ✅ Proper planning and commitment are critical to the success of quality management initiatives.
• 💡 Empowering and trusting employees, along with regular training, is crucial for future challenges and success in TQM.

Q & A

What are some common challenges organizations face when applying Total Quality Management (TQM)?

Some common challenges include the inability to change organizational culture, improper planning, lack of continuous training, incompatible organizational structure, isolated departments, ineffective measurement techniques, inadequate attention to internal and external customers, and insufficient employee empowerment and teamwork.

Why is the inability to change organizational culture a significant barrier to TQM?

If an organization does not change its old culture, which may promote low performance, it will struggle to implement TQM. Change is often difficult and costly, but necessary for success. Management must communicate the reasons for change and the goals to be achieved.

How does improper planning affect the success of Total Quality Management?

Improper planning can cause TQM initiatives to fail because quality improvement policies need to be carefully designed. All relevant factors must be considered, tests must be conducted, and there must be a strong commitment to the plan.

What is the role of continuous training in the success of TQM?

Continuous training is essential for TQM because people deliver quality. Regular training helps to upgrade employees' skills and knowledge, ensuring that the organization can meet quality standards and adapt to future challenges.

Why is having an incompatible organizational structure a challenge for TQM?

An incompatible structure, with isolated departments that don't collaborate, prevents the organization from functioning in unison. TQM requires the participation of the entire organization, not just specific departments.

What are ineffective measurement techniques, and how do they hinder TQM?

Ineffective measurement techniques refer to poor methods of evaluating performance, often involving inaccurate data or inappropriate evaluation methods. These failures prevent the organization from meeting quality standards. Regular and accurate performance measurement is crucial for TQM.

What does paying inadequate attention to internal and external customers mean in the context of TQM?

In TQM, organizations must focus on both external customers (those who purchase products) and internal customers (departments that serve each other). Failing to meet the needs of both groups will hinder the organization's ability to achieve customer satisfaction and quality.

How does inadequate employee empowerment affect TQM implementation?

If employees are not empowered with sufficient responsibilities and training, they may not be prepared to handle future challenges. This can lead to costly mistakes and make it difficult for the organization to implement TQM effectively.

What are internal customers, and why are they important in TQM?

Internal customers are departments within an organization that interact with and serve one another. For TQM to succeed, an organization must ensure smooth collaboration and service among these internal customers, as well as focus on the satisfaction of external customers.

Why is it important for organizations to focus on both internal and external customers in TQM?

Both internal and external customers are critical to the success of TQM. Internal departments need to work effectively with each other to ensure smooth operations, while external customers must be satisfied with the final products or services. A failure in either area can negatively impact the organization's overall quality performance.