Antonio Torres

Summary

In this engaging conversation, the interviewee shares their positive experience with solar panel installation. They were initially guided by Jerry Shapiro, who provided clear and comprehensive information, making the process straightforward. The decision to choose Green Home Systems was influenced by a referral from the interviewee's daughter and a personal connection with Jerry. The project management and execution by Green Home Systems were seamless, and the interaction with the sales team and the quick approval from Southern California Edison added to their satisfaction.

Takeaways

• 🌞 The individual's solar adviser was Jerry Shapiro, who provided informative guidance throughout the process.
• 🔍 The decision to choose Green Home Systems was influenced by a positive referral from the individual's daughter, who had previously used their services.
• 🤝 Jerry Shapiro's honesty and straightforward approach in explaining the process, costs, and steps involved stood out to the customer.
• 📄 The project manager at Green Home Systems took over after the initial paperwork, handling any loose ends and ensuring a smooth completion.
• 💼 The customer had a positive experience visiting the Green Home Systems offices, noting the friendly and receptive staff.
• 🏆 The customer was impressed by the efficiency of the sales process, particularly the quick approval from Southern California Edison regarding the PTO.
• 🏠 The choice of Green Home Systems was also influenced by a personal connection with Jerry, who shared a common background with the customer.
• 🤔 The incentives offered by Green Home Systems were comparable to other solar companies, making them a competitive choice.
• 👍 The customer appreciated Jerry's effectiveness and ease in handling the solar panel installation process.
• 🙏 The customer expressed gratitude for the excellent service and feedback provided by the solar company and its representatives.

Q & A

Who was the initial point of contact for the solar panel installation process?

The initial point of contact was Jerry Shapiro, who provided valuable information and guidance throughout the process.

How did the individual get referred to Green Home Systems?

They were referred to Green Home Systems by their daughter, who had previously used the company for her own solar panel installation.

What was the role of the project manager in the solar panel installation process?

The project manager took over after the paperwork was completed, handling any loose ends and ensuring that the installation was completed properly.

What was the individual's experience like when they visited the Green Home Systems offices?

The visit to the Green Home Systems offices was very positive. Everyone was nice, receptive, and it was a pleasant experience overall.

How would the individual describe Jerry's approach to explaining the solar panel installation process?

Jerry was very transparent and upfront, explaining everything clearly and in detail without holding back any information.

What was the timeline for the approval from Southern California Edison regarding the PTO?

The approval from Southern California Edison for the PTO was received within a few days, with the application submitted on a Thursday and approval received on the following Monday.

What factors influenced the decision to choose Green Home Systems over other solar companies?

The decision was influenced by the same kind of incentives offered by Green Home Systems compared to other companies, the daughter's positive experience with the company, and the personal connection with Jerry Shapiro.

How did the personal connection with Jerry Shapiro impact the individual's experience?

The personal connection, including shared background and experiences, made the individual feel more comfortable and trusting of Jerry, which positively impacted their experience.

What was the overall satisfaction level of the individual with the solar panel installation process?

The individual was extremely satisfied with the process, noting that everything fell into place perfectly and they were happy with the outcome.

How would the individual describe the level of communication and support received throughout the process?

The individual found the communication and support to be excellent, with Jerry Shapiro being particularly responsive and helpful throughout the entire process.

What was the individual's reaction to the speed and efficiency of the PTO approval from Southern California Edison?

The individual was pleasantly surprised and shocked by the speed and efficiency of the PTO approval, as it was completed within a very short timeframe.