Antonio Torres
Summary
TLDRIn this engaging conversation, the interviewee shares their positive experience with solar panel installation. They were initially guided by Jerry Shapiro, who provided clear and comprehensive information, making the process straightforward. The decision to choose Green Home Systems was influenced by a referral from the interviewee's daughter and a personal connection with Jerry. The project management and execution by Green Home Systems were seamless, and the interaction with the sales team and the quick approval from Southern California Edison added to their satisfaction.
Takeaways
- 🌞 The individual's solar adviser was Jerry Shapiro, who provided informative guidance throughout the process.
- 🔍 The decision to choose Green Home Systems was influenced by a positive referral from the individual's daughter, who had previously used their services.
- 🤝 Jerry Shapiro's honesty and straightforward approach in explaining the process, costs, and steps involved stood out to the customer.
- 📄 The project manager at Green Home Systems took over after the initial paperwork, handling any loose ends and ensuring a smooth completion.
- 💼 The customer had a positive experience visiting the Green Home Systems offices, noting the friendly and receptive staff.
- 🏆 The customer was impressed by the efficiency of the sales process, particularly the quick approval from Southern California Edison regarding the PTO.
- 🏠 The choice of Green Home Systems was also influenced by a personal connection with Jerry, who shared a common background with the customer.
- 🤔 The incentives offered by Green Home Systems were comparable to other solar companies, making them a competitive choice.
- 👍 The customer appreciated Jerry's effectiveness and ease in handling the solar panel installation process.
- 🙏 The customer expressed gratitude for the excellent service and feedback provided by the solar company and its representatives.
Q & A
Who was the initial point of contact for the solar panel installation process?
-The initial point of contact was Jerry Shapiro, who provided valuable information and guidance throughout the process.
How did the individual get referred to Green Home Systems?
-They were referred to Green Home Systems by their daughter, who had previously used the company for her own solar panel installation.
What was the role of the project manager in the solar panel installation process?
-The project manager took over after the paperwork was completed, handling any loose ends and ensuring that the installation was completed properly.
What was the individual's experience like when they visited the Green Home Systems offices?
-The visit to the Green Home Systems offices was very positive. Everyone was nice, receptive, and it was a pleasant experience overall.
How would the individual describe Jerry's approach to explaining the solar panel installation process?
-Jerry was very transparent and upfront, explaining everything clearly and in detail without holding back any information.
What was the timeline for the approval from Southern California Edison regarding the PTO?
-The approval from Southern California Edison for the PTO was received within a few days, with the application submitted on a Thursday and approval received on the following Monday.
What factors influenced the decision to choose Green Home Systems over other solar companies?
-The decision was influenced by the same kind of incentives offered by Green Home Systems compared to other companies, the daughter's positive experience with the company, and the personal connection with Jerry Shapiro.
How did the personal connection with Jerry Shapiro impact the individual's experience?
-The personal connection, including shared background and experiences, made the individual feel more comfortable and trusting of Jerry, which positively impacted their experience.
What was the overall satisfaction level of the individual with the solar panel installation process?
-The individual was extremely satisfied with the process, noting that everything fell into place perfectly and they were happy with the outcome.
How would the individual describe the level of communication and support received throughout the process?
-The individual found the communication and support to be excellent, with Jerry Shapiro being particularly responsive and helpful throughout the entire process.
What was the individual's reaction to the speed and efficiency of the PTO approval from Southern California Edison?
-The individual was pleasantly surprised and shocked by the speed and efficiency of the PTO approval, as it was completed within a very short timeframe.
Outlines
🌞 Introduction and Solar Panel Installation Process
The speaker expresses gratitude for the guest's participation and inquires about their solar panel installation experience. The guest shares that they began with Jerry Shapiro, who was very informative and helped them understand the process. They chose Green Home Systems based on a referral from the speaker's daughter, who had a positive experience with the company. The project manager at Green Home Systems addressed any loose ends and completed the installation. The guest is satisfied with the outcome and the service provided.
🤝 Interaction with Sales Manager Jerry
The guest discusses their initial interaction with the sales manager, Jerry. They found her to be clear and comprehensive in her explanations, making the process easy to understand. Jerry was transparent about costs and procedures, maintaining open communication throughout. The guest appreciated this approach and even visited the Green Home Systems office, where they were warmly received, reinforcing their positive experience.
🏆 Choosing Green Home Systems
The guest explains why they chose Green Home Systems among other solar companies. Despite similar incentives offered by competitors, the referral from the speaker's daughter and the personal connection with Jerry, who shared a background with the guest, were deciding factors. Jerry's effectiveness in communication and her ability to make the process easy for the guest contributed to their decision to proceed with Green Home Systems.
Mindmap
Keywords
💡Solar Adviser
💡Green Home Systems
💡Installation Process
💡Sales Manager
💡Referral
💡Cost
💡PTO (Permission to Operate)
💡Incentive
💡Customer Service
💡Renewable Energy
💡Personal Connection
Highlights
The interviewee began their solar panel journey with Jerry Shapiro as their advisor.
Jerry Shapiro provided informative advice and helped the interviewee understand the process and requirements for solar panel installation.
The interviewee chose Green Home Systems for their solar panel installation based on a referral from their daughter.
Green Home Systems had previously installed solar panels for the interviewee's daughter.
Once the paperwork was completed, a project manager took over the installation process for the interviewee's solar panels.
The project manager addressed any loose ends and completed the installation process efficiently.
The sales manager, Jerry, was upfront and transparent about the costs and process of installing the solar panels.
The interviewee appreciated Jerry's honesty and the straightforward approach to explaining the solar panel installation process.
The interviewee had a personal connection with Jerry as they both grew up in New York City.
The interviewee visited the Green Home Systems offices and had a positive experience, describing the staff as nice and receptive.
The interviewee's solar panel installation process with Green Home Systems was efficient and satisfactory.
The interviewee was pleasantly surprised by the speed at which their Power Tax Obligation (PTO) was approved by Southern California Edison.
The interviewee chose Green Home Systems over other solar companies due to a combination of a good incentive offer and a positive personal connection with Jerry.
Jerry's approachable demeanor and effective communication made the decision to go with Green Home Systems easier for the interviewee.
The overall experience with Green Home Systems, from consultation to installation, was described as fabulous by the interviewee.
The interviewee was happy with the service provided by both Jerry and Green Home Systems.
Transcripts
hello thank you so much for joining me
here today I really appreciate your time
I just have a few questions for you are
you ready yes fantastic can you share
with us who your solar adviser was and
who else helped you get your panels
installed and how did that process go
for you well we started out with Jerry
Shapiro she was uh very inform
informative she G told us all ins and
outs of what we needed to get done we
made comparisons and we went with uh
Green Home systems uh we were re
referred to Green Home systems by my
daughter who got her solar panels
installed by Green Home
systems uh and then they eventually when
uh the paperwork got through then uh we
had a project manager take over and
there was a little uh loose ends here
and there and they took care of
everything they came in they they stayed
here and just finished everything off
and everything went well perfect D can
you share with us a bit of information
about your sales manager Jerry um how
did she do initially when you first
signed up was everything um easy to
understand did she explain everything
throughout the whole process can you
give us a bit of how that went yes
pretty much she she explained everything
and uh uh she didn't uh she didn't uh
what do you call it had uh hold back
anything she told us straight out you
know this is it and this is how how much
it's going to cost and this is how we're
going to go about it and and she you
know walked us right through with
everything and we kept in touch with her
uh uh for a while there and then we sort
of uh uh lost her for a while and then
one day uh I uh we were cuz we
continuously go to to that area where
Green Home systems is and my wife said
why don't we go visit their their
offices and we'll say hello to Jerry and
whoever else is there and we did that we
went over there to the offices and it
was fabulous everybody everyone was so
nice they were
receptive uh and and it was it was
really
good
fantastic yeah it really floa we were
happy to meet them they it was pretty
nice going there
uh everyone was was very receptive and
very really
nice and everything flowed and it
got that's
fantastic it was even surprising with
Southern California Edison with the PTO
would it Aaron submitted it I think on
uh Thursday and Monday got it got
approved and we were like shocked we
were like wow everything just fell in
place
perfectly great now can you share with
us why you decided to go with greenh
systems out of all the other solar
companies well they they gave me they
gave me a the the same uh kind of of
incentive uh it was pretty much the same
and my daughter was already going with
green home systems so and and I I like
Jerry we hit it off pretty good because
Jerry uh says she grew up where I grew
up in New York City and and we H it off
and we talked about our old neighborhood
and I you know we were happy to do
business with her and she made it easy
she she really did she was really good
at it great well you did a fabulous job
answering these questions for us thank
you so much for this excellent feedback
I know we definitely appreciate it and
thank you for your time oh you're you're
most welcome
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