Watch these 21 minutes for superior service delivery
Summary
TLDRIn this informative video, Charlie Morgan collaborates with Thomas to offer valuable resources for beginners building an agency. They discuss essential topics such as creating contracts, establishing a client support system, database reactivation strategies, and setting up an onboarding funnel. Charlie shares his expertise, explaining complex concepts in an engaging way and providing free resources, including a Google Drive with contracts and service delivery guides, to help viewers systemize their agency operations effectively.
Takeaways
- 🎉 Charlie Morgan is featured in the video to provide valuable resources for beginners looking to build an agency.
- 📄 The video discusses the importance of creating contracts and having a solid client support system for agency operations.
- 🔄 Database reactivation strategies are presented as a method to re-engage with existing client lists and generate new leads.
- 🛠️ An onboarding funnel is introduced as a system to streamline the process of bringing new clients into an agency.
- 📈 The video promises to share a Google Drive with resources including contracts and service delivery tracking methods.
- 🗂️ Charlie shares his past experience running a marketing agency, North Flow Consulting, and the lessons learned from it.
- 📊 The 'Client Results Tracker' spreadsheet is highlighted as a tool for monitoring client outcomes and identifying areas for improvement.
- 🤝 The onboarding process is emphasized as a critical step in client acquisition and retention, with SOP videos provided for guidance.
- 💬 Support strategies, particularly using WhatsApp, are discussed as key to client satisfaction and retention.
- 📝 Contract templates are shared along with a disclaimer about seeking legal advice for their use in different jurisdictions.
- 🌟 Google review campaigns are suggested as an additional service to boost client reputation and satisfaction.
Q & A
What is the main purpose of the video featuring Charlie Morgan?
-The main purpose of the video is to provide valuable resources and insights for beginners building an agency, including creating contracts, establishing a client support system, database reactivation strategies, and setting up an onboarding funnel.
Why is the host of the video not discussing the topics of contracts and onboarding funnels?
-The host is not discussing these topics because they are currently focused on building their own agency and finds it redundant to make videos about these subjects when Charlie Morgan can provide the same information and resources.
Who is Charlie Morgan and what does he specialize in?
-Charlie Morgan is a specialist in helping people who run agencies and coaching businesses. He assists them in systemizing acquisition and service delivery.
What is the significance of database reactivation (DR) in the context of the video?
-Database reactivation is a strategy used to re-engage with an existing list of contacts, with an average response rate of 2-10%, which can significantly boost lead generation without additional ad spend.
What is the average response rate for a database reactivation campaign according to the video?
-The average response rate for a database reactivation campaign is between 2 to 10 percent.
How does Charlie Morgan plan to share the resources on service delivery?
-Charlie Morgan plans to share the resources through a Google Drive, which includes videos and documents that explain the strategies and processes in detail.
What is the importance of an onboarding system for new clients?
-An onboarding system is crucial for integrating new clients into the agency's processes smoothly and predictably, preventing bottlenecks and ensuring a streamlined client experience.
What is the role of WhatsApp in the client support process as mentioned in the video?
-WhatsApp is used as the primary method of client support, as it was found to be more effective in communicating with clients compared to other platforms like Slack or email.
What is the 'client results tracker' and how does it help in service delivery?
-The 'client results tracker' is a spreadsheet tool used to track and analyze the performance of client campaigns on a daily and monthly basis, providing key metrics and conversion rates to identify bottlenecks and improve service delivery.
What is the significance of the Google review campaign in the service delivery process?
-The Google review campaign is a strategy to enhance the value of the service provided to clients by generating a high number of positive reviews, which can improve client satisfaction and the agency's reputation.
What are the contract templates provided for in the video?
-The contract templates provided are for retainer marketing and general marketing agreements, which can be used as a starting point for legal agreements between the agency and its clients.
How can viewers access the resources discussed in the video?
-Viewers can access the resources through a link to a Google Drive that will be provided in the video description.
Outlines
🎥 Introduction to Agency Building Resources
The video introduces Charlie Morgan, who will discuss essential topics for beginners in building an agency, such as creating contracts, establishing a client support system, database reactivation strategies, and setting up an onboarding funnel. The speaker acknowledges that these topics are fundamental but not their focus, as they are more involved in growing their own agency. The video is aimed at providing valuable resources for beginners, with Charlie's expertise expected to make the content engaging despite its foundational nature.
📚 Sharing Expertise on Service Delivery and Client Onboarding
Charlie Morgan shares his experience from running a marketing agency, discussing strategies like database reactivation (DR) campaigns that can generate leads without additional ad spend. He provides an overview of service delivery, emphasizing the importance of keeping clients for longer periods. Charlie also outlines the resources he will share, including a Google Drive with contracts and service delivery modules, and promises detailed videos on various topics such as the new client SOP, onboarding funnels, and client retention strategies.
🔄 In-Depth Look at Database Reactivation and Client Support
The paragraph delves deeper into the database reactivation strategy, including an explainer video and the process of reactivating a business's existing phone number list to generate leads. Charlie also addresses the challenges of onboarding clients and managing support for a large client base, sharing a PDF guide and a video on the support process. He highlights the use of WhatsApp for client communication due to its effectiveness in their niche and mentions plans for a High Level extension to streamline communication.
📈 Tracking Client Results and Service Delivery Metrics
Charlie introduces the 'client results tracker' spreadsheet, a tool for monitoring the health of client relationships and service delivery performance. The spreadsheet allows for tracking various metrics such as ad spend, impressions, clicks, form submissions, and sales, providing a clear view of the service delivery process's efficiency. He also discusses the importance of segmenting issues within the system to identify specific bottlenecks and mentions a video that will provide a full explanation of how to use the tracker effectively.
📝 Providing Contracts and Encouraging Google Reviews for Enhanced Service Value
The final paragraph covers the provision of contract templates used in Charlie's past agency and emphasizes the need for legal review tailored to specific jurisdictions. Additionally, Charlie introduces a Google review campaign as a simple yet effective method to enhance client satisfaction and the perceived value of services. He outlines the campaign's structure and provides messaging templates, with a video demonstration of how to implement the campaign, aiming to generate positive online reviews for clients.
Mindmap
Keywords
💡Database Reactivation
💡Onboarding Funnel
💡Service Delivery
💡Client Support System
💡Contract Creation
💡Client Retention
💡Google Drive
💡High-Level Support
💡Results Tracker
💡Google Review Campaign
Highlights
Charlie Morgan shares free resources for beginners building an agency, covering contracts, client support systems, database reactivations, and onboarding funnels.
The video provides a Google Drive with contracts and service delivery tracking guides to improve client retention.
Charlie's experience running North Flow Consulting is highlighted, having served 70 clients and signed 350-340 clients in total.
A database reactivation (DR) campaign strategy is introduced, with an average response rate of 2-10%, potentially generating hundreds of appointments without ads spending.
An hour-long video on the DR strategy is promised, detailing text messages and follow-up sequences for service delivery.
Onboarding clients is discussed with a systematic approach, including a new client SOP and administrative access steps.
A video explaining the onboarding funnel is provided, along with a template resource for ClickFunnels or High Level.
Client retention strategies are shared, emphasizing the importance of keeping clients for an extended period to reduce stress and increase revenue.
A PDF guide on post-onboarding client support is available, detailing the process using WhatsApp as the primary support method.
The 'Client Results Tracker' spreadsheet is introduced, allowing agencies to monitor client results and identify bottlenecks in the service delivery process.
A video will be released on how to use the 'Client Results Tracker' spreadsheet effectively.
Contract templates for retainer marketing and general marketing are provided, with a disclaimer about legal advice.
A Google review campaign SOP is shared to increase client satisfaction and the value of services without adding operational complexity.
The video includes a tutorial on running the Google review campaign, with messaging templates and campaign structure.
The importance of tracking metrics daily for identifying and solving problems in client relationships is emphasized.
The video concludes with gratitude for the platform to share resources and an invitation for viewers to ask questions in the comments.
Transcripts
hey guys so in today's video we have
Charlie Morgan who's going to come on
the channel and give away a lot of free
stuff he's going to talk about creating
contracts
um having a good client support system
going over database reactivations and um
you know also how to have an onboarding
funnel for your clients so this is the
you know these These are basically all
the resources that you would need as a
beginner in building an agency basically
stuff that is kind of redundant for me
to talk about because you know I'm
building my agency and I'm really
focused on building my own agency and so
I don't want to be making videos about
how to create you know agreement
contracts with clients or like you know
how to create an entire onboarding
funnel uh when you know it's stuff that
I can have Charlie talk about and just
give away all of the resources that he's
already created on the channel so with
that being said
um this might be you know a boring video
not in the sense that it's boring
because it's Charlie Morgan
um Charlie is probably the least boring
guy when he explains the most boring
Concepts because he's just really good
at explaining and I think he knows this
stuff better than a lot of people but
just keep in mind that he's giving away
a lot of things in this video so if
you're in that beginner stage this is a
really valuable video for you and I hope
you enjoy alright guys so we're here
with Charlie Morgan and in this video he
has a lot a lot of value to give out
he's gonna give away a whole Google
drive with
um contracts how to you know go about
your tracking Your Service delivery and
so yeah in this video he's going to go
over all of those things
um so go ahead Charlie yeah well thanks
for having me man I really appreciate it
um so everyone isn't familiar with with
myself and my channel my name is Charlie
and um I think we've done we've done a
collab or two before with with some
stuff on Service delivery
um but I basically help people like who
run agencies and coaching businesses and
we help them systemize acquisition and
um Thomas is a good friend of mine so
I'm pretty excited to share this all
with you guys
um I am going to cheekily plug my
YouTube channel at the start here um I
do post a lot of other stuff similar to
what you're going to see today on my
channel so by all means feel free to go
and check it out if you feel like you
want to so we'll just get straight into
the drive so
for context guys so I used to run my own
marketing agency called North flow
Consulting
um at its peak we had about 70
done-for-you clients on board and over
the lifespan of this business we
basically signed about I think 350 350
clients or 340 clients I'll just zoom in
a bit here so this was the agency we ran
and we had the whole thing sort of
running itself unfortunately the
pandemic hit we did take a bit of a hit
because we were in the gym Niche and
that's why we transitioned to Imperium
um but after a while we did manage to
sell some clients off and we no longer
run this but basically my business
partner Bo
created a entire module on Service
delivery inside of our product
um which looks something like this right
it's a pretty serious module there's
about 60 videos in here
um but what I wanted to do today is
basically share with you
um a collection of videos and resources
that you can use to massively improve
your service delivery to just keep
clients longer basically
um I wish that I had this stuff when I
started or when I had my first couple of
clients so I hope that I'm able to
provide some value and um I hope you
find this useful so we'll dive straight
in so the first thing to look at is a
strategy that we used to use called
database reactivation now what I'm going
to do for you guys here is basically
walk you through the resources or the
strategy at a high level and basically
each resource has a video attached that
explains it in more detail now
specifically for Service delivery the
way this thing works and I'll see if I
can just pull this up here and sort of
zoom in the ways that database for
Activation works here is like we call it
a Dr campaign right and this is
basically where you get an existing list
typically of phone numbers that a
business has and you reactivate that
database in a very specific way and the
average response rate is going to be two
to ten percent so if you strike gold and
get a business with loads of leads it's
really easy to get them a ton of leads
so Dr was actually one of our sort of
Cornerstone strategies for northflow
because you know we could onboard a
client and if they had a list of like 10
000 people we could literally get them
like anywhere between you know 300 to
maybe even upwards of a thousand
appointments in the first month without
them having to spend any money on ads
and if we were charging them for a point
and that meant sometimes we could even
make upwards of like 10 grand just in
the first month just literally by
pressing a few buttons inside of high
level so this is basically what the
system looks like as a whole
um you can sort of see we've got this
golden follow-up system that you might
be familiar with if you watch the last
video but you can go and check it out
there but basically you know we've got
this sop where we pick a client database
of you know one to 10K we send the bulk
text message campaign
and then we sort of take through some
you know there's some other bits and
pieces so you can see the example text
here
um and that's sort of everything you
know how the workflow works but you
needed to have a strong offer and this
is the average response rate so this
like you can basically screenshot this
and this is also available in the drive
to download now what we actually do have
is a one hour
um explainer video on the database
reactivation strategy and how that works
I'm just going to zoom out here
and make sure that I'm in this one so
we've got this video
um I'm going to upload this to my
YouTube channel a couple of days after
you're seeing this video
um so this is basically a one hour video
on the Dr strategy it shows you
basically like more text messages and
exactly what follow-up sequences with
you so you've sort of got those
stimuli or triggers that you'd be using
if that makes sense to get the results
but it also walks you through how to set
it up and our friends over at high level
and Thomas's friends at high level have
tutorials on how to build that so we
actually bolted it onto the end so if
you want this video and basically a full
explainer on how to build it it'll be on
my channel in a couple of days so you
know by all means check it out or you
know subscribe so you can see when
that's coming out so that's the first
thing is database reactivation now the
second thing Thomas I'm sure you get a
lot of these questions is how do I
onboard clients and how do I create an
onboarding system once I've got people
like to actually sign up so these are a
few videos um like I said in inside of
the program the onboarding process is is
a little bit it's more serious than just
three videos however I'm going to get
you started with these ones so basically
what we have here
is our new client sop so this is
actually what we would follow so when we
had like 50 60 70 clients on board if
you don't have like a predictable
process to actually get someone you know
signed up and like integrated with your
systems things get really messy and it's
just like it becomes a huge bottleneck
because basically when it comes to
onboarding people so we've got this sop
where we get a new client and get the
payment we send over the contract and
then we've basically got you know three
steps at stage four here where we're
trying to get admin access to business
manager the onboarding document question
form and also some other bits and pieces
and you know you can screenshot this
thing I won't walk through it now
because obviously I'm just sort of
highlighting it but what I actually
asked Beau to do my business partner is
make videos on these processes so we
could share them with you right and so
what you can see here is we've got this
new client sop video so this is you know
fully you're fully entitled and able to
watch this one through the drive but it
basically walks you through the process
we would use to onboard new clients so
that might be useful I'm just zooming
out here so in addition to that I
actually want to share with you the
entire onboarding funnel we'd use so
when it came to onboarding clients for
our agency we had a really nice
streamline process
um where we would use the funnel usually
hosted in Click funnels but you could
also use high level and we'd basically
put people through like a funnel right
and what I've actually arranged is to
have the video
explaining the onboarding funnel
um in the drive here and I think this is
quite a long one I think it's like well
it's only 13 minutes actually it's not
too bad what we do have in this lovely
Google doc is all of the onboarding
funnel links so you can see exactly how
we built this onboarding funnel and
we've also got a template resource for
you here as well
um full transparency if you did sign up
for click funnels through this it would
be through our affiliate link but you
don't have to use the affiliate link it
doesn't really matter and we also have a
client onboarding survey so this is like
I know I'm just sort of chucking stuff
Thomas people here
um but this is sort of exactly how we
did it so this is the survey that people
would fill out when they became clients
um and these are the funnels that we do
so you've sort of got access to those
and they're accompanied with with videos
that will explain exactly how to use
them
um and then the other thing we had is
this sort of survey so you've obviously
got the server there and then last but
not least we actually had like a this is
the script we would use for onboarding
calls
um so you can sort of check that out if
you want to it's pretty simple
and you can build that out if you want
to do onboarding calls so that's just
the first um the first thing so we'll
have a look at client retention so this
is a bit simpler
um so basically what we got really good
at with North flow was keeping clients
for a very long time
um and I know Thomas you're also quite
good at this with the SAS aspect of how
you're working things at the moment and
how you're engineering it so this is
basically
um more of a video than a resource but
it's about 40 minutes long and it walks
you through like all of the key parts of
our service delivery and like the
strategies we would use to retain
clients for those extra you know three
or four months because what I started to
realize is like
if you can just keep a client for an
extra three months it's the same as
getting a new client but it's far less
stressful and far easier to do so that
was that so then we have client support
so the other thing that we ran into when
we were at that seven figure Mark is
like how the hell do we support all of
these clients like you know it's one
thing just having like you know three or
four clients but Thomas I'm sure you're
aware of this like even having like a
couple of clients or you know when
you're doing like multi-six Figures it's
really hard to manage all that support
so what you can see on the screen here
is a downloadable PDF
so basically walks people through like
the onboarding process or post
onboarding process to support so I won't
go through it in this video because
there is actually obviously an explainer
but you can sort of see what it looks
like here now one key point is we
actually use WhatsApp as our method of
support so I see a lot of agencies using
like slack or something and that's fine
if your Niche is native to slack so we
tried to use slack or like like email or
something for for gym owners but we
found that they just didn't use it which
meant that we weren't aware of problems
which means we couldn't solve the
problems which meant people would leave
us so support is actually a massive key
to retention so that resources is
available there
the other cool thing is obviously it's
going to come with a video so you can
see this here about 20 minutes long just
walking you through the support process
and um believe you me we have battle
tested that with with 70 clients and I
wouldn't necessarily recommend you aim
for 70 clients because it is just 70
headaches
um yeah but ultimately it should serve a
purpose how did you support when you had
your agency to a muscle with with a new
one you've got how you handling support
uh with slack but we're actually looking
at uh just creating our own extension on
High level uh where people could just
you know communicate with us through
high level so they don't have to like go
on slide because that gets really
annoying just even to download slack is
like
hard you know yeah exactly it's just
like you if you have to put resistance
in the way of someone asking you a
question it just pisses them off so yeah
so I hear you man
um so another one and this is a this is
a huge one this is my pride and joy of
Service delivery and it might not seem
that sexy
um but it's a spreadsheet um that I call
the clients um results tracker and this
is something that I built a while ago
and basically like when it comes to
running ads you're running a system
right which means that you've got
different choke points or bottlenecks at
different stages so this is for lead
generation specifically so if you're an
e-com that's way more complicated I
can't help you because I'm not that
smart
um but what you're looking at here is
the actual like the actual spreadsheet
that we would use on a day-to-day basis
to track all of our clients results so
here's the thing about client results
like you want to be able to see the
health of your relationship with your
client from a metric level in one click
and so you can do that if you've got a
spreadsheet like this because what you
can basically do is month by month day
by day track exactly how much money you
spent how many Impressions you made how
many clicks you got to a funnel how many
people started a form how many people
actually filled a form and became leads
and how many people scheduled from that
and then the client is then responsible
for logging how many calls they
conducted how many sales they made and
how much cash they collected from the
sales and so what this spreadsheet will
do if it formats properly which it
should is basically give you percentages
right and conversion rates at every step
of your service delivery process so
Thomas I'm sure you've had people before
who say like oh I'm just my service
delivery isn't working but the first
question you ask is like well what parts
because it's it's segmented into these
sections so this is basically available
for you to just go here to file and make
a copy and this is another one of those
examples where I'm going to be making a
full video on how to use this and how to
actually like use the data properly on
my channel so I'll probably upload that
once again a few days or a week after
you're seeing this video so if you want
to go and check out my channel And
subscribe and wait for that one you
don't have to subscribe but just maybe
revisit it when it's live
um
you have do you have one like this for
appointment setting
yeah so um you know I'll show you an
example of this of how we would do it in
the program so basically every single
system we have when it comes down to
client acquisition whether it's Service
delivery because Service delivery is
kind of acquisition for other people
right so whether it's um Service
delivery or our own our own client
acquisition we do so I'll just give you
an example here
um if I come into
um let's go here
and now I need to look at this one so
I'm just going to go into our Loom
system for example
um
so if I go to my tracker so this we have
this basically this is for clients who
use our Loom systems but um you know you
can sort of rebuild this from scratch
if I zoom in here so basically what we
do is at the end of every single day or
sorry at the start of every single day
whether you're doing looms or Facebook
ads textile cards YouTube ads Google ads
I don't care if you're doing Outreach on
Twitter right or only fans for
all I can right but what you want to do
at the start of every day right is go
into your data and look at the metrics
on yesterday so you're reporting 24-hour
time Horizons never report on data at
the end of each day because you're not
accounting for stuff that comes in
overnight so if you come into this this
sheet for example here and you know you
you think I'm going to log this at 7 pm
like you haven't you haven't fully spent
all of your ad spend for the day so
you're not tracking properly but this is
one that we use for for Loom
specifically so you come in you log how
many looms you sent and then how many
looms have been viewed how many positive
replies and bookings you've had and then
what the spreadsheet will do is it will
calculate your loom view rate positive
reply rate appointment booking rate
viewed positive reply rate and positive
reply to appointment right and promise
you'll you'll learn more about this as
you go through easygoing
um but it's pretty simple so right let's
say that for argument's sake like I'm
sending 100 looms every single day
you know we'll just drag that down
and then let's say that every day I'm
just I'm getting like 15 looms viewed
just for argument's sake
and then let's say like I'm I'm getting
like five positive replies which would
be pretty typical if someone was doing
the system and then maybe like two
bookings right so what what the what the
sheet then does is it tells you all of
your metrics because
this is the same thing with client with
with Service delivery is like if the
system isn't working it's because of a
specific part of the system not the
system as a whole so people need to
start learning how to think in segments
so it's like okay well I'm not getting
any appointments from looms okay well my
loom view rate is fine and my positive
reply rate is fine but maybe my
appointment booking rate is out so I
need to focus on my follow-ups for warm
people so they think like it's the same
with with this client results tracker
like let's say you take on a client and
you're not getting the results they're
getting no sales it's like well are they
getting no sales because the CPM is too
high or is it because the form isn't
converting properly or is it because
people aren't scheduling or because
they're not showing up like there's so
many things that can go wrong that if
one of them goes wrong the whole thing
goes wrong but and you end up if you
don't have data you end up fixing things
that aren't broken so we have one of
these sort of spreadsheets for
everything and then you can look at it
through all of these things and yeah
it's pretty simple but people just if
you don't if you don't have your metrics
you don't really know what's going on
and this will also calculate the moving
average Roi for your clients which is
pretty complicated I won't go into it in
too much detail now but it will also
calculate the ROI specifically for your
clients as a percentage form so it looks
extremely sexy to the people that are
coming on board and I think Arturo just
photo bombed you there
um so so yeah that's basically the
client results tracker full video
explanation on this will be on my
channel a couple days a week after
Thomas uploads this but
if you have if you haven't got this for
each client
it's going to be extremely difficult to
know why things are going wrong and you
can build a similar one for lead gen so
is that making sense Thomas or am I just
talking complete random nonsense
no it makes makes perfect sense like
super to track
um you know every piece of everything
and it's a lot of effort takes a lot of
work but we also make that part of our
it used to be part of like our contract
so like we have we'd have a refund but
if clients weren't tracking this we
wouldn't give them a refund because it
just holds them accountable to tracking
it so you can see exactly what's going
wrong and it allows you to pick up
problems before they manifest and you
know you you it's pretty cool to know
so that's the fun tracker now the other
thing I wanted to share with people was
the contracts or agreement templates we
used to use
um now I have to also disclaimer this by
telling everyone that you know me and
Thomas were not lawyers right so we
can't give you legal advice and I'm
giving you these contract templates to
tell you this is what I used
I don't know whether or not it's
applicable to the state of law that
you're in or whatever but you know all
of that aside and you can
basically just download these very
simple agreement templates
um you know get a lawyer to look them
through by all means do that and we've
got one of these for
um retainer marketing and just general
marketing here as well okay so these are
ones that we actually used
pretty cool and then basically as per
the other ones there's a video that just
sort of runs people through exactly like
how to use them essentially
and then last but not least I wanted to
also share another little shiny object
for Google reviews so another thing that
you can add to your service delivery
which doesn't add too much operational
drag but does increase the value of your
service significantly is a Google review
campaign
um the SOP is on the screen here it's a
pretty it looks really complicated but
it's actually quite simple to run but
ultimately like what we're looking to do
here is at the start of your
relationship with your client you want
to generate them leads you want to get
them appointments but there's nothing
wrong with getting them like an extra 50
to 100 5 Star reviews and you can repeat
this every few months just to increase
the the value because it's you know you
can just it doesn't take much time you
don't even have to charge clients for it
it just is a great way to to sort of
keep them happy and stuff so you can see
we've got trigger links here we've got
the messaging templates
um everything that you could need to run
the system and bolt it onto your service
delivery is is contained here but more
importantly
um what I have got
is this actual video of a bit of Bo my
business partner running people through
how to use it
um and then we've also got this sort of
like the campaign structure and some
bits and pieces on on how to do it so
those are just like you know I think
what like 10 videos or so I mean like in
in Easy grow if we do this again I might
share some more stuff if people want
that but you can see an easy grow I mean
we've got like 60 videos of different
things on Service delivery but I thought
it might be nice just to you know help
some people out and share some stuff man
um and I'm I'm always really grateful
for you giving me the platform to do
that
yeah sure that's awesome um it's really
cool that you're giving all this stuff
away
um and yeah the the link for the drive
is going to be in the description and
um yeah thanks for coming on I mean I'm
sure people are really uh love this
everyone keeps that like contracts you
know how do I do this how do I do that
and I feel like
you know there's videos on my channel
but like if you just give this drive
it's like yeah you just have it I think
like you know it's it's I want like the
basics of like
the basic questions that people have
like how do I track results or like how
do I get contracts or what what's
database reactivation like I thought of
that that shouldn't be knowledge that
people have to necessarily like shell
out huge amounts of money for
um and I you know it would be good like
I mean if people find this useful just
we can always do something similar in
the future again
um but like like I said like there are
going to be other videos similar to
those ones like database reactivation
metric tracking that I'm going to upload
to the channel
um are you good to link link that
channel in my channel description
is that cool yep yeah absolutely mate
well listen thank you so much for having
me I've really enjoyed it and um if
anyone has any questions on this stuff
then by all means just pop some comments
and we'll see what we can do
yep that's right nice one brother talk
to you later
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