Manajemen Publik dalam konteks Administrasi Publik.

Summary

The transcript delves into the concept of public management within the context of public administration, highlighting the importance of transforming traditional administrative models to meet contemporary challenges. The speaker contrasts the roles of policy-making and public service delivery, emphasizing the need for efficient, accountable, and competent public service management. Examples are provided to illustrate the challenges and complexities in implementing public management principles, such as the issues with tax collection and the importance of transformation in governance. The goal is to establish effective, sustainable public management systems that cater to the evolving needs of society.

Takeaways

• 😀 Public management involves organizing and improving public service delivery, and it is distinct from traditional public administration.
• 😀 Public management's goal is to achieve good governance by improving efficiency, effectiveness, and service quality, not just adhering to bureaucratic systems.
• 😀 Management of public services should be responsive to the needs of society and should avoid creating unnecessary disruptions or confusion.
• 😀 The concept of 'public service' includes all people, without exception, and should not discriminate based on status or position.
• 😀 A key concept in public management is transformation, where old administrative methods evolve to meet modern needs, ensuring continuous improvement.
• 😀 New Public Management (NPM) and New Public Service (NPS) are both concerned with improving public sector performance, but NPM focuses more on efficiency and market-oriented practices.
• 😀 Public management should avoid rigid, outdated bureaucratic models and instead embrace flexibility, focusing on customer-oriented services and decentralization.
• 😀 Public management theories must be applied carefully, taking into account the educational and awareness levels of the public to prevent unintended consequences like confusion or chaos.
• 😀 Effective public management practices should be measurable with clear, short-term goals, ensuring that performance can be evaluated and adjusted regularly.
• 😀 Public services should aim for inclusivity and equitable treatment of all citizens, with public managers addressing issues of fairness and equal access to services.

Q & A

What is the primary difference between public administration and public management as discussed in the script?

The primary difference lies in the focus and scope. Public administration is about managing government functions and policies, whereas public management focuses on the operational aspects of delivering public services effectively, aiming for better performance and efficiency.

Why is the concept of 'management of public service' crucial in the context of public management?

Public service management is central because it ensures that the delivery of essential services, such as infrastructure, healthcare, and welfare, is organized and efficient, contributing to the overall goal of good governance.

What role does public management play in creating good governance?

Public management contributes to good governance by ensuring that public services are delivered efficiently, addressing the needs of citizens while maintaining transparency, accountability, and responsiveness.

How does the concept of 'transformation' apply to public management?

Transformation in public management involves shifting from outdated, rigid administrative practices to more dynamic, responsive, and efficient service delivery models. It emphasizes continual improvement to meet the evolving needs of the public.

What example does the speaker give to illustrate the importance of public management?

The speaker uses the example of tax collection in Indonesia to illustrate the shortcomings of public management. If public management fails to properly manage the taxation process, it leads to crowding at tax offices, inefficiency, and confusion among taxpayers.

How does the speaker view the relationship between public administration and public management?

The speaker views public administration as the broader framework for governance, whereas public management is a more specific function that focuses on the execution and operational side of government duties, including service delivery and performance.

What is the key challenge when applying the 'New Public Service' theory in Indonesia, according to the speaker?

The challenge lies in the low levels of public education and awareness. The New Public Service theory requires citizens to actively engage in processes like tax self-assessment, but in Indonesia, many citizens struggle to understand and follow these procedures.

What does the speaker mean by 'good governance' in the context of public management?

Good governance refers to the effective and accountable management of public resources and services to ensure that the needs of citizens are met, and that government actions are transparent, responsible, and efficient.

What does the speaker warn about when applying new theories like the 'New Public Service' without considering local context?

The speaker warns that applying these new theories without understanding the local context can lead to confusion and inefficiency. For example, implementing tax self-assessment in a society with low civic awareness can create problems, rather than solving them.

How does the speaker distinguish between 'public administration' and 'public service' in terms of function?

Public administration is focused on the strategic and policy-making aspects, while public service is concerned with the actual delivery of services to the public. Public management acts as the bridge to ensure these services are effectively and efficiently provided.