ISO 9001, Memahami Strategi Bisnis VERSI ISO 9001:2015

Summary

This video explains how ISO 9001:2015 can be applied in business operations, focusing on aligning strategic business planning with the standard’s principles. The speaker emphasizes the importance of using ISO 9001 as a reference for improving quality and managing internal and external issues. The PDCA cycle is presented as a tool for continuous improvement, while risk management and innovation are highlighted as essential components for business growth. The video encourages companies to integrate ISO 9001 with their overall business strategies, ensuring long-term success through proactive adaptation and innovation.

Takeaways

• 😀 ISO 9001:2015 should be viewed as a reference for improving business processes, not just a set of rules to follow.
• 😀 The PDCA (Plan-Do-Check-Act) cycle is central to both ISO 9001 and strategic business planning, emphasizing the need for continual improvement.
• 😀 Identifying both internal and external issues is critical for effective business planning and aligning with ISO 9001:2015.
• 😀 Risk management is essential in ISO 9001, with businesses needing to assess both risks and opportunities to ensure long-term success.
• 😀 ISO 9001:2015 supports companies in aligning their quality policies with their strategic direction (vision and mission).
• 😀 A business must adapt to changes in both internal and external conditions by managing risks and seizing opportunities.
• 😀 Innovation is a key driver of growth, and businesses must not only react to issues but also create new opportunities through innovative programs.
• 😀 Companies should evaluate the impact of identified issues (internal/external) and take appropriate actions to mitigate risks or capture opportunities.
• 😀 The integration of ISO 9001 into a company’s strategic plan ensures that quality objectives align with broader business goals.
• 😀 Management reviews, often viewed as business plan meetings, should include an evaluation of ISO 9001-related objectives and their alignment with company strategy.

Q & A

What is the main focus of the speaker regarding ISO 9001:2015?

The speaker focuses on explaining ISO 9001:2015 from the perspective of business processes rather than just interpreting the individual clauses. The goal is to show how ISO 9001 can be applied in a business context to improve processes and align them with strategic business plans.

How does ISO 9001:2015 relate to the PDCA cycle in business?

ISO 9001:2015 is built on the PDCA cycle (Plan, Do, Check, Act), which mirrors typical business processes. Businesses need to plan their strategies, execute those plans, evaluate their outcomes, and make improvements. ISO 9001 follows the same cycle, focusing on continuous improvement and quality management.

What role does leadership play in ISO 9001:2015?

Leadership is central to ISO 9001:2015. It is responsible for guiding the organization through the PDCA cycle and ensuring that all elements of the quality management system are aligned with the company’s strategic direction and objectives.

What is the importance of identifying internal and external issues in ISO 9001:2015?

Identifying internal and external issues is crucial for effective risk management and strategic planning. By understanding these issues, businesses can align their goals and processes with both external opportunities and internal challenges, ensuring smoother operations and improved outcomes.

How does the identification of risks and opportunities impact business operations?

Identifying risks and opportunities allows businesses to proactively address potential threats and capitalize on opportunities. This process ensures that the organization is prepared for uncertainties, whether they involve external market shifts or internal process challenges.

What does Pasal 41 and Pasal 42 in ISO 9001:2015 refer to?

Pasal 41 and Pasal 42 refer to the identification of internal and external issues, as well as the needs and expectations of stakeholders. These clauses emphasize the importance of understanding the factors that impact business performance and how those factors should be considered in the planning process.

How is risk management integrated into ISO 9001:2015?

Risk management is integrated into ISO 9001:2015 through the identification and evaluation of risks and opportunities (Pasal 61), followed by actions to address those risks and seize opportunities (Pasal 62). This approach ensures that businesses are prepared for uncertainties and can take proactive measures to minimize risks or maximize benefits.

Why is innovation important in the context of ISO 9001:2015?

Innovation is important because it allows businesses to stay competitive and achieve their strategic objectives. While ISO 9001 focuses on risk management, it also emphasizes the need for innovation to create new opportunities and respond adaptively to changes in the business environment.

How does ISO 9001:2015 align with a company's strategic direction?

ISO 9001:2015 aligns with a company’s strategic direction by ensuring that the organization’s quality management system supports its overarching business goals. The standards help businesses structure their operations and processes in a way that is consistent with their vision, mission, and strategic objectives.

What is the relationship between risk management and business innovation according to the speaker?

The speaker suggests that risk management and innovation are both necessary for a business to thrive. While risk management helps a company prepare for and mitigate potential challenges, innovation allows the company to actively create new opportunities, leading to growth and long-term success.