KINERJA ORGANISASI

Summary

This educational video discusses organizational performance, defining it as the quality and quantity of work achieved by individuals within an organization. It outlines the importance of performance indicators and introduces three systems for managing performance: quality control, quality improvement, and performance intervention. The video emphasizes the role of technology and training in enhancing employee performance and differentiates between learning and non-learning categories of performance improvement. Viewers are encouraged to evaluate and share their thoughts on enhancing performance management within their organizations.

Takeaways

• 😀 Organizational performance reflects the quality and quantity of work achieved by individuals in fulfilling their responsibilities.
• 😀 High performance is crucial for an organization's success and effectiveness in achieving its goals.
• 😀 Edward Alis identifies three performance systems: Quality Control, Quality Evaluation, and Quality Improvement.
• 😀 Quality Control involves managing performance through product inspections and procedures.
• 😀 Quality Evaluation assesses products to ensure they meet established standards.
• 😀 Quality Improvement maintains established mechanisms to achieve sustainable quality over time.
• 😀 Enhancing organizational performance requires effective interventions designed to improve productivity, as outlined by Piercing in 2006.
• 😀 Training is a key intervention to address performance gaps among individuals within an organization.
• 😀 Performance improvement can be categorized into Learning, which educates all employees, and Non-Learning, which optimizes organizational functions.
• 😀 Implementing a performance management system is essential for identifying, encouraging, and rewarding employee performance.

Q & A

What is organizational performance?

Organizational performance refers to the results achieved by individuals in terms of quality and quantity when executing their duties and responsibilities within an organization.

Why is it important for organizations to measure performance?

Measuring performance is crucial as it serves as an indicator of the level of achievement and reflects the overall success of an organization.

What are the three types of systems in performance management according to Edward Alis?

The three types of systems are: 1) Quality Control - procedures for inspecting products, 2) Quality Control - processes for evaluating products, and 3) Quality Improvement - maintaining established mechanisms for continuous quality.

What is meant by performance improvement?

Performance improvement refers to the strategies and practices aimed at enhancing productivity within an organization, focusing on designing and developing effective interventions.

What are the two categories of performance improvement in organizations?

The two categories are: 1) Learning-based improvement, which prepares employees for development, and 2) Non-learning improvement, which aims to optimize the functions of organizational elements.

How can training serve as an intervention for performance improvement?

Training can help address performance gaps by enhancing the skills and capabilities of individuals within the organization, leading to improved overall performance.

What is a performance management system?

A performance management system is a process that identifies, encourages, and rewards employee performance, ultimately aimed at enhancing organizational effectiveness.

What are the outcomes of implementing a performance management system?

Outcomes include better identification of performance levels, motivation for employees to achieve targets, and a structured approach to evaluating and improving employee performance.

How should organizations approach the evaluation of human resource performance?

Organizations should utilize a structured performance management system to measure individual contributions, identify areas for improvement, and implement necessary training or interventions.

What is the significance of continuous quality improvement in organizations?

Continuous quality improvement ensures that established quality mechanisms are maintained and refined over time, leading to sustained organizational excellence.