Cabin Crew - Carla's Story

Summary

The video highlights the experiences of EasyJet cabin crew, emphasizing their pride in representing the airline and their commitment to providing excellent customer service. Flexibility in work schedules is a key benefit, allowing crew members to balance their professional and personal lives. The speaker shares their career progression from cabin crew to a recruitment role, showcasing opportunities for growth within the company. The video conveys a strong sense of loyalty and pride, with the 'Orange Spirit' symbolizing the fun, approachable, and team-oriented culture at EasyJet.

Takeaways

• 🧑‍✈️ Brand ambassadors for EasyJet wear the uniform with pride and embody the 'orange spirit.'
• ✈️ Cabin crew focuses on providing the best experience to ensure customer loyalty and return flights with EasyJet.
• 🕐 Flexibility is a key benefit, with shift work offering weekdays and weekends off, as well as preferences for early or late shifts.
• 😄 Flexibility allows cabin crew to balance their work schedules with their social lives.
• 🤝 Excellent customer service skills, friendliness, openness, and approachability are vital qualities for good cabin crew members.
• 🎉 EasyJet is described as a fun airline to work for, with a positive working culture.
• 📈 Career progression is possible, with roles advancing from cabin crew to cabin manager, recruitment assessor, and beyond.
• 🏅 The speaker has taken pride in progressing through various roles at EasyJet, from cabin crew to talent acquisition.
• 💼 EasyJet offers a strong sense of belonging and loyalty, with long-term employees feeling like part of the 'furniture.'
• 🧡 The 'Orange Spirit' represents a deep connection to EasyJet, as the airline becomes a significant part of the employee's life.

Q & A

What is the primary responsibility of the cabin crew at EasyJet?

The primary responsibility of the cabin crew at EasyJet is to provide excellent customer service, ensuring that customers have the best experience onboard so they return to fly with EasyJet again.

How does EasyJet's work schedule benefit its cabin crew?

EasyJet offers flexibility in its work schedule, allowing cabin crew members to work shifts, preference early or late patterns, and organize their roster around their social life, which gives them time off during weekdays or weekends.

What qualities are considered important for being a successful cabin crew member at EasyJet?

The key qualities for being a successful cabin crew member at EasyJet are great customer service skills, friendliness, openness, and approachability.

How does EasyJet provide career progression opportunities for its cabin crew?

EasyJet offers career progression opportunities, allowing individuals to advance from cabin crew to positions such as cabin manager, recruitment assessor, and even joining the talent acquisition and recruitment team.

Why does the speaker feel proud of their career at EasyJet?

The speaker feels proud because they have progressed through several roles within EasyJet, starting as cabin crew, advancing to cabin manager, and eventually moving into recruitment. This career development makes them feel accomplished.

What is the 'Orange Spirit' referred to in the script?

The 'Orange Spirit' refers to the pride and enthusiasm that EasyJet cabin crew members feel when representing the airline, emphasizing their dedication to providing a positive customer experience.

Why does the speaker describe EasyJet as being 'in their blood'?

The speaker describes EasyJet as being 'in their blood' because they have been with the company for a long time, feel deeply connected to its values, and have become an integral part of the team, making them feel like part of the 'furniture' at EasyJet.

What does the speaker say about the culture at EasyJet?

The speaker describes EasyJet as a fun airline to work for, implying that the work environment is enjoyable and positive, which contributes to their loyalty to the company.

What roles did the speaker hold at EasyJet before joining the recruitment team?

Before joining the recruitment team, the speaker held positions as cabin crew, cabin manager, and recruitment assessor at EasyJet.

Why would someone want to work for EasyJet, based on the speaker's experience?

Someone would want to work for EasyJet because of the flexibility in scheduling, opportunities for career advancement, a fun work environment, and the pride of being part of a team that values customer service and personal growth.