SERTIFIKASI ISO 9001? BERIKUT HAL YANG PERLU DIPERSIAPKAN! | BISNIS | DCONSULTING

Summary

The video discusses the preparation steps for obtaining ISO 9001 certification, which focuses on quality management standards. The speaker highlights 11 key steps for companies to follow, starting with securing top management's commitment, forming an ISO implementation team, raising awareness, providing training, reviewing current conditions, defining the scope, and planning targets. Other crucial steps include documenting procedures, implementing them, training internal auditors, evaluating performance, and finally, conducting an external audit by a certification body. The video offers practical insights into each step to help businesses succeed in the certification process.

Takeaways

• 😀 The company should prepare thoroughly before pursuing ISO 9001 certification.
• 💡 Management commitment is essential; top management must support and drive the certification process.
• 👥 Form an ISO implementation team to oversee and coordinate the certification process effectively.
• 📚 Conduct awareness programs and training sessions to educate staff about ISO 9001 requirements and quality management practices.
• 🔍 Assess the company's current state by reviewing procedures, documents, and comparing them with ISO standards.
• 🎯 Define the scope and specific quality objectives for ISO certification, ensuring it remains focused and relevant.
• 📝 Prepare the necessary documentation, including forms, work instructions, and procedures related to ISO processes.
• 🚀 Begin implementing the planned procedures and ensure all team members follow the system consistently.
• 🔍 Train internal auditors and create an internal audit team to ensure continuous monitoring and improvements.
• 📊 Evaluate both internal processes and customer satisfaction to measure the effectiveness of the quality management system.
• ✅ Once everything is in place and running smoothly, contact a certification body to perform an external audit.

Q & A

What is the first step a company should take before starting the ISO 9001 certification process?

The first step is to ensure commitment from the top management. They need to be fully supportive of the ISO 9001 certification process and communicate the importance of quality management to the entire organization.

Why is it important to form an ISO implementation team?

While not mandatory, forming an ISO implementation team helps ensure the certification process is well-managed. The team will oversee the execution of ISO procedures and ensure the company follows the necessary steps to meet certification standards.

How can companies raise awareness about ISO 9001 among their employees?

Companies can run awareness programs and training sessions to inform employees about the ISO 9001 certification and its relevance to quality management. This helps employees understand its importance and prepares them for implementation.

What should a company do to review its current state before pursuing ISO certification?

Companies should review their current Standard Operating Procedures (SOPs), documentation, and processes. They should compare these with ISO 9001 standards to identify gaps and areas for improvement before proceeding with the certification process.

Why is it necessary to define the scope and objectives of ISO 9001 certification?

Defining the scope helps prevent the certification process from becoming too broad or inefficient. Companies should focus on specific areas like production or other relevant departments to streamline the process and improve efficiency.

What is the purpose of setting quality targets and plans during the ISO 9001 preparation process?

Setting quality targets ensures that each department has clear goals related to ISO 9001 certification. It also allows companies to create a strategic plan to meet these targets, aligning all departments toward achieving certification.

What kind of documentation is required for ISO 9001 certification?

Companies need to prepare official documents, such as work instructions, procedures, and forms, that align with the ISO 9001 standards. These documents should reflect the processes within the defined scope of certification.

Why is it important to conduct internal audits before external ISO certification audits?

Internal audits ensure that the company's processes align with ISO standards before the external audit. The internal audit team reviews compliance and identifies areas that need improvement, reducing the chances of failure during the external audit.

What should a company evaluate during the performance evaluation stage?

Companies should evaluate both internal performance and customer satisfaction. The internal audit results and feedback from customers help assess whether the implemented quality management system is effective.

When is a company ready for an external audit by a certification body?

A company is ready for an external audit after completing internal audits, resolving any issues, and ensuring that all processes meet ISO 9001 standards. At this stage, the company can invite a certification body to conduct the external audit.