ISO Certification

Summary

This script discusses the importance of ISO certification for businesses, outlining the purpose of Quality Management Systems (QMS) and the requirements for ISO standards. It explains ISO's role in ensuring product safety and quality, introduces ISO 9001 for quality management, and highlights Total Quality Management (TQM) as a continuous improvement approach. The script emphasizes the benefits of QMS, such as increased productivity, reduced waste, and improved customer satisfaction, ultimately positioning companies competitively in the market.

Takeaways

• 🌐 ISO stands for International Organization for Standardization, an independent, non-governmental organization that develops international standards.
• 📅 Founded in 1947 in Geneva, Switzerland, ISO has 21,991 international standards covering almost all aspects of technology and business.
• 🔍 ISO's purpose is to ensure that goods and services are reliable, safe, and of good quality, like Christmas lights with BPS accreditation.
• 🚀 ISO certification helps businesses increase productivity, minimize errors and waste, and safeguard consumers by ensuring products meet minimum international standards.
• 📚 ISO 9001 is a quality management system (QMS) certification that sets requirements for organizations to manage processes and ensure consistent quality in products and services.
• 🔄 The PDCA (Plan-Do-Check-Act) cycle is a key concept in QMS for continuous improvement and quality control.
• 🏢 QMS requirements include documentation, resource management, product realization, measurement, analysis, and improvement, and management responsibility.
• 🌟 Total Quality Management (TQM) involves all employees in continuous improvement of goods and services, with a focus on customer satisfaction.
• 📈 TQM principles include management commitment, employee involvement, continuous improvement, customer focus, and fact-based decision making.
• 🏆 Benefits of having a QMS include improved competitive position, increased productivity, reduced waste, improved management communication, and enhanced customer loyalty.

Q & A

What does ISO stand for and what is its purpose?

ISO stands for International Organization for Standardization. Its purpose is to develop international standards to ensure that products and services are reliable, safe, and of good quality.

When and where was ISO founded?

ISO was founded on February 23, 1947, in Geneva, Switzerland.

How many countries are represented in ISO?

ISO represents 163 countries.

What is the significance of ISO 9001 certification?

ISO 9001 certification signifies that an organization's quality management system meets the requirements for managing processes that affect the quality of its products and services.

What does the term 'QMS' refer to?

QMS stands for Quality Management System, which is a set of policies, processes, and procedures required to manage and control the quality of a product or service.

What is the PDCA cycle mentioned in the script?

The PDCA cycle stands for Plan, Do, Check, Act. It's a continuous improvement cycle used in business for the control and management of processes and projects.

What is the role of the TQM department in a company?

The TQM (Total Quality Management) department is responsible for ensuring that quality management is delivered throughout the company, involving management and employees in the continuous improvement of goods and services.

What are the key elements of QMS requirements?

The key elements of QMS requirements include document control, resource management, product realization, measurement, analysis, and improvement, and management responsibility.

What is the IATF 16949 standard mentioned in the script?

IATF 16949 is the international standard for quality management systems in the automotive industry, replacing ISO/TS 16949.

Why is customer focus important in the context of QMS?

Customer focus is important in QMS because it ensures that the organization meets customer requirements and enhances customer satisfaction, which is crucial for business success.

What are some benefits of having a certified QMS?

Benefits of having a certified QMS include improved competitive position, increased productivity, reduced waste, improved management communication, higher profits, and enhanced customer loyalty.

Outlines

00:00

🌐 Understanding ISO Certification

This paragraph introduces ISO certification and its objectives. It explains the purpose of a Quality Management System (QMS) and the requirements needed for it. It also discusses the importance of Total Quality Management (TQM) and the benefits QMS brings to an organization. ISO is defined as the International Organization for Standardization, an independent body that develops international standards. Founded in 1947, it has 21,991 standards covering various aspects of technology and business. The standards help businesses increase productivity and ensure reliability and safety of goods and services. The ISO 9001 standard is highlighted as a quality management system that ensures customers receive consistent, good quality products and services.

05:02

🔍 Deep Dive into ISO 9001 and QMS

This section delves deeper into ISO 9001, emphasizing its role in certifying the quality of products and services. It outlines the Plan-Do-Check-Act (PDCA) cycle as a management practice to meet customer requirements. The paragraph also covers the key elements and requirements of a QMS, such as documentary evidence, resource management, product realization, and continuous improvement. It discusses the role of management in ensuring a QMS is in place and how it helps in achieving customer satisfaction. The paragraph also touches on the international aspect of ISO standards and their application in various countries, including the Philippines.

10:05

🚀 Total Quality Management (TQM) and Its Impact

The final paragraph focuses on Total Quality Management (TQM), explaining it as a method that involves management and employees in the continuous improvement of goods and services. It mentions TQM as a department within a company responsible for ensuring quality standards. The principles of TQM are outlined, which include management commitment, employee involvement, continuous improvement, and customer focus. The benefits of TQM are discussed, such as improved competitive position, productivity, reduced waste, and enhanced customer loyalty. The paragraph concludes by summarizing the importance of a QMS in satisfying customers and stakeholders and aligning with ISO certification.

Keywords

💡ISO Certification

ISO Certification refers to the qualification given by the International Organization for Standardization (ISO) for various standards. In the context of the video, ISO certification is crucial for businesses to demonstrate that their products and services meet specific quality standards. The script mentions ISO 9001, which is a standard for quality management systems, ensuring that organizations consistently provide products and services that meet customer and regulatory requirements.

💡Quality Management System (QMS)

A Quality Management System (QMS) is a framework that helps organizations ensure that they work efficiently and flexibly to get the best quality products or services. The video script emphasizes the importance of QMS in setting standards for employees, building motivation, and directing corporate culture. It's about managing processes with the quality of products and services in mind, as indicated by the mention of ISO 9001 certification.

💡Total Quality Management (TQM)

Total Quality Management (TQM) is a management approach that focuses on organizational improvement through continuous refinement of its processes. The script describes TQM as a method where management and employees are involved in the continuous improvement of goods and services. It's a department within a company that ensures quality management is delivered throughout the organization.

💡ISO

ISO is short for the International Organization for Standardization, an independent, non-governmental organization that develops international standards. The script explains that ISO was founded in 1947 and has developed over 21,991 international standards covering various aspects of technology and business. ISO's role is to ensure that goods and services are reliable and safe, as exemplified by the mention of Christmas lights being accredited by the Bureau of Product Standards.

💡ISO 9001

ISO 9001 is a specific standard that gives requirements for a quality management system. The video mentions that ISO 9001 helps to ensure customers receive consistent, good quality products and services. It sets out the criteria for a QMS and aids organizations in being more efficient and improving customer satisfaction.

💡IATF 16949

IATF 16949 is a quality管理体系标准，专门针对汽车行业的质量管理体系要求。在视频中，提到IATF 16949是汽车行业的一个认证标准，表明该组织的产品或服务符合汽车行业的特定质量要求。

💡PDCA

PDCA stands for Plan-Do-Check-Act, a repetitive four-step process for continuous improvement and is a fundamental part of a QMS. The script describes PDCA as a cycle where organizations plan everything, execute the plan, check the results, and then act on the information learned to improve the process. This cycle is crucial for ongoing quality improvement within an organization.

💡Bureau of Product Standards (BPS)

The Bureau of Product Standards is mentioned in the script as an organization that accredits products, ensuring they meet minimum safety and quality standards. BPS plays a role in safeguarding consumers by ensuring that certified products conform to international standards, which is a key aspect of the ISO certification process.

💡Customer Satisfaction

Customer Satisfaction is a measure of how products or services supplied by a company meet or surpass a customer's expectations. The video script emphasizes that QMS requirements and ISO certifications like ISO 9001 are aimed at ensuring customer satisfaction by providing reliable and good quality products and services.

💡Continuous Improvement

Continuous Improvement is the ongoing effort to improve products, services, or processes. In the context of the video, continuous improvement is a key principle of TQM and QMS, where organizations strive to enhance their processes to increase efficiency and quality. The script mentions that ISO and TQM both involve a commitment to continuous improvement.

💡Documentation

Documentation in the context of ISO certification and QMS refers to the written records, including policies, plans, procedures, and work instructions that provide evidence of conformance to requirements and effective operation of the QMS. The script mentions that documentary evidence is necessary for QMS, which could include records of training, calibration, and internal audits.

Highlights

ISO certification aims to understand the purpose of QMS and its requirements.

ISO stands for International Organization for Standardization, a non-governmental organization.

ISO was founded in 1947 in Geneva, Switzerland, and develops international standards.

ISO standards cover technology, business, and manufacturing, including product safety.

ISO 9001 is a quality management system that sets requirements for organizational processes.

ISO certification ensures customers receive consistent, good quality products and services.

QMS involves management practices to meet and satisfy customer requirements.

The PDCA cycle (Plan, Do, Check, Act) is a key component of QMS.

ISO certification signifies reliability and safety of products and services.

QMS requirements include documentation, resource management, and product realization.

TQM or Total Quality Management involves continuous improvement in production.

TQM is a department that ensures quality management throughout a company.

Benefits of TQM include improved competitive position, productivity, and customer loyalty.

ISO certifications include ISO 9001 for QMS and IATF 16949 for the automotive sector.

ISO represents 163 countries, including the Philippines, in standardization.

Examples of QMS practices are document control, training, calibration, and internal audits.

Transcripts

now to continue let's have iso

certification so what are the objectives

of iso certification for this topic is

to understand the meaning of the purpose

of qms or quality management system and

what are the different requirements that

will be needed

at the same time to appreciate and

explain the importance of dqm or total

quality management and appreciate and

enumerate the benefits of qms that

brings into an organization so we

ranted you about uh business

organization now so we'll focus now on

the quality management

okay so

what is iso iso stands for

international organization for

standardization this is an independent

and non-governmental

organization we're in this is the

world's largest developer when it comes

to standardization

international standards

so this was founded on

february 23 1947 in geneva switzerland

and

there are

21 991 international standards covering

almost

all aspects of technology and business

uh part of that is manufacturing as well

here in the philippines so we have

standardization for this

which is represented by 163

countries

so

um

international organization for

standardization

is where

the goods and services

are reliable

and

safe

or having a good quality

let's say for example in the christmas

christmas lights

there should be a sticker there that it

should be bps accredited or checked by

bts or bureau of product standards

meaning to say that is safe and has a

good quality

uh fighting magnet among consumers so

the standards help businesses increase

productivity while minimizing errors and

wastes so going back to identify this

buddha means waste right so if it's not

effective or the quality is not good it

shouldn't be

in the market and it should not be

bought by the

consumers now safeguards consumers

ensuring that certificate products

confirm

to the minimum standards set

internationally so from the word itself

it's international standardization

or organization for standardization so

iso derived from a greek word isos

meaning equal

standard means

it should be the same right standards to

standardize so whatever the country

whatever the language the short term of

our

name or the name of

it is always

ice so that came from the eye sauce or

the iso

official

okay

so

this is the logo of international

organization for standardization and

the

products

that

was being accredited by them

okay so it's a training meridian iso

careertech therapies incorporated uh has

its iso certification for training

okay so

the service that we have we are

accredited or certified

uh the iso standardization

so what is

iso9001 it means quality management

systems

or q a so it gives the requirement for

what the organization must do to manage

processes with the quality of its

products and services like what i have

mentioned

iso 9009 we're talking about the uh

certification code here okay

so

helps ensure the customers get

consistent good quality products and

services so needing to say there should

be a good quality and it should be

reliable uh when it comes to the

um

products and services so standard that

sets out the requirements for a quality

management system and it helps the

organization to be more efficient and

improve

customer satisfaction

so

going back to the japanese school tour

that we had

earlier

safety is the number one priority

if you are buying

products

that

is not having a good quality okay so

hindi should be beginning

there will be no satisfaction

so in iso 9001

if the

quality of the products and services is

being certified with iso 9001 of course

that means it's reliable and safe

so quality management system of the

application of management practices to

meet and satisfy the customer's

requirements and stakeholders so we have

here the word pdca

plan do check

so whenever you plan

we plan everything we schedule

everything we identify what are the

problems to identify what are the

objectives okay and

after that

we do the execution or we do

or the execution uh you

uh the things that you plan for you you

do it

okay

you check you compare the objective or

the planning to the execution are there

things that needs to be taken on actions

are there results

that needed action to be solved okay

then the next stage will be

uh the action so

upon checking or controlling then that's

the time that you do the action stage

that means to standardize

to consolidate everything and preparing

for the next stage again which is going

back to the planning

okay and but you could keep your

knowledge

okay so pdca or plan you check

next

when we say

iso9001 it's a certification like what

i've said

okay so examples of this is the abc

corporation given the iso certification

of 9009 that means

certified shop

for having a good quality of products or

services that you know offer in a

company nato now when it comes to

automotive sector and we gain a

certificate

now iso is

iatf

69 foreign or international automotive

fast forwards

okay now what are the purpose of

qms this is to have a vision of the

employees for my vision of employees

we set the standards for the employees

these are the things that you must do

you follow this one so on and so forth

at the same time also especially during

the operation or the process build

motivation within the company why

because we have policies

the killerness has its policy

that everyone must follow set goals for

employees help find the resistance to

change within the organization

and help direct the corporate culture so

since this is internationally

uh there will be policies there will be

a

process

that you have to follow based on

management team

okay

now what are the qms requirements and

the

main and key elements so

documentary

because

next resource management you need to

have a training for your employees you

need to have the equipment of course the

facility itself

next the product realization this is

where

um

there will be uh

all this the quality planning

and uh

what to do with the products that we

have

and of course what will be the process

for the products that we will be giving

our customers next is measurement

analysis and improvement so is there any

um

improvement that we must do is there any

feedback coming from the clients or

customers that we have to

uh focus on

the higher quality method is not good

for the consumers

texas management responsibility so

if we will be having a certification of

iso meaning to say there should be a

specific team doing it for the company

to be

certified

okay so the customers requirements with

the qms requirements that we have of

course there will be a success with a

customer satisfaction

now

what is tqm or total quality management

the method which management employees

can become involved in continuous

improvement of the production of goods

and services so meaning to say

dqm is the group that what i am talking

about

for them to control or to check or this

is the theme wherein they can control or

check the standardization or the quality

that the company is having so tqm

actually

is a department we have tqm and ems

group of company and it's very um

helpful

for

each business unit that we have in ems

group so because this is where

uh there will be an increase in the

business and reducing

losses to joy's full practices guessing

you're having a problem with this one

you're not following the standards

now okay so meron tayong checking

what are the principles of tqm if you

will notice it's kind of the same with

the principles or the requirements of

uh

qms of course you need to have your

management commitment

the employees the training continuous

improvement the excellent team the

recognition how will be the measurement

the continuous improvement how to

maintain or improve the standards

customer focus of course and

fact-based decision making so

do not be confused okay

iso

is

international

organization for standardization qms

is the one

that

uh puedema began a certification say

some company and eqm is the department

we're in they will be the one who will

ensure

that

uh quality management is being delivered

throughout the company

so benefits of having a pqm is

competitive position elevate

productivity

of course there will be feedback

uh

for the pqms

what will be the feedback uh from

the clients the consumers

uh within the employees

uh the the department involved

in the improvement eliminates effects

really significantly reduces waste

reduces quality costs of course in a

company you're aiming

to reduce costs

with a higher profit improves management

communication raises profits customer

focus will be always there customer

loyalty because we keep our

products and services good

and reduces design

so to sum this up

okay so quality management system is the

practices to satisfy customers and

stakeholders a company needs to set

certify its qms in order to be aligned

in the iso certification

so there are two certifications please

take note we have iso 9001 which is the

qms

or the quality management system and for

automotive sector we have iatf16949

and i saw

meets

international organization for

standardization and

i is always composed of 163 countries

including here philippines

so it represents the philippines and iso

that is

bps or bureau of fanduk standards bureau

of product standards okay so the

examples

example practices the companies

must apply is document control

training calibration international

internal audit and incoming inspections

like what i said earlier so the tqm will

always be in

checking or controlling of course the

standard decision and tqm also is the

one who is

safekeeping the documents

of the standardization or the company

when it comes to

certifying

quality management system