Temoignage QuickMS

Summary

The transcript discusses the importance of client and user accompaniment through a practical example involving Excel. It emphasizes the goal of helping clients and users utilize tools efficiently in their daily activities, thereby improving customer experience and reducing support queries. The speaker highlights the need for a reactive approach to address various topics and the evolution of the tool based on user feedback. The use of a content management system (Cana) is introduced to guide users, provide valuable insights, and facilitate continuous improvement of the platform. The script also touches on the challenges of user adoption and the strategies employed to ensure a smooth and informative user journey, including personalized features for different client needs.

Takeaways

• 📈 The primary goal is to improve the client and user experience by providing a solution that simplifies the use of tools in everyday tasks.
• 🚀 The secondary benefit of the solution is the reduction in customer and user support inquiries, leading to decreased workload for the support team.
• 🤖 The importance of being extremely reactive and adaptable to accompany users on various topics is emphasized for the success of the tool.
• 📝 The tool evolves as a startup, requiring agility and continuous improvement based on user feedback and experience.
• 🌐 The tool is available in multiple languages, adding value by ensuring guidance and information is accessible in the user's preferred language.
• 🛠️ The tool offers functionalities like 360-degree surveys, manager surveys, and automatic campaign launches, facilitating HR tasks and improving efficiency.
• 📊 The use of publications and guidance within the application helps users navigate and understand the tool, reducing the learning curve and potential errors.
• 🔄 Regular updates to the platform every two months ensure that the tool remains relevant and adapts to the changing needs and regulations.
• 🎯 Personalization is possible for clients with specific needs, such as customizing the organizational chart structure based on their internal requirements.
• 🔍 The tool collects feedback through publications to understand user perception and identify areas for improvement or additional features.
• 🐞 Immediate handling of bugs and issues, either through direct resolution or communication to the user, ensures a smooth user experience and increased trust in the platform.

Q & A

What is the main goal of the solution presented in the script?

The main goal of the solution is to help clients and users utilize tools effectively in their daily tasks, thereby improving the customer experience and reducing the need for customer and user support.

How does the speaker illustrate the concept of an ideal tool for users?

The speaker uses the example of Excel, where users may not need to utilize all its functions but rather a simple, easy-to-use tool that can be implemented quickly and effectively.

What is the secondary positive effect of improving user experience?

The secondary positive effect is the reduction in the workload for support teams, as users are better equipped to handle their tasks without needing constant assistance.

What is the importance of addressing the adoption issue in the context of digital tools?