Roleplay Teller: Setoran Tunai

Laboratorium Administrasi Keuangan Dan Perbankan

5 Nov 202002:23

Summary

TLDRThe script depicts a customer service interaction at a bank. A customer, referred to as 'ibu' or 'mbak', is assisted with a cash deposit transaction. The teller confirms the customer's queue number, account details, and deposit amount in Indonesian Rupiah. After verifying the information, the transaction is processed, and the customer is informed about a promotional offer for a lifetime credit card with waived annual fees. The customer is provided with a brochure for future reference and thanks the teller for the service.

Takeaways

🕒 The transaction takes place in the morning at 10 AM.
👩‍💼 Customer service is being provided by a female attendant.
💼 The customer is referred to as 'Ibu', which is an Indonesian term of respect for an elder or married woman.
📝 The customer is making a cash deposit transaction.
🏦 The customer's bank account number is 7030 7285 8100.
💵 The amount to be deposited is Rp500,000 (Indonesian Rupiah).
🔍 The attendant checks the customer's identification and account details before proceeding.
🗂️ The transaction is processed, and the deposit is credited to the customer's account.
🎉 The bank is offering a 'clip for life' promotion where using their credit card grants a lifetime annual fee waiver.
📢 The customer is provided with a brochure and encouraged to contact the call center if interested in the promotion.
🙏 The attendant thanks the customer for coming in early in the morning.

Q & A

What is the customer's queue number mentioned in the script?
-The customer's queue number is 009.
What service is the customer seeking at the beginning of the conversation?
-The customer is seeking assistance for a cash deposit.
What is the name of the person the customer is speaking with?
-The name of the person the customer is speaking with is not explicitly mentioned in the script.
What is the customer's account number for the deposit?
-The customer's account number for the deposit is 7030 7285 8100.
How much does the customer want to deposit?
-The customer wants to deposit Rp500,000.
Does the customer have to wait for the transaction to be processed?
-Yes, the customer is asked to wait for a moment while the transaction is being processed.
What is the outcome of the transaction after processing?
-The transaction is credited to the customer's account with a nominal amount of Rp500,000.
What promotion is being offered by the bank?
-The bank is offering a 'clip for life' promotion where customers get a lifetime free annual fee if they use the bank's credit card.
Is the customer interested in the credit card promotion?
-The customer does not express immediate interest but is given a brochure to consider the offer later.
How can the customer contact the bank's call center if they are interested in the promotion?
-The customer can contact the call center by calling the number provided on the brochure.
What is the customer's response to the offer and the service provided?
-The customer thanks the service provider for their help and does not express any further interest or questions at the end of the conversation.

Outlines

00:00

🏦 Bank Transaction and Promotion

The script describes a customer interaction at a bank. The customer, referred to as 'Ibu' (a polite term for 'Madam' in Indonesian), is at the bank to make a cash deposit. The bank employee checks the customer's account details and proceeds with the transaction. The customer's account number is 7030 7285 8100, and she wishes to withdraw 500,000 Rupiah. The employee confirms the transaction and offers the customer a promotional deal for a lifetime free annual fee on a credit card. The customer is hesitant but agrees to take a brochure for future consideration. The interaction ends with the customer thanking the employee for the service.

Mindmap

Keywords

💡Nomor Antrian

In the context of the video, 'Nomor Antrian' refers to the queue number assigned to customers at a service counter, such as a bank or government office. It is a system used to manage and organize customer service in a fair and orderly manner. In the script, the customer is asked for their queue number, indicating that they are in a service environment where transactions are processed in the order of arrival.

💡Setor Tunai

'Setor Tunai' translates to 'cash deposit' in English. It is a financial transaction where a customer deposits money into their account at a bank or similar institution. In the script, the customer expresses their intention to make a cash deposit, which is a common service provided by banks and is part of the daily operations depicted in the video.

💡Nomor Rekening

This term refers to a 'bank account number', which is a unique identifier for a customer's account at a financial institution. It is crucial for processing transactions such as deposits, withdrawals, and transfers. In the video script, the customer is asked to confirm their account number for the transaction, ensuring that the deposit is made to the correct account.

💡Jumlah Penarikan

This phrase translates to 'amount of withdrawal'. It refers to the sum of money that a customer wishes to withdraw from their account. In the video, the customer is asked to confirm the amount they wish to withdraw, which is a standard part of the transaction process to prevent errors and ensure accuracy.

💡Transaksi

The term 'transaksi' means 'transaction' in English. It is a broad term that encompasses any business or financial dealings, such as deposits, withdrawals, or transfers. In the script, the customer is informed that their transaction will be processed, highlighting the procedural aspect of financial services.

💡Kartu Kredit

A 'kartu kredit' is a 'credit card', a payment card issued by financial institutions that allows cardholders to borrow funds and pay them back over time. In the video, a promotion for a credit card is mentioned, indicating that the service provider is also offering credit services as part of their financial products.

💡Biaya Tahunan

This term translates to 'annual fee', which is a charge that some financial institutions require customers to pay for maintaining an account or using certain services, like a credit card. The script mentions a promotion that waives the annual fee, which is a common marketing strategy to attract new customers.

💡Promo

Short for 'promotion', 'promo' refers to a marketing strategy used by companies to attract customers by offering discounts, free services, or other incentives. In the video, a 'promo' is mentioned as part of a marketing campaign to encourage customers to use the bank's credit card services.

💡Brosur

A 'brosur' is a 'brochure', a small booklet that provides information about a product or service. In the script, the customer is offered a brochure about the bank's credit card promotion, which is a common way to disseminate detailed information about offers and services.

💡Call Center

A 'call center' is a central office where customer service representatives handle incoming and outgoing calls for various purposes, such as sales, support, or information. In the video, the customer is directed to contact the call center for more information about the credit card promotion, demonstrating how call centers serve as a point of contact for customer inquiries.

💡Gedombak

In the context of the video, 'gedombak' is a colloquial term that might refer to a surge or rush of customers. It is used to describe a situation where there is a sudden increase in customer traffic, which could be a challenge for service providers to manage efficiently.

Highlights

Nomor antrian 009 diserahkan ke kantor

Permintaan bantuan pada pagi hari

Penggunaan layanan setor tunai

Konfirmasi identitas pelanggan dengan nama

Pemindahan antrian dan permintaan nomor antrian

Persetujuan untuk melakukan setoran tunai

Pemeriksaan detail rekening dan identitas pelanggan

Konfirmasi nomor rekening dan jumlah setoran

Proses penerimaan uang tunai dan penghitungan

Konfirmasi jumlah uang yang diterima

Proses transaksi kredit ke rekening pelanggan

Konfirmasi transaksi dan pemberian informasi nomor rekening

Pengumuman promosi 'Clip for Life'

Penggunaan kartu kredit dan pemberian informasi promo gratis biaya tahunan

Penawaran untuk mendaftar promosi dan pemberian brosur

Informasi kontak call center untuk informasi lebih lanjut

Terima kasih dan pengingat untuk hubungi kembali jika tertarik