RI Energy launches new website: What you need to know

Summary

Rhode Island Energy has launched a new website, making it easier for users to view bills and report outages. Users with an existing online profile must update their passwords for security. New accounts can be created with simple steps, and while online payments are available, partial payments are no longer an option. Customers who missed payments due to the website's downtime will not incur late fees.

Takeaways

• 🌐 Rhode Island Energy's new website is live, aiming to provide a more user-friendly experience.
• 🔄 Transition from National Grid to Rhode Island Energy is official, marking a change in energy service providers.
• 💻 Users are advised to update their passwords for the new system for security purposes.
• 📈 The website is designed to make bill viewing and outage reporting more accessible.
• 🚫 Partial payment is no longer an option; customers must pay the full amount online.
• 📝 Customers can still pay bills by check or through Western Union.
• 🆕 A new customer service center in Lincoln is operational, ready to handle customer inquiries.
• 📱 For those without an online account, the website offers a simple process to create one.
• 💡 President Greg Cornett assures that no late fees will be charged for bills not paid during the website downtime.
• 🏢 Rhode Island Energy is committed to providing a smoother and more efficient service with the new website.

Q & A

What is the main topic of the news report?

The main topic is the launch of the new Rhode Island Energy website and the transition from National Grid.

Who is Greg Cornett?

Greg Cornett is the President of Rhode Island Energy.

What is the purpose of the new Rhode Island Energy website?

The purpose of the new website is to make it easier for users to view their bills and report outages.

What should users do if they already have an online profile on the old system?

Users with an existing online profile need to update their password for security purposes with the new system.

How can users update their password on the new Rhode Island Energy website?

Users should head to the sign-in on the top left of the page, log in, get a verification, and then change their password.

Can users create a new online account on the new website?

Yes, users can create a new online account with a few simple steps.

What are the alternative methods for paying bills if users do not wish to use the online payment system?

Users can pay their bills by writing a check and sending it to Rhode Island Energy or through Western Union.

What change has been made regarding partial payments on the new system?

Partial payment is no longer an option on the new system, as it was a very low utilized option. However, payment plans are still available.

What assurance does Rhode Island Energy give about late fees during the transition period?

Rhode Island Energy assures that no late fees will be charged if users were unable to pay their bills over the weekend when the website was down.

Is there any concern about the security of personal information during the transition to the new system?

Yes, for security purposes, existing users are asked to update their passwords on the new system.

What is the significance of the new customer service center mentioned in the script?

The new customer service center in Lincoln is significant as it is where calls are being handled following the transition to the new Rhode Island Energy system.