Cara mengukur Kinerja Organisasi

Summary

The transcript discusses evaluating an organization's performance through a 0-10 scale, addressing internal business processes, budget absorption, customer satisfaction, and the organization's self-perception. It emphasizes the importance of understanding current positions, identifying gaps, and discussing improvements. The speaker suggests using a dashboard for clear categorization and visibility of progress, aiming for active learning and development within the organization.

Takeaways

• 📊 The speaker discusses the importance of evaluating an organization's performance and position on a scale of 0 to 10.
• 🔍 There are four main aspects to consider: internal business processes, customer perspective, financial absorption of the budget, and organizational stagnation or growth.
• 🤔 The speaker emphasizes the need for self-assessment to understand where the organization stands in terms of these aspects.
• 💼 The first aspect mentioned is the internal business processes, questioning whether they are running smoothly or if there are still issues.
• 💰 The second aspect is financial, focusing on whether the budget absorption is accurate and complete.
• 👥 The third aspect involves the customer perspective, examining public satisfaction and potential complaints.
• 📈 The fourth aspect is about the organization's self-assessment, determining if there is stagnation or active learning within the organization.
• 📉 The speaker suggests that the organization currently rates itself at 7.5 on the performance scale, indicating a gap of 2.5 that needs to be addressed.
• 🔑 The importance of discussing these aspects in every department is highlighted to identify strengths and areas for improvement.
• 📝 The speaker mentions the use of a dashboard for clear categorization and visibility of the organization's progress.
• 🚀 The goal is to close the identified gap and improve the organization's performance to reach the desired level.
• 🔄 The script suggests that organizations often revisit the same topics during briefings, indicating a need for continuous evaluation and improvement.

Q & A

What is the main topic discussed in the script?

The main topic discussed in the script is evaluating the performance and progress of an organization across different aspects such as internal business, customer perspective, and financial status.

What is the scale used to measure the organization's performance?

The scale used to measure the organization's performance is a 0-10 scale, where 0 means no progress and 10 represents full achievement.

What are the four main aspects discussed for evaluating the organization's performance?

The four main aspects discussed are internal business operations, financial absorption of the budget, customer perspective, and the organization's self-assessment of its progress.

What does the speaker suggest regarding the organization's financial status?

The speaker suggests that the organization's financial status should be assessed on whether the budget absorption is accurate and complete.

How does the speaker describe the customer perspective on the organization?

The customer perspective is described as an important aspect to measure, considering whether customers are satisfied or if there are still complaints and areas for improvement.

What is the current self-assessment score of the organization according to the speaker?

The current self-assessment score of the organization is 7.5 out of 10, indicating there is still room for improvement.

What is the gap that the organization needs to address according to the speaker?

The organization needs to address a 2.5 gap to reach the full score of 10, which requires discussion and evaluation in each department.

What does the speaker suggest for improving the organization's performance?

The speaker suggests having short discussions in each department and conducting evaluations to identify areas that are lacking and what needs to be added or improved.

What is the purpose of the dashboard mentioned in the script?

The purpose of the dashboard is to provide clear and categorized information about the organization's progress and current status, ensuring that everyone is well-informed.

What does the speaker imply about the importance of preparing for a briefing?

The speaker implies that preparing for a briefing is crucial to avoid discussing the same issues repeatedly and to ensure that the organization is focused on moving forward.

What is the speaker's view on the current state of active learning within the organization?

The speaker feels that there is a stagnation in active learning within the organization and suggests that it needs to be addressed to improve overall performance.