The SIMPLE Managerial Framework that changed my business

Summary

In this insightful video script, the speaker discusses a three-pronged framework for diagnosing and addressing issues when employees do not perform as expected. The framework includes ensuring clear communication of expectations, providing necessary training, and assessing motivation. The speaker emphasizes the importance of these elements in driving organizational growth and aligning individual actions with company goals, ultimately leading to success and efficiency in the workplace.

Takeaways

• 🗣️ Communication is Key: Ensuring employees know what is expected of them is crucial, and it should be communicated clearly, frequently, and documented.
• 👨‍🏫 Training is Essential: Employees must be trained on how to perform tasks and understand the company's desired outcomes and processes.
• 🏆 Motivation Matters: Incentives and motivation play a significant role in driving employees to accomplish tasks and meet expectations.
• 🔍 Diagnosing Underperformance: When an employee is not meeting expectations, it's important to consider whether it's due to lack of communication, training, or motivation.
• 📈 The Triangle Framework: A simple yet effective model to understand why tasks are not being completed, focusing on communication, training, and motivation.
• 🤝 Protecting Egos: When addressing underperformance, it's important to focus on the process, not the person, to maintain a positive and constructive dialogue.
• 🔄 Consistent Reinforcement: Repeated communication and reinforcement of expectations help to ensure that tasks are understood and prioritized.
• 📝 Documentation: Having expectations documented in writing and integrated into regular reporting helps to emphasize their importance.
• 💡 Understanding 'Why': Employees are more likely to perform tasks when they understand the purpose and benefits of those tasks to the company and themselves.
• 💼 Realigning Incentives: Sometimes, the issue may be with the incentive structure, and realigning compensation to motivate the desired behavior can be necessary.

Q & A

What is the main purpose of the video script?

The main purpose of the video script is to provide a framework for diagnosing and addressing situations where employees are not performing as expected, focusing on communication of expectations, training, and motivation.

What is the triangle framework mentioned in the script?

The triangle framework is a three-pronged approach to understanding why employees may not be doing what is expected of them. It includes communication of expectations, training, and motivation.

Why is it important to communicate expectations clearly to employees?

Clear communication of expectations is crucial because if employees do not know what is expected of them, they cannot fulfill those expectations. It helps in setting the right direction and ensuring everyone is on the same page.

What does the script suggest doing if an employee is not performing a task they should be?

The script suggests using the triangle framework to diagnose the issue by checking if the expectation was communicated, if the employee was trained on how to perform the task, and if they are motivated to do it.

How can the communication of expectations be reinforced according to the script?

The script suggests repeating the communication, documenting it in writing, and ideally including it in daily or weekly checklists or reports to emphasize its importance.

What role does training play in the triangle framework?

Training is essential in the framework as it ensures that employees know how to perform the tasks expected of them. It involves showing them what the task looks like and how to do it properly.

How can motivation be assessed using the triangle framework?

Motivation can be assessed by determining if the employee wants to perform the task once they know what is expected and how to do it. If they are still not performing, it could indicate a lack of motivation or misalignment with incentives.

What does the script suggest when an employee claims to be too busy to perform a task?

The script suggests looking at the claim of being too busy as a potential sign of a motivation issue. It implies that with enough motivation, such as a financial incentive, the task would likely be completed.

Why is it important to understand the 'why' behind tasks for employees according to the script?

Understanding the 'why' behind tasks is important because it provides purpose and context for the work, making employees more likely to engage in the task and perform it to the best of their ability.

What is the significance of tying tasks back to personal benefits for employees as mentioned in the script?

Tying tasks back to personal benefits helps to increase an employee's motivation by showing them how performing the task can directly benefit them, such as improving their sales performance or job satisfaction.

How can the triangle framework be used to improve communication with underperforming employees?

The triangle framework can be used to have a structured conversation with underperforming employees by asking if they were aware of the expectation, if they know how to perform the task, and if they are motivated to do it, which helps in pinpointing the exact issue.