Compare AWS Support Plans

Summary

This tutorial delves into AWS's five support plans, ranging from Basic to Enterprise, highlighting their features, response times, and pricing structures. The Basic plan offers limited email support, while the Developer plan provides additional features, including programmatic case management. Business and Enterprise plans offer extensive 24/7 support, including designated technical account managers and architectural guidance. Key distinctions include response times for various issues and access to managed services. Understanding these plans is crucial for effective AWS usage and exam preparation, making it essential for users to memorize these details.

Takeaways

• 😀 There are five AWS support plans: Basic, Developer, Business, Enterprise On-Ramp, and Enterprise, each offering different levels of service and features.
• 📧 The Basic plan provides only email support for billing and account questions, with no architectural guidance.
• 👤 The Developer plan allows one contact with unlimited cases and offers general architectural guidance.
• 📞 The Business plan includes 24/7 phone, email, and chat support, with unlimited contacts and programmatic case management access.
• ⏱️ Response times for production issues vary by plan, with Enterprise offering the fastest response of 15 minutes for critical system failures.
• 👨‍💼 Enterprise On-Ramp includes a pool of technical account managers, while the Enterprise plan provides a dedicated technical account manager.
• 🔍 Architectural guidance in the Business, Enterprise On-Ramp, and Enterprise plans is specific to the user's use cases and applications.
• 💰 Pricing for the plans ranges from free for the Basic plan to a minimum of $155,000 per month for the Enterprise plan.
• 🛠️ Managed services are available for an additional fee in the Business, Enterprise On-Ramp, and Enterprise plans.
• 📊 It's important to memorize the features, pricing, and response times of each plan to prepare for exam questions related to support options.

Q & A

What are the five support plans available in ads, and how do they differ?

The five support plans are Basic, Developer, Business, Enterprise On-Ramp, and Enterprise. They differ in cost, features, support response times, and the level of architectural guidance provided.

What type of support does the Basic Plan offer?

The Basic Plan offers free email support limited to billing and account questions, with no architectural guidance.

What is the minimum cost of the Developer Plan, and what support does it provide?

The Developer Plan has a minimum cost of $29 per month and provides email support with one contact and unlimited cases.

How does the Business Plan enhance support compared to the Developer Plan?

The Business Plan includes 24/7 phone, email, and chat support, unlimited contacts and cases, and faster response times for issues.

What is the response time for a production system that is down in the Enterprise Plan?

In the Enterprise Plan, the response time for a production system that is down is 15 minutes.

What distinguishes the Enterprise Plan from the Enterprise On-Ramp?

The Enterprise Plan includes a designated technical account manager who actively monitors your environment, while the Enterprise On-Ramp provides access to a pool of technical account managers without guaranteed continuity.

What is AWS Managed Services (AMS), and which plans offer access to it?

AWS Managed Services (AMS) allows customers to augment their existing team with additional resources. Access to AMS is available in the Business Plan and higher, for an additional fee.

What trusted advisor checks are available in the Basic Plan?

The Basic Plan includes access to two core trusted advisor checks.

How can the pricing for the Developer and Business Plans vary?

The Developer Plan's pricing is at least $29 per month or 10% of monthly usage, while the Business Plan has a minimum cost of $100 per month.

What architectural guidance is provided in the Developer Plan compared to other plans?

The Developer Plan offers general architectural guidance, whereas the Business, Enterprise On-Ramp, and Enterprise Plans provide specific guidance contextual to the user's applications.