SuperApp Layanan Kota Jogja - Jogja Smart Service 2023

Summary

The video discusses the evolution of the Yogyakarta Smart Service (JSS), a comprehensive public service application aimed at enhancing citizen engagement through technology. As Yogyakarta embraces digital transformation, the JSS platform integrates over 200 services across multiple platforms, facilitating online interactions for residents. The initiative, supported by continuous user training and feedback mechanisms, emphasizes efficiency, accessibility, and innovation. Key features include real-time chat support and a QR code login system. Overall, JSS represents Yogyakarta's commitment to building a more livable, tech-savvy city while streamlining public service delivery.

Takeaways

• 🌆 Yogyakarta is growing as a cultural city and adapting to technological advancements.
• 📊 Data consumption in Yogyakarta has increased by 1.5 times the national average, indicating readiness for public electronic services.
• 👥 71% of Yogyakarta's population supports the implementation of electronic public services.
• 💻 The Yogyakarta city government is working to provide optimal public services through technology.
• 📱 The Jogja Smart Service (JSS) app serves both the public and employees, enabling self-service transactions.
• 📈 As of April 2023, JSS offers over 200 integrated services and has 220,479 user accounts.
• 🔄 Increased online service requests signify the successful digitalization of services in JSS.
• 📉 The digitalization has led to a decrease in budget for stationery supplies, showing efficiency gains.
• 🛠️ JSS has undergone multiple updates, improving its service offerings and user experience.
• 🤖 The latest version of JSS (version 4.0) includes a 24-hour operational chatbot for user assistance.

Q & A

What is Jogja Smart Service (JSS)?

Jogja Smart Service (JSS) is a super application designed to provide public services and facilitate transactions for citizens and employees in Yogyakarta. It integrates various online services into a single platform.

How many services were available on JSS as of April 2023?

As of April 2023, JSS provided over 200 integrated services.

What platforms can JSS be accessed from?

JSS can be accessed through three platforms: a website, Android, and iOS applications.

What was the percentage of Yogyakarta residents ready to support electronic public services?

71% of Yogyakarta residents were ready to support the implementation of electronic public services.

What impact has the digitalization of services in JSS had on offline service requests?

The digitalization of services has resulted in a decrease in offline service requests and an increase in online service requests.

What notable feature was introduced in JSS version 4.0?

JSS version 4.0 introduced several features, including QR Code scanning for login, live chat for helpdesk support, and improved account registration processes.

How many users had registered on JSS by April 2023?

By April 2023, the number of registered users on JSS reached 220,479 accounts.

What is the role of the TDI team established by the Communication and Information Office?

The TDI (Tim Diseminasi Informasi) team conducts socialization and training on the use of JSS services to ensure community awareness and engagement.

What changes were made to JSS over its various versions?

JSS has evolved through several versions, starting with 28 services in version 1, expanding to 224 services in version 4, with improvements in user accessibility and service features.

How does the JSS help with public administration and employee management?

JSS simplifies public administration and employee management by allowing for easy online reporting, attendance tracking, and communication between staff and management through various integrated services.