DTZ / Telc B1 Briefe schreiben | Beschwerde | A2 B1 | Learn German | Deutsch lernen

Summary

This video script is a tutorial on crafting a complaint letter in German for the DTZ examination. It emphasizes the importance of brevity and clarity, suggesting 70-80 words and a grammatical level between A2 and B1. The script advises using complex sentences with conjunctions like 'wenn' or 'obwohl' and avoiding starting every sentence with 'ich'. It also covers indirect questioning and correct salutations for formal and informal letters. The tutorial provides a step-by-step guide to writing a complaint letter with four key points: reason for writing, problem description, warranty claim, and contact information. It concludes with tips for writing a complaint email to a landlord about heating issues.

Takeaways

• 📝 Write a complaint letter in German with a length of around 70-80 words, ensuring it's neither too short nor too long.
• 🔗 Demonstrate A2 to B1 German grammar proficiency by including 2-3 subordinate clauses using conjunctions like 'wenn', 'weil', 'obwohl', etc.
• 🚫 Avoid starting every sentence with the subject pronoun 'ich'; vary the sentence structure.
• 🤔 When writing questions in the letter, use indirect forms to enhance style and include subordinate clauses.
• 💌 Remember to use the correct salutation depending on the formality of the letter, such as 'Sehr geehrte Damen und Herren' for formal letters.
• 📆 Include the date in the upper right corner for a formal letter, but omit it for emails as it's automatically provided.
• 📱 For a DTZ complaint letter, address four key points: reason for writing, what's broken, guarantee, and contact information.
• 📞 Provide indirect questions and contact details on how the recipient can be reached, enhancing the letter's clarity.
• 🔧 Use specific vocabulary related to the issue, like 'Handwerker' for a repairman, to show a deeper understanding.
• ✍️ Practice writing complaint letters as they frequently appear in German language exams.

Q & A

What is the main topic of the video script?

The main topic of the video script is learning how to write a proper complaint letter in German for the DTZ (Deutsche Telekom Zentrum) examination.

What is the recommended word count for a complaint letter according to the script?

The script recommends a word count of around 70 to 80 words for a complaint letter.

What level of German grammar should be demonstrated in the letter?

The letter should demonstrate a grasp of A2 and B1 level German grammar.

How many subordinate clauses should ideally be included in a well-structured complaint letter?

A well-structured complaint letter should include about two to three subordinate clauses.

Why is it advised to avoid starting every sentence with 'ich' in the letter?

Starting every sentence with 'ich' is considered unattractive and repetitive. It is advised to vary the sentence structure by starting sentences with different elements.

What is the significance of indirect questions in the complaint letter?

Indirect questions are considered more polite and stylistically better in a complaint letter. They also allow for the inclusion of subordinate clauses.

What are the standard points that should be included in a DTZ complaint letter?

The standard points include the reason for writing, what is broken, guarantee, and how to reach the recipient.

What is the appropriate salutation for a formal letter in German?

For a formal letter in German, the appropriate salutation is 'Sehr geehrte Damen und Herren'.

Why is it important not to forget the date in a traditional letter but not in an email according to the script?

In traditional letters, the date is important and should be placed at the top right after the city. However, in emails, the date is automatically included, so it should not be written.

How should the greeting at the end of the letter differ between formal and informal letters?

In a formal letter, one should use 'Mit freundlichen Grüßen' followed by the signature. In an informal letter, it should be personalized such as 'Lieber Peter' or 'Liebe Anna' followed by 'Liebe Grüße'.

What is an example scenario provided in the script for writing a complaint letter?

An example scenario is writing a complaint letter to Media Markt about a Samsung S10 phone purchased three months ago that is now broken.

How should the recipient's address be formatted in a formal complaint letter?

The recipient's address should be formatted as 'Sehr geehrte Damen und Herren,' followed by a comma and a space, then the date.