Sample Order Taking | Customer Support Philippines

Magellan BPO
27 Feb 201201:56

Summary

TLDRIn this transcript, a customer named Bobby Randall Thomas contacts Martha's Flowers to order a dozen long-stemmed red roses. After providing his personal information, including his phone number, email, and shipping address in Beaumont, Texas, the florist confirms the order for $40. The flowers are set to be delivered within 24 hours. Despite a slight surprise at the wait time, Randall is satisfied with the service. The call concludes politely, with the florist thanking Randall for his order.

Takeaways

  • 😊 Customer calls Martha's Flowers to place an order.
  • 📝 The customer's name is Bobby Randall Thomas.
  • 📞 Customer provides a phone number: 409-866-5088.
  • 📧 Email address provided: [email protected].
  • 🏠 Shipping address: Gladys Avenue, Beaumont, Texas, 75606.
  • 🌹 Customer orders one dozen long-stemmed red roses.
  • 💰 Total order amount is $40.
  • ⏳ Delivery will occur within 24 hours.
  • 🚚 Customer expected immediate delivery but accepts the 24-hour timeframe.
  • 🙏 The call concludes with the customer thanking the florist and ending the conversation.

Q & A

  • Who is the customer in the conversation?

    -The customer is Bobby Randall Thomas.

  • What is the purpose of the call?

    -The customer is calling to order flowers, specifically long-stemmed red roses.

  • What is the customer’s phone number?

    -The phone number provided is 409-866-5088.

  • What is the customer’s email address?

    -The customer’s email address is [email protected].

  • What is the customer’s shipping address?

    -The shipping address is Gladys Avenue, Beaumont, Texas, ZIP code 75606.

  • How many roses does the customer order?

    -The customer orders one dozen long-stemmed red roses.

  • What is the total amount of the order?

    -The total amount for the order is $40.

  • When will the flowers be delivered?

    -The flowers will be delivered within 24 hours.

  • Does the customer express concern about the delivery time?

    -Yes, the customer mentions wanting the roses delivered right away but agrees to wait the 24-hour period.

  • What does the florist thank the customer for at the end of the call?

    -The florist thanks the customer for calling Martha’s Florist and wishes them a nice day.

Outlines

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Mindmap

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Keywords

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Highlights

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Transcripts

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相关标签
Flower DeliveryCustomer ServiceOrder ProcessingRed RosesFloristFast ShippingTexasBeaumontGiftsOnline Orders
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