Percakapan Telepon Perusahaan (Komunikasi Bisnis)

Summary

In this interaction, a customer from PT Mura Jaya contacts Surraringga Company's admin department to order 50 computer units. The order is noted down, and details such as the shipment address at Jalan Setia Hatta, Medan, and the requested delivery date of October 21st are confirmed. The payment details will follow, and both parties agree to wait for further confirmation. The interaction highlights the smooth communication and collaboration between the customer and the ordering department.

Takeaways

• 😀 The customer, Tiara from PT Mura Jaya, is inquiring about ordering products from the Surraringga company.
• 😀 The customer wants to order 50 computer units from the company.
• 😀 The order is to be processed through the Surraringga product ordering department.
• 😀 The shipping address for the order is Jalan Setia Hatta Number 56, Medan.
• 😀 Tiara requests that the shipment be made on October 21st.
• 😀 The ordering department confirms the shipment date and processes the order details.
• 😀 The customer will send payment details separately after confirming the order.
• 😀 The admin department initially directs the customer to the ordering department for further assistance.
• 😀 The entire communication is polite and professional, maintaining clear and concise dialogue.
• 😀 Tiara from PT Mura Jaya will follow up with the payment information after the order is confirmed.

Q & A

What company is being referred to in the transcript?

The company being referred to is the Surraringga company.

Who is the customer placing the order in the transcript?

The customer placing the order is Tiara from PT Mura Jaya.

What product does the customer want to order?

The customer wants to order 50 computer units produced by the Surraringga company.

Where is the order being shipped to?

The order is being shipped to the office at Jalan Setia Hatta Number 56, Medan.

What is the requested shipping date for the order?

The requested shipping date is October 21st.

What will the customer send along with the order?

The customer will send the payment details along with the order.

Who does the customer first contact in the company?

The customer first contacts the Surraringga company’s admin department.

How does the admin department handle the call from the customer?

The admin department transfers the call to the ordering department to handle the customer's request.

What information does the admin department need to confirm the order?

The admin department needs to confirm the product order, the shipping address, and the payment details.

How does the ordering department respond to the customer’s order request?

The ordering department confirms the order for 50 computer units and notes the shipping date as October 21st.