Behind the Scenes at OxBlue

Summary

Oxley Technology's construction camera system offers a dual benefit: monitoring construction sites while providing secure access to stakeholders. The company emphasizes personalized service, ensuring each client's unique needs are met through systematic project management. Oxley's commitment to client satisfaction is evident in their proactive monitoring and support, aiming to exceed expectations. Their technology allows global project oversight from a single platform, fostering a company culture centered on client service over finance.

Takeaways

• 💼 Oxley technology is a valuable tool for managing development projects with limited resources, offering time and cost savings in the long run.
• 🔄 The Ox Blue system serves dual purposes: monitoring construction and providing secure access to external stakeholders who need to view the site remotely.
• 👍 The speaker expresses satisfaction with the Ox Blue system, highlighting its simplicity, portability, and effective communication capabilities.
• 📸 The initial focus is on helping clients understand the value of purchasing a camera, emphasizing that it's just the beginning of the service provided.
• 🛠️ A systematic approach is taken for each new project to identify challenges and opportunities that can enhance the customer experience beyond expectations.
• 🤝 Personalizing service is crucial, with a commitment to understanding each client's unique needs and how they will utilize the technology.
• 🔧 Coordination and smooth installation are key, ensuring that the cameras capture the desired views and meet customer expectations.
• 👀 A dedicated team monitors the cameras throughout the project, ensuring optimal performance and proactive issue resolution.
• 🌐 The company's internal hub allows for global oversight of developments, showcasing the company's commitment to a unified and accessible platform.
• 💡 The speaker emphasizes the company's focus on client service over finance, with a culture that prioritizes client satisfaction and experience.
• 🏆 The company is proud of its engineering and refinement over the past decade, with the ultimate goal of meeting and exceeding customer demands.

Q & A

What is Oxley Technology and how does it save time and money?

Oxley Technology is a system that enables construction monitoring and communication with external parties who need access to the site but cannot be physically present due to dangers. It saves time and money by providing a simple and portable solution for managing and monitoring construction projects.

How does Oxley Technology serve dual purposes for the company?

Oxley Technology allows the company to monitor construction while simultaneously communicating with an outside world that needs access to the site but cannot be physically present, thus serving two purposes effectively.

What are the key features of Oxley Technology that the speaker appreciates?

The speaker appreciates the simplicity, portability, and the ability to communicate with end clients effectively using Oxley Technology.

How does the company approach setting up a new camera for a client?

The company approaches setting up a new camera by working on due diligence to ensure the right view is captured and the client's expectations are met, taking a systematic approach to discover challenges or opportunities.

What is the company's philosophy when discussing construction cameras with clients?

The company's philosophy is to ensure clients feel they got more out of the experience than expected by personalizing the service to the client and the project, avoiding a 'cookie cutter' approach.

What is the process like after the installation of Oxley Technology?

After installation, the company has a team monitoring the cameras throughout the project to ensure connections work properly, image quality meets standards, and any issues are proactively dealt with.

How does the company ensure they are providing value to their clients?

The company ensures they are providing value by monitoring every camera online, having technology in place to alert them to any offline cameras, and being proactive in addressing any issues before the client is even aware.

What sets Oxley Technology apart according to the speaker?

Oxley Technology stands out because it allows the company to see developments globally from one platform, and it is facilitated by a company that truly prioritizes client service.

How does the company incorporate client experience into their decision-making process?

The company makes decisions and implements processes with the consideration of how it will affect the client and whether it will deliver value, as if the client is sitting in the room.

What is the company's primary goal according to the speaker?

The company's primary goal is to provide excellent client service, with a focus on how the client perceives their experience and personal use of the technology, rather than being driven by finance.

How long has the company been using Oxley Technology and what is their future plan?

The company has been using Oxley Technology for eight years and plans to continue using it for many years to come.

Outlines

00:00

🛠️ Oxley Technology: Streamlining Construction Management

The speaker emphasizes the efficiency and cost-effectiveness of Oxley technology in managing construction projects with limited resources. Ox Blue serves a dual purpose by allowing real-time monitoring of construction sites and facilitating communication with external parties who need access to the site but can't be physically present due to safety concerns. The speaker highlights the simplicity and portability of the system, which has been a reliable solution for many years. The company's approach to each project is systematic, aiming to identify challenges and opportunities to enhance the customer experience beyond their expectations. Personalized service is a key aspect, with a focus on understanding the client's specific needs and setting up the technology accordingly. The company also ensures proactive monitoring and maintenance throughout the project to guarantee optimal performance and client satisfaction.

Keywords

💡Oxley Technology

Oxley Technology appears to be a company or product that offers solutions for construction site monitoring and communication. It is mentioned as a time and cost-saving tool that provides the dual functionality of monitoring construction and allowing external communication with stakeholders who cannot physically access the site. The technology is described as simple, portable, and effective in enhancing client service and project management.

💡Construction Camera

The construction camera is a key component of the Oxley Technology system, used for monitoring construction sites. It is highlighted as a tool that not only captures the progress of construction but also serves as a means of communication with clients and other stakeholders. The script emphasizes the importance of setting up the camera correctly to ensure it captures the desired views and meets client expectations.

💡Due Diligence

Due diligence in this context refers to the thorough process of setting up and configuring the construction camera system to meet specific project requirements. It involves understanding the client's needs, ensuring the camera's view aligns with their expectations, and addressing any potential challenges. The script mentions that due diligence is approached systematically to uncover opportunities for value addition beyond the basic camera functionality.

💡Personalized Service

Personalized service is a central theme in the script, emphasizing the importance of tailoring the technology and service to the unique needs of each client. It is about understanding how clients will use the technology and setting it up accordingly to ensure a positive experience. The script illustrates this with the example of the company's commitment to providing a service that exceeds client expectations.

💡Client Experience

Client experience is a recurring concept in the script, highlighting the company's focus on ensuring that clients not only receive the expected service but also feel that they have gained more value than anticipated. This is achieved through personalized service, proactive problem-solving, and a commitment to client satisfaction that is ingrained in the company's culture.

💡Proactive Monitoring

Proactive monitoring refers to the company's approach to overseeing the construction camera system throughout the project. It involves constant surveillance to ensure the system is functioning properly, image quality meets standards, and any issues are addressed before they become problems. The script mentions technology that alerts the team to any camera going offline, demonstrating a proactive stance.

💡Internal Hub

The internal hub is a platform within the company that aggregates live feeds from construction cameras globally. It allows all employees to have a real-time view of ongoing projects, fostering a connected and informed workforce. The script describes this as a differentiating factor for Oxley Technology, enhancing the company's ability to manage and communicate project progress.

💡Customer-Centric Approach

A customer-centric approach is a business philosophy emphasized in the script, where every decision and process is made with the customer's best interest in mind. This approach is reflected in the company's commitment to client service, ensuring that every interaction and service delivery is focused on adding value to the client's experience.

💡Systematic Approach

A systematic approach is mentioned in the context of how the company tackles new projects. It involves a structured and methodical process to identify challenges and opportunities, ensuring that the construction camera system is set up and utilized in a way that maximizes its potential for value creation.

💡Client Perception

Client perception is a critical aspect of the service provided by the company, as it relates to how clients feel about their experience with the technology and the company. The script highlights the company's pride in ensuring that clients perceive their experience positively, using it as a measure of success beyond just financial gains.

💡Engineering and Refining

Engineering and refining refer to the ongoing process of improving and perfecting the company's technology and services. The script mentions that the company has been working on enhancing its offerings for over a decade, with the ultimate goal of meeting and exceeding customer demands, as evidenced by the successful implementation of projects.

Highlights

Oxley technology is a time and cost-saving solution for managing development with restricted resources.

Ox Blue serves dual purposes, providing success and a win for the company.

The system allows monitoring construction and communication with the outside world that cannot access the site due to dangers.

Ox Blue's simplicity and portability are praised for facilitating communication with end clients.

The company approaches each new project systematically to discover challenges and opportunities.

Personalizing service to each client and project is a key focus.

Ox Blue is committed to providing a personalized experience that exceeds client expectations.

Coordinating installation and ensuring smooth setup is a part of Ox Blue's service.

A team monitors the cameras throughout the project to ensure quality and proactively address any issues.

Technology alerts the team to any offline cameras, often before the client is aware.

Ox Blue's platform allows viewing developments globally from one hub, enhancing internal visibility.

The company culture prioritizes client service over finance, aiming to deliver value to clients.

Ox Blue's commitment to client service is a core part of the company's culture.

The company takes pride in how clients perceive their experience with Ox Blue.

Ox Blue has been used for eight years and will continue to be used for many more.

The company has been engineering and refining its services for over 10 years.

Customer satisfaction, as evidenced by repeat projects, is the greatest satisfaction for Ox Blue.

Transcripts

if you're really keen on managing

development and you're restricted on

resources the Oxley technology will save

you time will save you money

long-term ox blue gave us an opportunity

to serve two purposes which is a success

and a win for us we're able to watch and

monitor our construction and

simultaneously communicate with an

outside world that wants access to the

site but because the dangers they can't

have access to the site just aux Blu

system we've been happy with it for the

many many years that I've used it the

simplicity of it and the portability of

the product and they that it provides

and me communicating to our end clients

is great when a client first comes to us

and they're thinking about getting a

camera the really thing about purchasing

the camera and that's just the first

part of what we do when they buy that

camera then we get into working on the

due diligence of how that thing's gonna

get set up are we gonna get the right

view is it gonna capture what they're

expecting we approach every new project

systematically so that we can discover

challenges or opportunities to provide

value that the customer may not readily

think a construction camera can provide

for them and whenever we speak to

clients we want them to leave the

experience feeling like they got more

out of it than they expected and what

that means is really personalizing the

service to that client and that project

and you know exactly what they're gonna

need it's very important to me not to

have a cookie cutter answer for

everybody it's important for me to find

out exactly how they're gonna use our

technologies exactly how they're gonna

be setting them up all the details of

personalized service that are gonna have

a tremendous impact on their experience

with Ock's glue we get into the actual

coordinating the installation with them

and making sure things go smoothly there

and then once it's set up and running

and it's getting the view they need

we've got a team people that's

monitoring it throughout the project to

make sure the connections are working as

they should the image quality is a

standards and if anything happens

throughout that project they're

proactively dealing with it and taking

care of it

we monitor every camera that's online we

have technology in place that will alert

us to any camera that may be offline so

if it's something as simple as maybe the

site lost power chances are we'll be

calling you before you're even aware

that the cameras offline whenever we

started looking at I exclude he saw the

advantages of being able to see our

developments throughout the globe from

one platform and now it's posted on our

hub our internal hub everyone in the

company can see what's going on in every

part of the world and having that one

company that facilitates that is what I

believe sets ox blew apart people to be

able to log in and see earth move

because of the blasting rock being

hauled out every single day and the

magnitude of what that excavation site

did and project was all about wasn't

great help when we found the docks blue

one of the things we wanted to do

differently was to really sincerely make

part of the customer experience and have

the customer in mind with everything we

did and so every time there's a meeting

here a decision made a new process

implemented it's done with the

consideration of as if the clients

sitting there in the room and how is

this gonna affect the client is this

gonna deliver value to the client our

company is not driven by finance and I

know that may sound cliche but really

our goal is did we service our clients

today what I'm most proud of about ox

blue is the company's real and honest

commitment to client service worked at a

lot of companies for that would count

their client service is something that's

core to their culture but then when you

actually come to find out what's part of

their culture is the bottom line and

with ox blue we really care about how

the client perceives their experience

exactly how they personally are going to

use it

and most companies won't do that it

makes me really proud to work for a

company who does we've been using on

exploited for eight years we're gonna

continue using an exploit for many years

to come

we've been engineering and refining what

we do for more than 10 years and we're

proud of the work we've done but what

gives us the greatest satisfaction is

when a customer demands have an awesome

weekend loans project and that's proof

to us we're doing things right

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