Don't Buy: Nespresso Vertuo Next - My Experience and What Actually Worked

Summary

The video script details a consumer's disappointing experience with the Nespresso Virtuo Next coffee machine. Despite its sleek design and app connectivity, the machine quickly exhibited issues such as water leakage, loud operation, under-brewing, and complete failure to brew. Multiple replacements from the Virtuo Next line and the Virtuo Deluxe Flathead model were plagued with similar problems, including a persistent plastic taste in the coffee. The consumer advises viewers to avoid the Virtuo Next and consider other Nespresso models, specifically praising Breville's build quality. The video concludes with a call to action for viewers to share their experiences and engage with the content.

Takeaways

• 😕 The Nespresso Virtuo Next was purchased to replace a reliance on Starbucks but ended up being a source of frustration.
• 🤔 Nespresso offers a confusing range of coffee machines, with the Virtuo Next being part of the updated line that can make double espressos and coffees.
• 🚫 The Virtuo Next had multiple issues, including leaking, loud brewing, brewing half the expected amount, and eventually not brewing at all.
• 🔍 Despite the machine's sleek design and connectivity, it started malfunctioning after only a week of use.
• ❌ The machine's self-dispensing feature was highlighted as a negative, as it would discard the pod without brewing the coffee.
• 🔍 The user found numerous reports online of the same issues with the Virtuo Next lineup, indicating a widespread problem.
• 🆓 Nespresso support offered a replacement machine, acknowledging the known issues with the Virtuo Next lineup.
• 🆕 The Virtuo Deluxe Flathead was suggested as an upgrade, with Nespresso offering to cover the difference, highlighting the acknowledged flaws in the Virtuo Next.
• 😖 Even after multiple replacements, the user continued to experience issues, including a persistent plastic taste in the coffee.
• 👍 The user finally had success with a different model, the round head machine, which had higher ratings and fewer reported issues.
• ⚠️ The video serves as a cautionary tale, advising viewers to consider other Nespresso models and manufacturers, such as Breville, to avoid similar problems.

Q & A

What is the main issue the user has with the Nespresso Virtuo Next?

The main issue is that the machine started leaking water, became louder during brewing, brewed less coffee than expected, and eventually stopped brewing coffee altogether, displaying an error code indicating the pod wasn't recognized.

How many different machines are there in the Nespresso Vertuo lineup?

There are six different machines in the Nespresso Vertuo lineup.

What is the user's experience with the Nespresso app?

The script does not specifically mention the user's experience with the Nespresso app, but it does imply that the machine had connectivity to the app.

Why did the user choose the Vertuo Next Premium over other models?

The user chose the Vertuo Next Premium for its flexibility in brewing different types of coffee, the appealing design of the pods, and the promise of a premium experience with an accompanying milk frother.

What was the user's first impression of the Vertuo Next after one week of use?

The user's first impression was negative after one week of use because the machine started to malfunction, leaking water and brewing less coffee than expected.

What was the user's reaction when the machine stopped brewing coffee completely?

The user was frustrated and disappointed, as indicated by their decision to research online and contact customer support for a replacement.

What was the customer support's initial response to the user's complaints?

The customer support offered a replacement machine, acknowledging the user's issues and attempting to resolve the problem.

Why did the user consider upgrading to the Vertuo Deluxe Flathead?

The user considered upgrading because the Nespresso team indicated that the Vertuo Next lineup had known problems and that the Deluxe Flathead would provide a better experience.

What was the issue with the second machine the user received?

The second machine had a strong plastic smell and taste, which persisted even after multiple cleanings.

What was the final outcome after the user went through multiple replacement machines?

After several replacements and issues, the user finally received a Vertuo Round Head machine that worked without the previous problems.

What advice does the user give to others considering the purchase of a Nespresso Vertuo Next?

The user advises others to skip the Vertuo Next and consider the Vertuo Round Head machine, which has higher ratings and is less likely to have the same flaws.