TELEPHONE COURTESY TAKING AND LEAVING A MESSAGE
Summary
TLDRThis video script from 'Refdi Real English for Daily' focuses on learning English for telephone communication, specifically leaving and receiving messages. It includes a conversation example, emphasizing pronunciation and common phrases. The dialogue illustrates how to greet, ask for a person, and respond to unavailable situations. It also covers how to ask for a message to be taken and how to convey information like cancellations or delays. The script is designed to help learners practice and improve their English for real-life phone interactions.
Takeaways
- 📞 The script is a tutorial for making phone calls in English, focusing on leaving and receiving messages.
- 👋 It emphasizes the importance of greetings and self-introduction at the beginning of a phone call.
- 🗣️ The script provides a conversation example where a caller asks to speak with the director and leaves a message when the director is unavailable.
- 📝 It highlights the need to pay attention to pronunciation, especially for commonly mispronounced words.
- 💡 The tutorial suggests practicing phone conversation scripts to improve English communication skills.
- 🔖 It introduces phrases for asking if a caller can leave a message, such as 'Could you take a message?' or 'Would you like to leave a message?'
- 🗣️ The script offers expressions for responding to a request to leave a message, like 'Of course, please go ahead' or 'I'll tell him you called'.
- 📞 It teaches how to offer to take a message on behalf of someone, using phrases like 'Would you like to leave a message?'
- 📞 The tutorial also covers how to convey messages that include instructions or updates, such as 'Please tell him the meeting is canceled'.
- 🔗 It provides a structured approach to practicing phone conversations, including role-playing scenarios with different situations.
Q & A
What is the main topic of the video script?
-The main topic of the video script is learning English phrases and expressions related to making and receiving phone calls, specifically about leaving and taking messages.
What is the purpose of the example conversation provided in the script?
-The purpose of the example conversation is to demonstrate how to use English in a phone call to ask for someone, leave a message, and handle different scenarios like the person being unavailable.
What are some key phrases for leaving a message in English as mentioned in the script?
-Some key phrases for leaving a message in English include 'Could you take a message?', 'Please leave a message', 'I'd like to leave a message', and 'Please tell him/her...'.
How does the script suggest handling a situation where the person you are calling is in a meeting?
-The script suggests that if the person you are calling is in a meeting, you can ask the operator or receptionist to take a message and convey it to the person once they are available.
What is the importance of pronunciation when making phone calls in English as highlighted in the script?
-The script emphasizes the importance of pronunciation to ensure clear communication and to avoid misunderstandings, especially when leaving or taking messages over the phone.
What are some common phrases to ask for someone's phone number in the context of the script?
-Some common phrases to ask for someone's phone number include 'May I have your phone number, please?' and 'Could you please tell me your phone number?'.
How should one respond when asked to take a message for someone who is unavailable?
-When asked to take a message for someone who is unavailable, one should respond with phrases like 'Of course, I'll take a message' or 'Sure, please go ahead and leave a message'.
What is the polite way to end a phone conversation as demonstrated in the script?
-The polite way to end a phone conversation demonstrated in the script is by saying 'Thank you for your call', 'Have a nice day', or 'Goodbye'.
What are some expressions to inform someone about a cancellation or delay as mentioned in the script?
-Some expressions to inform someone about a cancellation or delay include 'I'm afraid the meeting is cancelled', 'Please tell him the meeting has been rescheduled', or 'Inform him that the flight is delayed for three hours'.
How does the script guide learners to practice English for phone calls?
-The script guides learners to practice English for phone calls by providing example dialogues, highlighting key phrases, and suggesting scenarios for learners to role-play and practice.
What is the significance of role-playing in learning English for phone calls as per the script?
-Role-playing is significant in learning English for phone calls as it allows learners to practice using the language in a controlled environment, helping them to become more comfortable and confident in real-life situations.
Outlines
📞 Learning English for Telecommunication
This paragraph introduces a lesson on English communication specifically for making phone calls, particularly focusing on leaving or receiving messages. It emphasizes the importance of practicing conversation examples and paying attention to pronunciation. The script includes a conversational example where a caller wishes to speak with a director but is informed that the director is in a meeting. The caller then leaves a message to be contacted back. The paragraph also highlights common phrases and pronunciation tips, such as not pronouncing 'the' in certain contexts, and provides examples of how to ask to leave a message and how to respond to such requests.
🗣️ Offering to Take a Message in English
The second paragraph delves into the process of offering to take a message on the phone. It provides examples of how to ask if the caller would like to leave a message and how to respond affirmatively. The script includes phrases like 'Could you take a message?' and 'Yes, please tell him...'. It also covers how to convey that the call will be returned, using expressions like 'I will call back later'. Additionally, the paragraph discusses how to leave messages that contain instructions or information, such as informing about a meeting cancellation or a flight delay.
📝 Practicing Message-Taking Scenarios
The final paragraph presents a practice scenario where an operator named Raisyo Yo Takono from PT Gono Dueite speaks with a caller named Muka Tanah Putih from PT Tumbar Miri Jahe. The operator greets the caller, introduces themselves, and asks for the purpose of the call. The caller wishes to speak with the director but is informed that the director is out of town. The operator then asks the caller to leave a message, which is to call back. The caller provides their phone number, and the conversation concludes with the operator noting the message and ending the call politely.
Mindmap
Keywords
💡Telecommunication
💡Operator
💡Message
💡Receptionist
💡Meeting
💡Call Back
💡Direct Line
💡Paging
💡Extension
💡Hold
💡Protocol
Highlights
Introduction to learning about telephone communication, specifically leaving and receiving messages.
Emphasis on the importance of pronunciation in telephone conversations.
Example conversation provided to illustrate telephone etiquette.
Explanation of how to ask for a person on the phone and the appropriate responses.
Guidance on how to leave a message when the person called is unavailable.
Useful phrases for telephone communication, such as 'Could you take a message?'
Mistakes to avoid in pronunciation, like not pronouncing 'l' in 'God'.
Expressions for confirming the receipt of a message and offering to relay it.
How to offer to take a message on behalf of someone else.
Phrases for responding to a request to leave a message.
Instructions on how to ask for a phone number when taking a message.
The correct way to end a phone conversation politely.
Analysis of a conversation to understand the flow and key points.
Common phrases to use when you need to convey that a meeting is canceled.
Practical exercise for leaving a message involving a fictional scenario with specific details.
Role-play exercise to practice creating a phone conversation with a given situation.
Tips for structuring a phone conversation when the caller is asked to leave a message.
Conclusion and expression of gratitude for learning together.
Transcripts
Hai Oke kalau kita belajar bareng lagi
bersama refdi Real English for daily
inspection kalau kiranya materi yang
berguna bisa dilike subscribe dan share
Ok guys hari ini kita akan belajar
tentang telepon for JC khususnya tentang
theking and living message atau
mengambil atau Meninggalkan pesan di
telepon baik kita akan coba pelajari
dulu satu contoh percakapan di telepon
silakan dipelajari dan diulang-ulang
penting juga untuk memperhatikan
pengucapan pengucapannya
Hai hello never go turun travel Laudya
speaking
Hai Hello Goodbye speak to the director
please
Hai Hoi schooling please
Hai it's Andrea of Mayer office
Hai Jazz Second and operate the dark
tourism meeting with client now
A7X message please
Hai of course would like to tell him
hai kuch hem dedemit ingin hambar Resto
Today is cancel alright atau Herbert
you can please tell him to come back for
scheduling Oke awas him to call me back
karena hampir penumbra please
Hai it's zeroid zero zero nine eight
seven 15432 one Juli Nokia themes Andrea
algp message
Hai thank you very much for your health
health Day bye YouTube bye bye
Hai baik kita coba analisa percakapan
tadi disini dimulai dengan salam dan
menyebutkan nama perusahaan Hello never
go tour n travel kemudian nama
receptionist atau operator Claudia
speaking kemudian penelpon menyampaikan
maksudnya menelepon Days episode
Direction bisa bicara dengan direktur
kalau tadi aku nelpon belum
memperkenalkan diri di sini bisa kita
tanyakan wae schooling please Siapa yang
menelepon kemudian penelpon akan
menyebutkan nama ya kemudian kita
sebutkan kondisinya misalnya am afraid
the director is the meeting with client
now sepertinya Pak direktur lagi ada
meeting dengan klien sekarang kemudian
mungkin penelpon minta Meninggalkan
pesan kutek message bisa catat pesan
saya ya kemudian kita bisa tanyakan
operator atau resepsionis bisa tanyakan
waktu like to tell him apa yang
disampaikan kemudian kita sampaikan
pesannya
Oh ya dan seterusnya dan seterusnya
kalau perlu minta nomor telepon bisa
kena have your phone number please
Sebutkan nomor telepon Kalau sudah
dicatat sampaikan
Hai kemudian ucapkan terima kasih dan
tutup percakapan dengan sopan
Hai baik ada beberapa kosakata yang
perlu kita perhatikan juga karena
biasanya akan ada sedikit masalah cara
pengucapan misalnya cut
my God l-nya nggak usah dibaca God
ndek Meyer
Hai Meyer
I am afraid i'm afraid message
a message
the
the
di cancel
Hai cancel
Hai Riska juling
Hai Riska juling
Hai baik ada beberapa ungkapan yang
perlu kita pelajari dalam teleportasi
ini yang pertama sebagai penelpon
mungkin kita perlu bertanya Apakah kita
bisa menitip pesan kita bisa gunakan
ucapkan seperti berikut cuteki message
kyutech message
Hai godain message
my god ilife message atau kita bisa
gunakan Mei Mei Li De message
hai kuch Hai could
Hai Jeju tell him I could
Hai Kemudian untuk merespon
Ayo kita bisa menyampaikan seperti ini
of course Please go ahead
t-shirt white with lamp
Hai Chase momen Alfan ePaper depan
Hai the second
t-shirt I'll tell him you chord
Hai Oke selanjutnya kita akan pelajari
Bagaimana cara menawarkan agar penelpon
menitip pesan
Ayo kita bisa sampaikan seperti ini
karena It Takes a message atau good itek
message
Hai tahu kita bisa gunakan UC like to
leave a message
Indonesia kemudian kalau sebagai
penelpon Kita bisa mulai menyampaikan
menyampaikan respon kita untuk menitip
pesan misalnya kita bisa sampaikan Yes
please tell him Yes please tell him
blablabla kita sampaikan apa pesan kita
atau kita bisa disampaikan begini now
Thanks alkohol baik leader
Hai alkohol blackletter Nanti saya
telepon lagi
Ya udah selanjutnya kalau kita mau
menitip pesan yang berupa perintah kita
bisa sampaikan dengan ungkapan seperti
ini khusyu tell him to come back with
Hai kecut tell him to call me back jadi
setelah to comeback dan sebagian akan
berhenti tergantung pesan kita wujud
tell him to pick me up
Hai freestyle Lim tussen De parco
Hai baik selanjutnya ini cara kita
menitip pesan untuk memberitahu sesuatu
kita bisa sampaikan khusyuk yang hem
dedemit cancel
Hai kecut yang him that the meetings
Cancel Death di sini kita gunakan untuk
formal tapi dalam percakapan sehari-hari
tidak menggunakan Dead juga enggak pa-pa
jadi kejut tell him the meetings Cancel
atau kita gunakan wushu tell him the the
Swedish delete for three hours wushu
tell him the flight delayed for three
hours Please tell him The Tribez on May
Get Rich freestyle him The Three Byson
Hai Oke sekarang kita akan coba latihan
seperti ini ada soal antara a sebagai
operator namanya diantemi Wong dari PT
Caca Marica hehe yang nelpon namanya Mr
pala pusing dari PT tumbar Miri jahe
suasananya seperti ini yang pertama
Ucapkan salam perkenalkan diri kemudian
kita tanya si penelepon kemudian
penelpon akan menjawab salam
memperkenalkan diri kemudian meminta
berbicara dengan Muke gile direkturnya
ini ya kemudian operator akan
menyampaikan kondisinya bahwa muter
Mister Muke gile sedang rapat kemudian
minta penelepon untuk Meninggalkan pesan
ya meninggal penelpon Meninggalkan pesan
bahwa nanti sore akan telepon lagi 4.30
kemudian sampaikan Kalau pesan sudah
dicatat dan akan bisa sampaikan Oke
kemudian ditutup
ya udah
ah ah soal seperti itu kira-kira
jawabannya sebentuk percakapannya
seperti ini Good morning PT Caca Marica
hehe with me diantemi wong Mein hui
speaking Good morning my name is Mr pala
pusing of PT tumbar Miri jahe know speak
too Mister Muke gile weltmeister Muke
gile in the meeting right now but to
leave message search kristal ytformp3
Oke efek your message
Hai thank you bye bye bye
Hai cewek Oke selanjutnya kita coba
latihan Mandiri ini ada kita akan
membuat satu percakapan telepon dengan
kondisi seperti ini ada dua orang
operator dan penelpon operatornya
namanya raiso yo takono dari PT gono
duite sedangkan colour top nelpon
namanya muka tanah putih perusahaannya
aku lali Incorporation OK kita mulai
dengan operator mengucapkan salam
memperkenalkan diri Sebutkan nama
Purnama perusahaan juga kemudian
penelpon menjawab salam kemudian
menelpon mama menyatakan mau minta
bicara dengan direktur operator
menanyakan nama penelpon kemudian
dijawab kemudian operator menyampaikan
bahwa direktur sedang keluar kota
kemudian operator minta penelepon untuk
Meninggalkan pesan kemudian penelpon
Meninggalkan pesan yaitu minta diri
untuk menelpon kembali operator minta
nomor telepon dari penelepon dari muka
rata Kemudian disebutkan nomor
teleponnya setelah itu ditutup
Hai baik itu yang bisa kita pelajari
pada hari ini mudah-mudahan ada
manfaatnya Thank you for learning with
me the way
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