Soft Skills | Problem Solving | Skills training | TutorialsPoint
Summary
TLDREste video ofrece una visión detallada sobre las habilidades de resolución de problemas, destacando la importancia de abordar desafíos tanto personales como profesionales de manera efectiva. Se define un problema como una situación que requiere una solución específica y se exploran estrategias y pasos para abordarlos, incluyendo la identificación de soluciones y evaluación de su eficacia. Además, se destaca el papel de los cerebros izquierdo y derecho en el proceso de solución de problemas, promoviendo un enfoque balanceado que combina lógica y emoción para lograr resultados óptimos.
Takeaways
- 🤔 Los problemas son una parte integral de nuestra vida y pueden ser tanto personales como profesionales.
- 💡 La solución de problemas requiere de un enfoque sistemático y creativo para encontrar soluciones sin juzgar inmediatamente las opciones posibles.
- 🌟 Los problemas pueden ser vistos como oportunidades para el crecimiento mental y espiritual, en lugar de solo como desafíos negativos.
- 🧠 Problem solving es una función compleja de nuestro pensamiento que involucra la modulación y el control de habilidades más rutinarias y fundamentales.
- 🛠 Para resolver problemas efectivamente, se necesitan habilidades como el juicio, el análisis, la toma de decisiones y la planificación.
- 🚧 Los obstáculos para resolver problemas incluyen no reconocer el problema, tomar decisiones apresuradas y no considerar todas las consecuencias posibles.
- 📋 La definición de un problema implica recoger información relevante, aclarar contextos pasados, identificar restricciones y subproblemas, y analizar la gravedad y las causas del problema.
- 🔍 Para encontrar alternativas, se recomienda hablar con otras personas, pensar creativamente, cambiar el entorno, hacer preguntas abiertas y reconsiderar soluciones previamente descartadas.
- 📊 Evaluar las ventajas y desventajas de cada alternativa es crucial para determinar la mejor solución al problema.
- 🧠 La resolución de problemas es más efectiva cuando se utiliza la lógica y el análisis del cerebro izquierdo para definir el problema y la intuición y la sensibilidad del cerebro derecho para liberarse del problema.
Q & A
¿Qué habilidades son necesarias para resolver problemas de manera efectiva según el video?
-Según el video, las habilidades necesarias para resolver problemas incluyen el poder de juicio, habilidades analíticas, toma de decisiones y planificación estratégica.
¿Cuál es la definición global de un problema según el guion del video?
-En el video, un problema se define como una situación que presenta incertidumbre, perplejidad o dificultad, y requiere una solución específica.
¿Por qué es importante aceptar los problemas para resolverlos de manera efectiva?
-Aceptar los problemas es crucial porque permite una comprensión más clara de la situación, ayuda a evitar la negación y a tomar responsabilidad por encontrar soluciones.
¿Cuáles son algunas de las barreras comunes que pueden impedir la resolución de problemas?
-Las barreras comunes mencionadas en el video incluyen la falta de reconocimiento del problema, concebir el problema de manera muy limitada, tomar decisiones apresuradas y no considerar todas las consecuencias o la viabilidad de la solución.
¿Qué estrategias se sugieren para motivarse y comprometerse antes de resolver un problema?
-Las estrategias sugeridas incluyen listar los beneficios, formalizar la aceptación del problema, crear un escenario peor, identificar lo que te retuvo y reflexionar sobre por qué no te enfrentaste al problema.
¿Cuáles son los pasos clave para resolver un problema según el video?
-Los pasos clave son: definir el problema, identificar alternativas, analizar las ventajas y desventajas de cada alternativa, determinar la solución y evaluar el rendimiento de la solución.
¿Cómo puede la historia de un problema ayudarnos a resolverlo?
-La historia del problema, como su duración y seriedad, puede proporcionar contexto y entender las causas y efectos, lo que es útil para definir y abordar el problema de manera efectiva.
¿Qué papel juegan el lóbulo izquierdo y el derecho del cerebro en la resolución de problemas?
-El lóbulo izquierdo se enfoca en el análisis lógico y la organización, mientras que el derecho se enfoca en la intuición y la sensibilidad emocional. La resolución de problemas efectiva requiere un equilibrio entre ambos.
¿Qué dice Albert Einstein sobre la resolución de problemas y por qué es importante?
-Albert Einstein menciona que no es por ser muy inteligente, sino por quedarse con los problemas un poco más tiempo. Esto subraya la importancia de dedicar tiempo a comprender profundamente los problemas antes de intentar resolverlos.
¿Cómo puede cambiar el lugar ayudar a encontrar soluciones alternativas a un problema?
-Cambiar de lugar puede ayudar a generar nuevas ideas y perspectivas, lo que puede conducir a soluciones alternativas que no se hubieran considerado en un entorno habitual.
Outlines
🧠 Habilidades de Resolución de Problemas
Este primer párrafo introduce el tema de las habilidades de resolución de problemas, destacando que los problemas son una parte inevitable de la vida y pueden ser personales o profesionales. Se enfatiza la importancia de abordar los problemas de manera eficiente y efectiva para desarrollarse como seres humanos maduros y confiados. Se menciona que el módulo cubrirá la definición de un problema, las habilidades para resolverlo, los obstáculos que pueden surgir, los pasos y estrategias para abordarlos, así como el papel del cerebro en el proceso de resolución de problemas.
🚧 Barreras para la Resolución de Problemas
En este segundo párrafo, se exploran las barreras que pueden impedir la resolución de problemas, como la falta de reconocimiento del problema, la concepción limitada del problema, la prisa en tomar decisiones, la falta de consideración de las consecuencias y la no consideración de la factibilidad de las soluciones. Además, se hace un llamado a la importancia de pasar tiempo con los problemas para resolverlos de manera efectiva, citando a Albert Einstein sobre la importancia de permanecer con los problemas para encontrar soluciones.
🛠 Pasos para Resolver Problemas
Este tercer párrafo detalla los pasos clave para resolver problemas, comenzando con definir el problema, que implica recopilar información, aclarar problemas pasados y definir las restricciones y subproblemas. Se sugiere reflexionar sobre la historia, gravedad y causas del problema. Luego, se aborda la identificación de alternativas, hablando con otras personas, pensar en soluciones creativas y cambiar el entorno para fomentar nuevas ideas. Se enfatiza la importancia de considerar diferentes puntos de vista y volver a visitar alternativas previamente descartadas.
🧐 Análisis y Evaluación de Alternativas
El cuarto y último párrafo se centra en el análisis y la evaluación de las alternativas una vez identificadas. Se sugiere considerar las ventajas y desventajas de cada alternativa, evaluar y comparar soluciones, combinar alternativas si es necesario y visualizar cada solución antes de actuar. Finalmente, se discute la importancia de evaluar la eficacia de la solución implementada y hacer ajustes según sea necesario. Además, se menciona la función del cerebro izquierdo y derecho en el proceso de resolución de problemas, con el cerebro izquierdo encargado del análisis y el cerebro derecho de la intuición y la visión general.
Mindmap
Keywords
💡Problema
💡Soluciones posibles
💡Habilidades para resolver problemas
💡Barreras para la resolución de problemas
💡Pasos para resolver problemas
💡Cerebro izquierdo y derecho
💡Toma de decisiones
💡Estrategias de resolución de problemas
💡Aceptación del problema
💡Análisis del problema
Highlights
Problems are an inevitable part of life, both personal and professional.
Problem-solving is crucial for developing confidence and maturity.
Problems should be approached without judgment to explore a range of solutions.
Problems can be catalysts for personal growth, mentally and spiritually.
Problem-solving is a complex intellectual function requiring various skills.
Judgment, analytical skills, and decision-making are key to effective problem-solving.
Barriers to problem-solving include failure to recognize the problem and hasty decision-making.
Albert Einstein emphasized the importance of spending time with problems for better solutions.
Accepting the problem is the first step in the problem-solving process.
Listing benefits and formalizing acceptance can motivate problem-solving.
Creating a worst-case scenario can help narrow down the problem-solving approach.
Identifying what holds you back is essential before engaging in problem-solving.
Defining the problem involves collecting information, clarifying background issues, and identifying constraints.
Analyzing the problem's history, seriousness, causes, effects, and symptoms is crucial.
Exploring alternatives involves brainstorming, consulting others, and being open to different views.
Evaluating alternatives involves considering the advantages and disadvantages of each option.
The solution should be evaluated for effectiveness and any necessary adjustments made post-implementation.
The left brain is analytical and logical, while the right brain is intuitive and emotional.
Effective problem-solving combines the analytical approach of the left brain with the emotional release of the right brain.
Transcripts
hello friends welcome to this video on
tutorials point today we will talk about
problem-solving skills
well problems are a part of our life all
of us face problems at some point or the
other in our life these problems can be
personal problems at home with your
parents with your siblings etc or it can
also be professional problems which you
might face with your co-workers your
team members or your managers and bosses
problems will always be there but we
need to understand how to solve these
problems in the most efficient and
effective manner so that it leads us to
be confident and mature human beings
let's discuss what is on the agenda
today well we will discuss on what is
the problem we will define what
problem-solving is all about skills to
use for problem-solving certain barriers
which might come in the way of
problem-solving steps for
problem-solving strategies and certain
analytics which will we'll discuss to
solve the problems and the role of brain
in solving problems well we have a lot
in store for us today on this module on
problem solving so let's get started
immediately well if we have to define
what exactly is a problem in a global
way certain phrases or certain sentences
which you might have used yourself or
hurt somebody else use it certain things
like everything is going wrong for me
nothing is right everything is going
wrong for me he or she will never change
you might say this to yourself there is
absolutely no hope in this particular
situation and I seem to have the world
on my shoulders how many times friends
have you used such phrases yourself well
in a global sense a problem is all of
these sentences when we use a problem if
we have to define it means a systematic
approach to defining the problem some
questions or situation that present
uncertainty perplexity or difficulty and
creating a vast number of possible
solutions without actually judging these
solutions in simple terms a problem is a
doubt a difficult situation
which requires a particular solution and
today friends in this module we will
discuss certain strategies and certain
steps how we can help to solve this
problem in a better manner certain facts
about problem solving well mr. peck has
very nicely mentioned in his this
statement problems call forth our
courage and our wisdom in fact they
create our courage and wisdom it is only
because of these problems that we grow
mentally and spiritually friends we
would not have problems in our life
nothing would be working out for us we
would remain the way we are we would
always never really think of growing in
a spiritual mature mental manner so it
becomes very important to understand
that problems are not always negative
don't think of them in a negative manner
they can be very positive terms in fact
we need to use these problems in a
positive manner if you really want to
grow into successful human beings so
what exactly is problem-solving certain
facts and certain things that we need to
discuss with regards to problem-solving
problem-solving forms a part of our
thinking so it's always going to be
there it's a part of our thinking
consider to be the most complex of all
intellectual functions requires
modulation and control of more routine
and fundamental skills now when we talk
about problems you will talk about how
to use different skill sets and how to
use different knowledge ease to ensure
that we are able to solve problems
better a problem does not know how to
proceed from a given state to a desired
state problems will never solve by
themselves in fact it is upon the person
on whom this problem is there to take
that problem from a particular place to
another place so taking them from point
A to point B depends on the person on
whom the problem is there it is a part
of a larger problem process that
includes problem finding as well as
problem shaping so problem solving is
only a small part of the entire gamut of
entire space of problems well we will
now discuss certain skill sets which are
required or which are rather used for
problem solving you
to be able to make judgments if it is
something that you want to do
meaning if you want to solve your
problems better you need to be able to
decide and judge what is right and what
is wrong in a given situation so your
power of judgment needs to be really
strong you need to have great analytical
skills it's something which you need to
do for yourself if you want to solve
problems better you need to be good at
analyzing the situation thinking about
the situation forming strategies around
the situation etc you need to be able to
decide better so decision-making part
needs to be really strong in terms of
how to take certain decisions with
regards to problem-solving now these
decisions need to be taken by yourself
in consultation of course with a lot of
other people also collecting the
information and planning so all this
becomes a part and parcel of the skill
set which is used to solve our problems
we need to plan better we need to
strategize better and we need to collect
all the information if you have certain
skill sets which we have just mentioned
that is what is needed to solve problems
better well friends if barriers are not
there nothing is a smooth cakewalk in
this world
so wherever problems will be their
barriers or obstacles will also be there
so let's understand what these barriers
to problem solving are failure to
recognize the problem a person might
live in a complete delusion that there
is no problem well you need to firstly
accept the fact that there is a problem
so failure to recognize a problem is the
number one barrier to problem-solving
conceiving that the problem is very
narrow so we need to be thinking in a
very more flexible way and adaptable way
and not think in a narrow mind so we
need to have an open mind with regards
to problem-solving making a hasty choice
and this is something which all of us do
in our day to day life we really are in
a quick way of finding the most
immediate solution that we can without
really pondering over the solution so we
make hasty decisions and later on we
might regret these
so making a hasty decision is also one
of the barriers failure to recognize or
consider all the consequences we might
not really be aware of what are the
consequences which can happen if we
solve this problem and failure to
consider the feasibility of the
situation or the solution we might not
consider or give too much of a tidge on
consequences or rather on feasibility of
the solution we might make a decision in
haste and that can go against us so
friends these are certain barriers which
can come in the way in your
problem-solving process now
problem-solving is a vast subject and
today we are going to actually make you
understand step by step procedure to
solve problems and mr. Albert Einstein
has said it very beautifully in his
particular statement it's not that I am
so smart it's just that I stay with the
problems a little longer
so in fact friends if you want to solve
your problems better you need to spend a
lot of time with these problems of yours
don't be in a haste to get over them try
and understand and spend as much time as
you can with your problems it will only
help you to solve these problems in a
better manner the most important part of
any problem-solving is accepting the
problem and today we will talk about
certain strategies which can actually
help you find motivation and commitment
to prepare you before you even enter
into this problem solving procedure or
process the first and the foremost is
you need to list out the benefits now
when you think about problems you might
wonder what can be the benefits but
trust me friends while you are talking
about problems there might be certain
benefits which are hidden which you
might not even realize so you need to
list out all of these benefits before
you actually get into the
problem-solving process you need to
formalize your acceptance so accept that
you need to walk around this particular
you know problem and you need to also
understand that problems need to be
accepted you need to accept the
responsibility for your life so be
proactive take initiative accept that
this problem is there in
life and you need to solve it in the
best possible manner create a worst case
scenario think about it
what can be the worst possible thing
which can happen if you don't solve this
problem or if you do solve this problem
thinking about the worst case scenario
can actually help you really narrow down
on your problem-solving process and the
last not the least identify what's
really holding you back why aren't you
jumping into the problem why are you
holding yourself back is there any fear
is there any phobia are you doubting
yourself
so ask all these questions before you
actually get into the problem-solving
process so friends this is how you
accept the problem by pondering over all
of these questions which we have just
mentioned getting into the steps of
problem solving well there are certain
steps for problem solving the first and
foremost being we need to understand
what is a problem what are certain
alternatives are certain other things
regarding that problem the advantages
and disadvantages of each of this
alternative that we have identified for
ourselves what is the solution and last
but not the least how well is the
solution really working and the last
step we actually come to know whether a
problem has been solved or not so let's
understand in detail each and every step
of problem solving now step one what is
exactly the problem so certain questions
friends you need to ask yourself when
you are in this particular stage of the
first step of problem solving questions
to ask is what do I know about this
particular situation you might have
landed yourself in a situation and you
need to think about what exactly is this
situation do I know about it what
results am i aiming for in this
situation you need to think about the
end goal what is it that you are looking
for if this problem is solved and how
can I define the problem now a friend's
defining the problems at times is not an
easy task you might think of a problem
in your head but when you think about it
and when you write it down the problem
doesn't really exist it's all there in
your mind so how do you really define
the problem let's understand
now certain ways of defining the problem
so first and foremost you need to
collect all the relevant information
that you need for this problem-solving
process so collect information from
wherever you can try and get everything
together which will help you define the
problem clarify any background issues
there might have been certain things in
the past which might have happened so
you need to collect all the background
information like issues also what are
the constraints certain do's don'ts with
regards to that problem you need to
define that are the needs sub problems
now there might be a very big problem
and under that there might be sub
problems which you might have missed out
so what I'm trying to understand is
let's understand are there any sub
problems and how do you deal with those
sub problems within the larger problem
so these tips and these questions will
actually help you define the first step
which is defining the problem now you
might want to ask yourself certain
questions to analyze these problems
let's see what these questions which you
need to ask yourself history of the
problem how long has that problem
existed has it just entered into your
life or has it been there since a long
long time you need to understand the
time period of that particular module
how serious is the problem
well sometimes a problem might be a
small thing but we make a big thing out
of that in our minds so we need to
understand how serious is the problem is
it really worth giving your time and
attention to what are the causes of the
problem certain causes certain root
things which might turn up over here so
certain root causes of the problem what
are the effects of the problem
ultimately how will the problem affect
you or not affect you what are certain
symptoms of the problem well you need to
ask yourself and rather I would say
introspect on these questions with
regards to problem solving and we are
still in the first step of defining the
problem so we are getting all this
information introspecting and really
spending a lot of time at this step
which is the first step to get to know
all that we can about the problem
the step number two is what are the
alternatives now once you have defined
the problems you need to understand what
are the alternatives now how will you
get to know the alternatives you can
actually speak to other people about it
if it's a personal problem you can speak
to your family members about it your
siblings your friends and if it's a
professional related problem related to
your career related to your work you can
actually talk to your co-workers your
team members and any other person in
your organization so talking to people
really helps because it helps you to
find the best alternative to that
particular problem the second thing is
spend as much time and get as many new
ideas about solving that problem you
need to really think out of the box here
you need to innovate and think in a
creative manner try and find out
different solutions and alternatives to
that particular problem and the last
thing which you can do to find
alternatives is location should be
change so try and change the place where
you are actually changing the location
actually helps you to think of different
alternatives as well some other
alternatives that we can look at is
external benchmarking so try and have a
benchmarking that you want to define for
yourself ask probing questions questions
always help us to get the answers so you
need to ask a lot of open-ended
questions to yourself and to others
questions beginning with what how where
how etc these will in fact these will
help you to narrow down on your
particular solutions be willing to
consider views different from yours at
times friends what happened we are very
stuck to our own way of thinking and if
anybody else is giving us any solution
or alternative we are very close to
their views and opinions so I would
rather say be open to other people's
point of view because they might come up
with something which probably you might
not have looked into yourself and
revisit abandoned alternatives at times
we might have thought of an alternative
and said bye-bye to it it's time to
rethink those alternatives and get them
back and probably just think beyond what
you might have earlier seen so friends
these are step two which will help you
finding different
alternatives for your particular problem
step 3
with regards to the alternatives that
you have just mentioned or written down
find out what are the advantages and
disadvantages of each of this
alternative now try and think about the
pros and cons for each alternative
because this will help you get out the
best solution or the best alternative
which you might want to use with regards
to problem-solving step number four is
what is the solution so after you have
actually listed down the advantages
disadvantages and pros and cons of each
solution and each alternative try and
see what is the best solution
so which alternatives would you like to
pursue let's look at that evaluate and
compare the alternatives as much as you
can spend a lot of time with each
alternative and try to compare each
other
combine the alternatives at times two or
three solutions can be combined together
to give you the best solution so that
can be worked out try out each
alternative in your imagination just try
to play each and every solution in your
mind
visually think about having a discussion
in your own mind and finding the best
solution what steps can I take to act on
the alternatives chosen after you have
zero down on the best solution or the
best alternative you need to also think
about what are the steps which will help
you find solution on this particular
alternative that you have chosen step 5
and the last step for problem-solving is
how well is the solution working their
friends you will not know whether a
problem has been solved or no until and
unless you ask yourself whether the
solution has been well received well by
asking what is my evaluation asking
yourself introspecting whether the
solution has worked or not by asking
what is your feedback on that particular
problem and what adjustments are
necessary after the problem has been
solved you might have to adjust your
life a little bit with regards to that
particular problem so how well you have
accepted the problem and how well are
the adjustments that is an introspective
question you need to ask yourself
well friends now am I gonna discuss the
most effective way of problem-solving
after discussing the steps we now need
to understand how effectively we can
solve the problems when we have the left
brain and the right brain every
individual has a left and a right brain
now these brains function in a
particular manner so let's understand
what is the role and function of a left
brain visa ways what is the function and
the role of a right-side brain let's
decode left and right brain the left
brain is more thinking in terms of logic
they use analytics organization
administration math science they view a
lot of knowledge and facts so well if I
have to decode a left brain person he's
somebody who really thinks observes
analyzes strategizes on a particular
thing on the other side the right brain
is actually very very emotional very
sensitive spiritually they are very
active intuition interpersonal skills
they believe in a lot of art and music
they believe in themselves and they
always see the bigger picture now if I
have to tell you that you need to use
one side of your brain to decode any
kind of problem the left side of the
brain actually thinks about the problem
too much they analyze this strategize
and the really blow things out of
proportion on the other hand the right
side of the brain can get very you know
emotional and intuitive so the best way
to problem-solve is by analyzing the
problem from the left-hand side of your
brain and once you have decided how to
solve the problem you need to use the
right side of the brain to really let go
of that problem and really become less
emotional and sensitive about it
well that brings us to the conclusion of
this particular module on problem
solving we have discussed a lot in
detail today with regards to what our
problems how to solve problems certain
skill set required to solve the problems
and certain steps to solve problems in a
better manner also understanding the
left and right side of the brain in
helping us solve the problems well
friends we hope that you have enjoyed
listening to this particular module on
problem solving thank you very much for
listening to
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