If Cafes Ran Like Banks

Greta Lee Jackson

19 May 202001:53

Summary

TLDRIn this humorous coffee shop skit, a customer orders a soy latte and is humorously upsold to a large flat white and additional items despite their initial refusal. The customer is then mistakenly charged for a newspaper they didn't read, part of the cafe's quirky service. A mix-up with the milk order leads to a request for a refund, which the cafe denies, instead offering to compound the debt with interest. The video is a lighthearted take on the ups and downs of customer service.

Takeaways

💸 The customer ordered a soy latte for $4.50 with an additional transaction fee of $1.50.
📈 The transaction fee is associated with the cost of handling the payment.
☕ The customer was persuaded to upgrade to a large flat white, despite initially ordering a regular size.
🍪 The customer also ordered a cookie, showing a desire to control their spend.
🍌 The customer was offered banana bread, which they did not initially request.
📰 The customer was charged $3 for the Daily Telegraph, even though they did not read it, as part of the service.
🥗 The customer asked for vegetarian recommendations, but the server was unsure of the options.
🤷‍♀️ The customer received an incorrect order with regular milk instead of soy milk.
❌ The cafe refused to provide a refund for the wrong order, citing fine print policies.
💳 The customer was told they could owe the payment back with compound interest if they couldn't afford it.
🥤 The customer tried to break the milkshake, possibly in frustration with the service.

Q & A

What was the initial order placed by the customer?
-The initial order placed by the customer was a soy latte.
What additional charge was mentioned in the script?
-There was a transaction fee of one dollar and fifty cents mentioned.
What is the purpose of the transaction fee according to the script?
-The transaction fee is associated with the cost of getting the money into the till.
What was the customer's response when offered a large flat white?
-The customer initially declined a large flat white but was persuaded to get one.
Why did the customer decide to also order a cookie and banana bread?
-The customer decided to order a cookie and banana bread while trying to control their spending.
Why was the soy latte served on a plate?
-The script does not specify why the soy latte was served on a plate, but it implies a mistake by the server.
What was the charge for the Daily Telegraph, and did the customer read it?
-The charge for the Daily Telegraph was $3, but the customer did not read it, as they were reading something else the whole time.
What was the server's response when the customer asked for a vegetarian recommendation?
-The server did not know what to recommend for vegetarian options.
Why was the customer unhappy with the final order of the soy latte?
-The customer was unhappy because they had specifically asked for soy milk, but the order was incorrect.
What was the cafe's policy regarding refunds for wrong orders?
-The cafe's policy was not to offer refunds for wrong orders, as mentioned in the fine print.
What was the total cost of the customer's order, and how was it to be repaid?
-The total cost of the order was not specified, but the customer was told to repay it with compound interest.

Outlines

00:00

😅 Order Mishaps and Misunderstandings

The script describes a series of miscommunications and misunderstandings at a cafe. A customer orders a soy latte and is informed there will be a $1.50 transaction fee. The customer is then persuaded to upgrade to a large flat white, despite initially declining. They also order a cookie and banana bread. The customer is surprised when their latte is served on a plate and later charged for a newspaper they didn't read, as part of the cafe's service. The customer's order is incorrect, and they request a refund, which is denied due to the cafe's policy. The customer is then told they owe the cafe with compound interest, adding to the absurdity of the situation.

Mindmap

Keywords

💡Soy latte

A soy latte is a type of coffee drink made with espresso and steamed soy milk, which is a dairy-free alternative to traditional milk. In the context of the video, the customer orders a soy latte, indicating a preference for plant-based options. This choice is highlighted when the customer corrects the order to ensure it is made with soy milk, emphasizing the theme of dietary preferences and the importance of accurate service.

💡Transaction fee

A transaction fee is a charge imposed by a financial institution or service provider for processing a transaction. In the script, a 'one dollar 50 transaction fee' is mentioned, which could be a fee for using a credit card or another payment method. This term is relevant to the video's theme of the cost of services and the unexpected expenses that customers might encounter.

💡Flat white

A flat white is a coffee drink that originated in Australia and New Zealand, consisting of espresso and microfoam milk. The customer initially orders a 'regular flat white,' but is persuaded to get a 'large' instead, which could be a commentary on consumer culture and upselling practices in the service industry.

💡Banana bread

Banana bread is a type of bread made from mashed bananas and is often considered a sweet treat. In the script, the customer orders banana bread alongside their coffee, showcasing the variety of products offered at a café and the customer's attempt to balance their desire for a treat with their dietary choices.

💡Daily Telegraph

The Daily Telegraph is a British daily morning newspaper. In the video, a charge for 'the Daily Telegraph' is mentioned, which could be a fee for providing a newspaper as part of the café's service. This term is used to illustrate the unexpected charges that customers might face and the importance of clear communication about costs.

💡Vegetarian

Vegetarian refers to a dietary lifestyle that excludes meat, and sometimes other animal products. The customer asks for a vegetarian recommendation, which could highlight the café's offerings or lack thereof in terms of vegetarian options. This term is relevant to the video's theme of dietary choices and the café's ability to cater to different dietary needs.

💡Refund

A refund is the act of returning money paid for a purchase that is returned or exchanged. In the script, the customer requests a refund for a wrong order but is informed that the café does not offer refunds, which could be a point of contention and a reflection on customer service policies.

💡Compound interest

Compound interest is the interest on a loan or deposit calculated based on both the initial principal and the accumulated interest from previous periods. The script humorously mentions 'owing it back with compound interest,' which is a creative way to express the idea of owing a debt that grows over time. This term is used to add a layer of humor to the video's narrative about financial transactions.

💡Milkshake

A milkshake is a sweet, cold beverage made from milk, ice cream, and flavorings. The customer tries to 'break the milkshake,' which could be a metaphor for attempting to change a situation or decision. This term is used in the video to add a playful and light-hearted tone to the interaction between the customer and the café staff.

💡Fine print

Fine print refers to the small, hard-to-read text in a contract or document that contains important but often overlooked details. In the script, the café mentions 'fine print' in relation to their no-refund policy, which is a common theme in consumer culture where important information is hidden in the details. This term is used to illustrate the potential for misunderstandings and the importance of clear communication.

Highlights

450 plus a one dollar 50 transaction fee

Cost associated with getting money in the till

Ordering a regular flat white

Suggestion to upgrade to a large size

Declining the large size upgrade

Adding a cookie to the order

Mention of controlling one's spend

Ordering banana bread

Soy latte served on a plate

Charge for the Daily Telegraph

Discussion about the newspaper service

Request for vegetarian recommendations

Confession of not knowing what one is doing

Incorrect order of soy milk

Request for a refund due to wrong order

Policy on refunds for wrong orders

Fine print mention regarding policies

Offer to owe back with compound interest

Attempt to break the milkshake