BSBCRT311 and BSBXCM301Assessment introduction video

Summary

Michael from Curriculum Development introduces two compatible units, BSB CRT 311 and BSB XCM301, focusing on critical thinking and workplace communication. The units are structured into three Moodle topics, with assessments including online questions, written responses, and a simulation project addressing real-world problems in customer support and daily work planning. The project involves communication planning, brainstorming sessions, feedback, and solution presentations, emphasizing practical application of critical thinking and communication skills.

Takeaways

• 📚 Michael introduces two curriculum units: BSB CRT 311 (Apply Critical Thinking Skills in a Team Environment) and BSB XCM301 (Engage in Workplace Communication).
• 🔗 The units are designed to be compatible and can be combined logically into three Moodle topics for structured learning.
• 📈 Each unit contains three elements, facilitating a comprehensive approach to problem-solving and communication in a team setting.
• 📋 The assessment for these units includes three tasks, with tasks one and two focusing on a significant number of questions to be answered.
• 💼 Task three involves a project where students identify and solve workplace problems in a simulated environment at 'bis-ops'.
• 👀 There are two observations required in the project, one in part two and one in part three, focusing on different aspects of workplace communication.
• 📝 Part one of the project deals with the issue of delivery drivers calling customer support, distracting from their core tasks.
• 🤝 Part two involves students creating a team, brainstorming solutions, and seeking feedback on their communication effectiveness.
• 📈 Part three addresses a problem in the team's daily work plan, requiring students to critically examine and propose solutions.
• 🔄 Students are expected to use various tools like Microsoft Teams for collaboration and communication throughout the project.
• 🗣️ Feedback from the trainer is crucial for student improvement, and the assessment process includes opportunities for students to reflect on their critical and creative thinking.

Q & A

What are the two units that Michael is presenting?

Michael is presenting BSB CRT 311, which involves applying critical thinking skills in a team environment, and BSB XCM301, which is about engaging in workplace communication.

How do the two units Michael mentioned complement each other?

The two units are compatible and mesh neatly together, with each having three elements that can be logically combined into three Moodle topics, focusing on planning, engaging, and evaluating communication in a workplace setting.

How many Moodle topics are there for the combined units?

There are three Moodle topics for the combined units.

What are the three assessment tasks for the units?

The three assessment tasks include Task 1 with 24 topic questions on Moodle, Task 2 with 16 written answer questions, and Task 3 which is a project where students identify and solve workplace problems in a simulation.

What is the focus of Task 1 in the assessment?

Task 1 focuses on identifying and communicating a workplace problem, specifically the issue of delivery drivers calling customer support for help instead of focusing on their core task.

What is the role of the students in the customer support department scenario?

In the customer support department scenario, students work as junior support officers tasked with finding a better way to manage calls from delivery drivers.

How many parts does the project in Task 3 have, and what do they focus on?

The project in Task 3 has three parts, with parts one and two focusing on a problem in the online customer support department, and part three addressing a problem in the team's daily work plan.

What is the purpose of the brainstorming meeting in part two of the project?

The purpose of the brainstorming meeting in part two is for students to generate ideas on how to better support delivery drivers, which is also part of Task 4.

What is the role of the trainer in the team meetings?

The trainer, in this case, Michael, is added to the team in Microsoft Teams to observe and assess the students' communication and critical thinking processes during the meetings.

How does the feedback process work in the project?

Students ask for feedback from their colleagues using a feedback form, which they then screenshot and paste into the assessment template for evaluation.

What is the final task for students in part three of the project?

In part three, students critically examine and discuss the daily work plan, propose solutions, and after the meeting, they write a reflection or self-evaluation based on the feedback they receive from the trainer.