BIGRR And The Features video training for Manager and Staff !

Bukit Vista Hospitality Services

15 Apr 202014:00

Summary

TLDRThis video tutorial explains how to log in or create an account on Digger. It walks through accessing the website on various devices, signing in with Google for convenience, and completing profile setup with personal details and job roles. The tutorial also covers navigating the dashboard to manage bookings, check-ins, revenue, and reviews. Additionally, it details how to handle guest requests, room readiness, and service coordination, ensuring effective communication and task management within the platform.

Takeaways

😀 The video provides a tutorial on how to log in or create an account on Digger for daily updates and check-ins.
🔑 To access the system, visit 'bigger.id bukitvista.com' and enter the site through a phone, laptop, or computer.
📝 After logging in, users can sign in with their Google account for ease of access in the future.
📅 Users are guided to register an account by providing their date of birth and selecting their role, such as owner, staff, or manager.
🏢 The script mentions the use of a property NEM and the selection of a language preference for the account setup.
🔄 An approval process is involved where the user's request is pending admin approval, which is necessary to activate the account.
📊 The dashboard offers insights into daily bookings, revenue, and sales, as well as weekly and monthly summaries.
📝 Users can view and filter reviews based on their positivity or negativity, focusing on areas for improvement.
🗓 The script details a feature for daily check-ins, providing a weekly list of check-ins and their statuses.
🏠 Information about guests, including arrival times, room numbers, and types, is accessible for better accommodation management.
📋 There is a checklist feature for housekeeping or staff to mark rooms as ready for guests and to manage the check-in and check-out process effectively.

Q & A

What is the purpose of the video script?
-The purpose of the video script is to explain how to log in or create an account on Digger, a system for daily updates and checking in.
Where should users go to start the login or account creation process for Digger?
-Users should go to bigger.id bukitvista.com to start the login or account creation process.
Is it possible to access the Digger system through mobile devices?
-Yes, the Digger system can be accessed through mobile phones as well as laptops or computers.
What is the initial step after logging in to the Digger system?
-The initial step after logging in is to sign in with Google for easier access in the future.
What is the process for registering a new account on the Digger system?
-The process involves clicking 'Yes, I am', entering the user's birthdate, choosing a role (owner, staff, or manager), entering a phone number, job role, and selecting an existing partner property if applicable.
What does the user need to do after registering their account?
-After registering, users need to contact the Bukit Vista team to get an approval key to activate their account.
What features can users find on the dashboard after getting approval?
-Users can view bookings, check-ins, revenue, weekly sales, and reviews of the accommodations, as well as filter reviews based on their positivity.
How can users access the daily check-ins feature?
-Users can access the daily check-ins feature through the menu option 'Daily Check-ins' to get a list of check-ins for the week.
What information can users see about a guest's check-in?
-Users can see the guest's status, arrival time, room number, room type, and how many nights they are staying.
How does the system handle special requests or problems from guests?
-The system has an 'Internal Note' section where special requests or problems can be discussed, and users will receive notifications for such issues.
What actions are required for managing a guest's check-out process?
-For managing a guest's check-out, the staff needs to check the 'Check-out' box in the system to indicate that the guest has checked out.
How can users keep track of guest cancellations?
-Users can view guest cancellations in the system, where the status will be marked as 'canceled'.
What additional services can be managed through the Digger system?
-The system can manage additional services such as airport pickups or other transport services that guests may have booked.

Outlines

00:00

📝 Account Creation and Login Process for Digger System

The speaker provides a step-by-step guide on how to log in or create an account on the Digger system, which is used for daily updates and check-ins. They instruct the audience to visit a website, log in, and sign in with Google for convenience. After logging in, users are guided to register their account for property partnership, input personal details, and select their role (owner, staff, or manager). The speaker also explains the process of selecting a language preference and waiting for admin approval. Once approved, users can access the dashboard to view bookings, income, and sales reports, as well as read reviews of the accommodation.

05:01

🏨 Guest Management and Check-in/Check-out Procedures

This paragraph outlines the process of managing guest information, including viewing their arrival status, room details, and the number of nights they are staying. The speaker details how to access and fill out a room rendition checklist, which involves communication with guests regarding their arrival time and assistance from staff in preparing the room for check-in. The importance of updating the room status to 'ready' and ensuring a smooth guest experience is emphasized. The paragraph also covers post-stay communication, such as sending goodbye messages and requesting reviews from guests.

10:02

🛠 Features for Efficient Property Management and Communication

The final paragraph introduces additional features of the system that aid in property management, such as tracking guest check-ins and check-outs, viewing detailed booking information, and managing extra services like airport pickups. The speaker also mentions the use of internal notes for discussing guest requests or issues and receiving notifications for special requests or important matters. The paragraph concludes with a note on how to handle guest cancellations and the importance of using these features to improve communication and efficiency in property management.

Mindmap

Keywords

💡Login

Login refers to the process of accessing a system or application by providing a username and password. In the context of the video, it is the first step for users to access the Digger system, which is a platform for daily updates and check-ins. The script mentions, 'Devi login, setelah login kalian bisa sign in dengan Google di bawah ini,' which translates to instructing users to log in and then sign in with their Google accounts for ease of use.

💡Account Creation

Account creation is the process of setting up a new user profile on a service or platform. The video script outlines steps for users to create an account on the Digger system, as seen in the phrase 'halaman ini adalah fungsinya untuk mendaftarkan akun yang akan anda buat.' This is essential for users to start utilizing the system's features.

💡Dashboard

A dashboard in the context of software refers to a user interface that provides a comprehensive overview of information, often including key metrics and functionalities. The script mentions that after getting approval, users will see a dashboard that allows them to view bookings, revenue, and other statistics, illustrating its importance as a central hub for managing property operations.

💡Check-in

Check-in is a term used to denote the process where a guest formally arrives and registers at a hotel or other accommodation. The video script discusses daily check-ins and provides an example with 'nah disini kalian akan bisa ngelihat, status tamunya terus ada jam kedatangan tamunya,' which means users can see the guest's arrival time and other related details.

💡Check-out

Check-out is the process where a guest formally departs from an accommodation after their stay. The script refers to a checklist for check-out, indicating that staff need to mark when a guest has checked out, as in 'Jawa Tengah sexout,' which likely refers to a process that needs to be completed once a guest has left.

💡Booking

Booking refers to the act of reserving a service or accommodation. The video mentions viewing daily bookings and future bookings, as indicated by 'nah dari dashboard ini, kalian bisa melihat booking PES atau bukingan perharinya itu bukan untuk bulan ini atau bulan kedepannya,' showing that users can track reservations through the system.

💡Property Management

Property management involves the administration of real estate properties, including handling guest bookings, maintaining accommodations, and ensuring guest satisfaction. The video's theme revolves around using the Digger system for property management tasks, as seen in the various functionalities described for handling daily operations and guest interactions.

💡Approval Key

An approval key in this context seems to be a form of authorization needed to access certain features or statuses within the Digger system. The script mentions contacting the Bukit Vista team to 'untuk mendapatkan approval key,' which implies that new users need approval to fully utilize the system.

💡Review

Review in this context refers to feedback or evaluations left by guests about their stay. The script discusses the importance of reading reviews, both positive and negative, to improve services, as indicated by 'Kalian juga bisa melihat review review yang ada di akomodasi, tersebut.'

💡Staff

Staff refers to the employees working at a property who provide services to guests. The video script mentions different roles such as 'staf' and 'manajer' during the account creation process, indicating the importance of assigning appropriate roles to users within the property management system.

💡Room Ready

Room ready indicates that a room in a hotel or other accommodation is prepared and available for a guest's occupancy. The script includes a step for staff to mark a room as ready using a checklist, as in 'Jadi kalian bisa bantu untuk checklist, disini jika ruamnya sudah ready,' which is crucial for efficient property management.

Highlights

Explanation of how to log in or create an account on Digger for daily updates and check-ins.

Accessing the Digger system through bigger.id bukit vista.com from various devices.

Easy login process with Google sign-in for future convenience.

Registration of a new account for property partners with options to specify roles and contact information.

Entering property NEMS and choosing language preferences during account setup.

Admin approval pending and the process of obtaining an approval key from Bukit Vista team.

Dashboard overview featuring booking details, revenue, and weekly sales from accommodations.

Review management allowing filtering by live, positive, or negative reviews.

Daily tasks feature for managing check-ins over a week with detailed guest information.

Guest journey and survey process for gathering arrival times and room readiness.

Internal note section for special requests or issues that need attention.

Notification system for updates on guest requests or important matters.

Handling of extra services like airport pickup and transport details.

Guest cancellation feature and visibility of canceled bookings.

Detailed guest information including check-in dates, number of guests, and pricing.

Host responsibilities and management of guest interactions and services.

Use of checklists for improving communication and reducing questions on WhatsApp.

Final summary of the process for creating an account and learning about Digger's features.