Patrulha do Consumidor: Loja não entrega poltrona e ignora reclamações dos clientes

Summary

The video script details a consumer's struggle with a furniture store that failed to deliver a sofa set for their new office. Despite multiple promises and extensions, the delivery never occurred, forcing the couple to buy from another store. They sought help from the Consumer Protection Agency after the store refused to refund their money. The script highlights the legal rights of consumers and the store's eventual agreement to refund the money in installments with interest, under the threat of legal action if they fail to comply.

Takeaways

• 😔 Sheila and her husband faced significant delays in receiving furniture they ordered in January for their new office.
• 🚫 The furniture was never delivered, forcing them to buy new chairs elsewhere for the office inauguration.
• 💰 The company, Mega Sofá, has not refunded their money despite multiple requests and complaints.
• 📅 The initial delivery promise was for 50 days, with a delivery date set for April 9, which was not met.
• 🛠 Sheila and her husband attempted to resolve the issue through Procon, but the company did not respond.
• 📜 The Consumer Defense Code states that in such cases, consumers are entitled to a full refund, updated for inflation and damages.
• ❌ Mega Sofá proposed a partial refund in four installments, starting 45 days after the agreement, which was unacceptable to Sheila and her husband.
• 🔍 The company's delays and unfulfilled promises are considered misleading under the Consumer Defense Code, potentially constituting fraud.
• 🔙 After intervention from a consumer protection program, Mega Sofá promised to refund the full amount by the following Monday.
• 📅 The consumer protection program will follow up to ensure the refund is made, and further legal action may be taken if it is not.

Q & A

Who are the main people involved in this issue?

The main people involved are Sheila, her husband, and the consumer rights advocate Celso.

What problem are Sheila and her husband facing?

They purchased four chairs from Mega Sofá for their new office but never received the furniture nor a refund.

How did Sheila and her husband try to resolve the issue before contacting Celso?

They made several attempts to contact Mega Sofá and even filed a complaint with PROCON, but received no satisfactory response.

What solution did Mega Sofá propose for the refund?

Mega Sofá proposed to refund the money in four installments, starting 45 days after the agreement.

Why was the proposed refund method unacceptable to Sheila and her husband?

It was too delayed and they needed the money promptly to cover the costs of the new chairs they had to purchase for their office inauguration.

What legal grounds did Celso use to support Sheila and her husband's case?

Celso referenced articles from the Consumer Protection Code, specifically Article 35 and Article 66, which outline the obligations of the seller and the consequences of not fulfilling those obligations.

What potential legal consequences did Celso highlight for Mega Sofá's actions?

Celso mentioned that the company's actions could be considered estelionato (fraud) under the Consumer Protection Code, which carries penalties of imprisonment from one to five years.

What was Mega Sofá's response when confronted by Celso?

The store manager, Renato, claimed that he was not the manager at the time of the purchase but promised to look into the matter and ensure the refund was processed.

What steps did Celso plan to take if Mega Sofá did not comply with the refund?

Celso stated that if the refund was not made by the agreed date, he would return with law enforcement to address the issue.

How did Celso ensure transparency and follow-up on the case?

Celso mentioned that updates and final resolutions of such cases are available on his YouTube channel and the Record TV YouTube channel.