ALORICA INTERVIEW QUESTIONS AND ANSWERS for NEWBIES 2023! ALORICA INITIAL AND FINAL INTERVIEW!

Summary

In this informative video, Christian from 'twinkle 23' shares tips and insights for succeeding in call center interviews, particularly for BPO companies in the Philippines. He discusses the importance of highlighting personal information, qualifications, and work experience during the 'tell me about yourself' segment. Christian also covers key skills for call center agents, such as communication, time management, and multitasking, and offers advice on handling difficult customers and challenging situations. He emphasizes the value of personal growth and the desire to learn, encouraging viewers to prepare thoroughly for their interviews.

Takeaways

• 😀 The video is a guide for call center interview preparation, presented by Christian.
• 🙏 Christian expresses gratitude to call center agents, applicants, and hirers for their feedback and support.
• 📝 The script covers a set of interview questions from a major BPO company in the Philippines, which handles various accounts like Telco, retail, healthcare, and travel.
• 🗣️ The 'Tell me about yourself' question is emphasized as crucial, with advice on how to highlight personal information, qualifications, and work experience.
• 🤝 Christian suggests that showcasing achievements and demonstrating confidence are important in interviews.
• 💡 The video provides tips on answering why one wants to be a call center agent, focusing on the desire to help people and improve communication skills.
• 🕒 The importance of skills like communication, time management, and multitasking for call center agents is highlighted.
• 🤔 The script touches on how to handle difficult customers and the challenges of dealing with different cultural contexts in call center work.
• 🏆 Christian shares personal experiences of being an 'Employee of the Month' and how such achievements can be motivational.
• 🔮 When asked about future plans, the video suggests being honest about career aspirations within the company, like aiming for a team leader or SME role.
• ❓ The video ends with the reminder to ask questions to the interviewers, showing active engagement and interest in the role.

Q & A

What is the main topic of the video?

The main topic of the video is to provide tips and techniques for passing a call center interview, specifically for a major BPO company in the Philippines.

Who is the speaker in the video?

The speaker in the video is Christian, the host of the YouTube channel.

What types of accounts does the BPO company cater to?

The BPO company caters to various accounts including Telco, retail, healthcare, and travel, with both local and international clients.

Why did the speaker apply to Alorica?

The speaker applied to Alorica because they were interested in the opportunity to work for a major BPO company and to enhance their skills in communication and customer service.

What is the first interview question discussed in the video?

The first interview question discussed is 'Tell me about yourself,' which is a common question in BPO interviews.

What should one highlight when answering the 'Tell me about yourself' question?

One should highlight their personal information, qualifications, work experience, achievements, and what they can bring to the company.

Why does the speaker want to be a call center agent?

The speaker wants to be a call center agent because they love talking to people, want to enhance their speaking and computer skills, and have a helping personality.

What are some important skills and qualities needed to be a call center agent?

Some important skills and qualities include good communication, time management, multitasking, and the ability to handle difficult customers.

How does the speaker plan to deal with the challenge of talking to foreigners?

The speaker plans to listen to American movies and music without subtitles to enhance their listening and speaking skills.

What does the speaker consider their strengths and how do they handle weaknesses?

The speaker considers their strengths to be good communication and being a multitasker. They handle weaknesses by working on them and using strategies like deep breathing to manage pressure.

What is the speaker's vision for their career in the next five years?

The speaker sees themselves becoming a team leader or an expert in their account, with the goal of providing quality service and being a valuable asset to the company.

What advice does the speaker give for the 'Do you have any questions for us?' part of the interview?

The speaker advises to be prepared with thoughtful questions, showing interest and engagement with the company and the role.