CAPACITY MANAGEMENT - Learn and Gain

Summary

This video session delves into ITIL's capacity management, emphasizing its goal to ensure cost-justifiable IT capacity meets current and future business needs in a timely manner. It explains capacity as the maximum throughput a service can deliver and uses the pizza service analogy to illustrate the importance of balancing supply and demand for optimal performance. The video guides on choosing the right capacity for services based on business demands and managing resources efficiently to mitigate risks due to change or growth, ultimately optimizing running costs.

Takeaways

• 📘 Capacity Management is the process of ensuring IT infrastructure can deliver the maximum throughput required by the business.
• 🎯 The goal of capacity management is to provide cost-justifiable IT capacity that matches current and future business needs in a timely manner.
• 🔍 Capacity management focuses on managing service capacity in a cost-effective manner to meet agreed levels.
• 🍕 An analogy used in the script is a pizza service, emphasizing the importance of having the right amount of ingredients to meet demand without waste.
• ⚖️ Capacity is closely tied to business demands, requiring a balance between supply and demand for optimal performance.
• 📉 Planning capacity involves assessing whether resources, such as ovens and staff, can meet the demand, like preparing and delivering 500 pizzas a day.
• 🛠️ Managing oven settings and the number of associates are examples of capacity planning to ensure timely delivery of services.
• 📏 The quantity of ingredients is a critical factor in capacity planning, ensuring there is enough to meet the preparation needs without excess.
• 🔄 Capacity management involves managing demands and supplies to achieve an optimal costing solution.
• 🛡️ Leveraging the capacity management process at every stage of development helps mitigate risks due to change or growth and optimize running costs.
• ⚖️ It's a balancing act, ensuring that the purchased processing capacity is cost-justifiable and that resources are used efficiently, balancing supply against demand.

Q & A

What is the definition of capacity as discussed in the ITIL context?

In ITIL, capacity refers to the maximum throughput that a configuration item or an IT service can deliver. For some CI types, capacity can be represented by size or volume, such as a disk drive.

What is the primary goal of capacity management?

The goal of capacity management is to ensure that a cost-justifiable IT capacity exists in all areas of IT, matching the current and future needs of the business in a timely manner.

What is the purpose of capacity management in relation to services and resources?

The purpose of capacity management is to provide a point of focus and management for all capacity and performance-related issues relating to both services and resources.

How does capacity management relate to the pizza service example provided?

Capacity management in the pizza service example is about managing the service to meet the agreed capacity in a cost-effective manner, ensuring the right amount of ingredients are available without excess that could lead to waste.

What is the importance of balancing supply and demand in capacity management?

Balancing supply and demand in capacity management is crucial for optimal capacity. It ensures that the IT processing power matches the demands made by the business both currently and in the future, preventing over or under provisioning.

How does capacity management help in planning for business demands such as making 500 pizzas a day?

Capacity management helps in planning for business demands by ensuring that the oven is capable of delivering the required number of pizzas, managing oven settings, having the right number of associates for preparation and delivery, and having sufficient ingredients to meet the demand.

What is the significance of managing demands and supplies in the context of capacity management?

Managing demands and supplies is significant in capacity management as it helps in achieving an optimal costing solution. It prevents issues like customers calling again due to insufficient space or underutilization of storage if too much space is provided.

How can leveraging the capacity management process at every stage of development mitigate risks due to change or growth?

Leveraging the capacity management process at every stage of development allows for proactive planning and adjustment of IT capacity to meet changing business needs or growth, thus mitigating risks associated with unexpected demand or resource shortages.

What is the balancing act that capacity management essentially performs?

Capacity management essentially performs a balancing act between cost and resources, ensuring that the processing capacity purchased is cost-justifiable in terms of business need and that resources are used efficiently.

How can one find more videos on capacity management and related topics?

For more videos on capacity management and related topics, one can visit the website www.wlp.com/learn-and-gain, follow on LinkedIn, or follow on Twitter.