ASUS Scammed Us

Summary

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Takeaways

• 😀 Asus' warranty process is frustratingly unclear and inefficient, with customers often left in the dark about what repairs were actually done.
• 😀 The repair report provided by Asus was confusing, with technical terms that didn’t align with the user’s reported issues, making it difficult to understand what was fixed.
• 😀 Asus seems to be replacing core components in their 2023 Rog Ally devices as part of a standard practice, potentially signaling a systemic issue with these models.
• 😀 Asus' lack of transparency in its repair process raises concerns about whether they are properly addressing known hardware issues, especially with the SD card reader.
• 😀 The repair process felt manipulative, with Asus attempting to charge for unnecessary parts like screen replacements, even though the customer did not request them.
• 😀 Asus' customer service attempts to push customers into paying extra fees, including a significant charge for a small cosmetic issue that was likely a result of customer service mishandling.
• 😀 Asus' response to inquiries about faulty SD card readers was defensive and evasive, implying no real fix had been implemented despite acknowledging issues in previous statements.
• 😀 The company’s warranty policy often seems to be designed to exploit customers, especially when dealing with devices that have been opened for repairs or upgrades.
• 😀 Consumer protection options are available, such as filing FTC complaints for unfair warranty practices, which could result in fines for companies like Asus.
• 😀 Despite some positive changes promised in the past, Asus’ warranty service and customer support have shown little improvement over the course of a year, suggesting a systemic issue rather than isolated mistakes.

Q & A

What issue did the customer experience with their Asus device?

The customer experienced issues with their Asus ROG Ally, including problems with the SD card reader and joysticks. They also had to deal with unclear communication and delays in the repair process.

How did Asus handle the customer's repair request initially?

Initially, Asus was unclear about the repair process and failed to provide detailed information about the issues with the device. The customer had to push back to get a resolution, and the repair took several weeks.

What was included in the repair of the Asus ROG Ally?

The repair involved replacing major components, including the motherboard, I/O boards, joysticks, and other internal parts, though some components like the screen were not replaced.

What does the repair report from Asus indicate about the device?

The repair report mentions issues like a 'mechanical assembly problem' and an 'IO board connector broken,' but some of these issues were not previously communicated to the customer. It also mentions the replacement of key components like the motherboard and joysticks.

What concerns were raised about Asus's repair and warranty process?

The main concerns included a lack of clear communication, the potential manipulation of repair costs, and Asus’s reluctance to admit faults with the SD card reader. The customer felt that Asus was trying to charge for unnecessary repairs.

How did Asus respond when asked about the SD card reader issue?

Asus did not directly acknowledge a problem with the SD card reader. Instead, they gave vague responses, stating that the issue was not related to overheating and offering an explanation about changes in the Ally X design.

What was the customer's perspective on Asus's handling of warranty claims?

The customer felt that Asus's warranty process was manipulative and unhelpful, often pushing for unnecessary repairs and failing to provide clear and timely updates. They also suspected Asus might be using tactics to avoid honoring warranties fully.

What legal actions could customers take if they face issues with Asus's warranty service?

Customers can file complaints with the Federal Trade Commission (FTC) if they believe Asus's warranty practices are unfair or potentially fraudulent. The FTC can issue fines for violations of consumer protection laws.

Why does the customer believe Asus's warranty service is problematic?

The customer believes Asus’s warranty service is problematic due to delays, unclear communication, and the manipulation of repair processes to pressure customers into paying for unnecessary repairs. This led to a negative overall experience.

What impact does the customer’s experience suggest about Asus's product quality?

The customer’s experience suggests that Asus may be using faulty components in some of their devices, such as the SD card reader, leading to a higher number of repairs. It also implies that Asus has not adequately addressed these issues despite consumer feedback.