Week 6 | CCP Roles and responsibilities Part 2

Summary

This learning capsule, presented by Dru, delves into the role and responsibilities of a Community Care Practitioner (CCP), focusing on the use of probing questions and reformulation in therapeutic settings. The session aims to enhance the practitioner's ability to elicit detailed information from clients and ensure they feel heard. It emphasizes the importance of active listening, the therapeutic value of silence, and the process of making sense of clients' experiences to guide them towards a deeper understanding of their emotions and thoughts.

Takeaways

• 📚 The learning objective is to understand the role of probing questions and reformulation in therapeutic settings for Community Care Practitioners (CCPs).
• 🧐 Probing questions are follow-up questions designed to elicit more information, description, and explanation from the client, helping them to delve deeper into their experiences.
• 🤔 The CCP's role includes viewing the client as a whole person and keeping the client's goal in sight, which is the desired outcome of the collaboration.
• 👂 There are four levels of listening, with levels three and four being crucial for transformation and becoming proficient at listening.
• 💬 Silence is an important tool in therapeutic settings, allowing for reflection and giving the client space to express themselves.
• 🔄 Reformulation is the act of rephrasing what the client has said to reflect understanding, allowing the client to feel heard and providing an opportunity for clarification.
• 🔎 Probing questions help CCPs to access the client's thoughts and emotions, understanding how they perceive and react to events in their life.
• 📝 The process of asking probing questions and reformulating creates a pattern that is effective for building trust and understanding in the therapeutic relationship.
• 🌟 The ultimate goal of using probing questions and reformulation is to help clients gain a deeper understanding of their own inner landscape, leading to relief and personal growth.
• 📈 CCPs should stay present and mindful, actively listening and adjusting their approach based on the client's responses and the evolving therapeutic process.
• 🔍 The use of probing questions and reformulation helps in making order out of chaos, providing clarity and direction in the therapeutic journey.

Q & A

What is the main focus of this learning capsule?

The main focus of this learning capsule is to explain the role and responsibilities of a community care practitioner, specifically in the context of using probing questions and reformulating in a therapeutic setting.

What are the two main learning objectives of this recording?

The two main learning objectives are to explain what is meant by probing questions and to explain what reformulating means in a therapeutic setting.

What does it mean to view the client as a whole person?

Viewing the client as a whole person involves considering their overall well-being, including their physical, emotional, and social aspects, rather than focusing solely on a specific issue or symptom.

Why is it important for a CCP to keep the end in sight?

Keeping the end in sight is important because it helps the CCP to focus on the client's goal or the desired outcome of their collaboration, ensuring that the therapeutic process is goal-oriented and effective.

What are the four levels of listening mentioned in the script?

The four levels of listening are not explicitly detailed in the script, but it is implied that levels three and four are crucial for transformation and becoming proficient at listening, which involves being fully present and engaged with the client.

What is a probing question and why are they important in a therapeutic setting?

A probing question is a responsive follow-up question designed to elicit more information, description, and explanation. They are important in a therapeutic setting because they help the client to delve deeper into their thoughts and feelings, providing a more comprehensive understanding of their situation.

How can silence be used effectively in a therapeutic setting?

Silence in a therapeutic setting can be used as a reflective time, allowing the client to gather their thoughts and feelings. It can also serve as a nonverbal prompt, encouraging the client to continue sharing without interruption.

What is the purpose of reformulation in a therapeutic session?

Reformulation in a therapeutic session serves to reflect understanding by reproducing what has been said. It allows the client to feel heard, clarifies any unclear points, and summarizes the client's narrative in a succinct manner.

Why is it important not to get nervous about asking probing questions?

It is important not to get nervous about asking probing questions because the focus should be on being present and mindful with the client. This approach allows the practitioner to naturally follow the client's lead and respond appropriately to their needs.

How does the use of probing questions and reformulation contribute to the therapeutic process?

The use of probing questions and reformulation contributes to the therapeutic process by encouraging deeper self-exploration and understanding on the part of the client. It helps in making order out of chaos and provides a structured approach to discussing and resolving issues.

What is the significance of viewing the client's situation from their perspective?

Viewing the client's situation from their perspective is significant because it allows the practitioner to understand the personal impact and meaning of events in the client's life. This understanding is crucial for providing tailored support and guidance.

Outlines

00:00

🗣️ Probing Questions and Therapeutic Listening

The first paragraph introduces the learning objectives of the video script, focusing on the role of a community care practitioner (CCP) in using probing questions and understanding reformulation and reframing in a therapeutic setting. The speaker, Dru, emphasizes the importance of viewing the client as a whole person and keeping the client's goal in sight. The concept of 'levels of listening' is introduced, with a reference to a video by 'theaba' that explains the significance of listening at levels three and four for transformation. Probing questions are defined as responsive follow-up questions that invite the client to share more information, and the paragraph concludes with examples of how probing questions can be used to explore a client's experience, such as losing a job.

05:02

🤔 The Significance of Probing Questions and Silence

In the second paragraph, the importance of probing questions is further discussed, highlighting their role in accessing a client's thoughts and emotions. The speaker explains that different people react to events in unique ways, and probing questions help in understanding the client's personal experience. The paragraph also addresses the importance of being present and mindful during the therapeutic interaction, including managing discomfort with silence. Silence in therapy is presented as a normal and reflective part of the process, where the CCP should allow the client space and resist the urge to fill the silence. The use of silence as a nonverbal probing question is also introduced, suggesting that the CCP's silence can encourage the client to share more.

10:02

🔄 Reformulation in Therapeutic Communication

The final paragraph delves into the concept of reformulation, which is defined as a reproduction of what has been said to reflect understanding. Reformulation is presented as a tool that allows the client to feel heard and provides an opportunity for both the client and the CCP to clarify and summarize the client's narrative. The paragraph discusses the benefits of reformulation, such as confirming active listening, offering a succinct summary, and potentially introducing new insights to the client. The speaker encourages CCPs to practice reformulation, even if it's not perfect, as the intention and effort are what matter. The paragraph concludes by emphasizing the therapeutic benefits of using probing questions and reformulation to help clients gain a deeper understanding of their inner experiences.

Keywords

💡Probing Question

A probing question is a follow-up question designed to elicit more information, description, and explanation. In the context of the video, it is a natural part of the process when a Community Care Practitioner (CCP) is holding space for a client, inviting them to share more about their experiences or feelings. For example, if a client mentions losing their job, a probing question could be 'Can you tell me more about how that made you feel?'

💡Reformulating

Reformulating in the video refers to the act of reproducing what has been said by the client, reflecting an understanding of their narrative. It is a tool used in therapeutic settings to ensure the client feels heard and to clarify any points that may not have been clear initially. For instance, if a client shares their feelings about losing their job, the CCP might reformulate by saying, 'So, you've been feeling angry since losing your job due to budget cuts?'

💡Reframing

Although not explicitly defined in the transcript, reframing is a therapeutic technique where a situation or experience is viewed from a different perspective. It's related to reformulating in that it can help a client see their situation in a new light, which may lead to a deeper understanding or a shift in emotions.

💡Therapeutic Setting

A therapeutic setting refers to an environment where therapeutic activities occur, typically between a practitioner and a client. In the video, it is the context in which the CCP operates, using probing questions and reformulation to facilitate the client's exploration of their feelings and experiences.

💡Holding Space

Holding space is a concept where a practitioner creates a safe and non-judgmental environment for a client to express themselves. In the script, it is mentioned as a responsibility of the CCP, who must view the client as a whole person and maintain a mindful presence during the interaction.

💡Levels of Listening

Levels of listening refer to the different depths of engagement and understanding a listener can have when someone is speaking. The video mentions levels three and four, which imply a deep and transformative level of listening that can lead to insights and change. This concept is crucial for CCPs to master in order to effectively support their clients.

💡Client's Goal

The client's goal is the desired outcome of the collaboration between the client and the CCP. It is important for the CCP to keep this end in sight, as it guides the conversation and the therapeutic process. The script emphasizes the importance of aligning the CCP's actions with the client's objectives.

💡Mindfulness

Mindfulness, in the context of the video, refers to the state of being fully present and attentive to the client's narrative without distraction. The CCP is encouraged to stay in this state to better understand and respond to the client's needs, as exemplified by bringing attention back to the client's words when one's mind wanders.

💡Silence

Silence in a therapeutic setting, as discussed in the video, is not just the absence of sound but can be a meaningful part of the interaction. It can serve as a reflective time for the client and can be used by the CCP as a nonverbal prompt for the client to continue sharing. The CCP is advised to allow for silence and resist the urge to fill it unnecessarily.

💡Emotions

Emotions are a central focus in the therapeutic process described in the video. The CCP seeks to access the client's emotional state through probing questions, aiming to understand how events have impacted the client on a personal level. For example, asking 'How did that make you feel?' is a way to invite the client to explore and express their emotional response to a situation.

💡Inner Landscape

The term 'inner landscape' refers to the internal world of thoughts, feelings, and experiences of an individual. The video emphasizes the importance of helping the client gain a deeper understanding of their own inner landscape through the therapeutic process, which can lead to relief and personal growth.

Highlights

Introduction to the role and responsibilities of a Community Care Practitioner (CCP), emphasizing the importance of using probing questions and reformulating in a therapeutic setting.

Learning objectives outlined for understanding the meaning of probing questions and the concept of reformulating and reframing in therapy.

The CCP's responsibility to view the client as a whole person and to keep the client's goal in sight as the desired outcome of their collaboration.

Importance of the four levels of listening as described by theaba video for achieving transformation and becoming proficient at listening.

Probing questions defined as responsive follow-up questions designed to elicit more information, description, and explanation from the client.

The process of welcoming client information with openness and curiosity, exemplified by responding to a client's job loss with empathy and a request for more details.

Examples of probing questions that delve into the client's experience, such as asking about the duration of their employment and their emotional response to job loss.

The significance of probing questions in accessing the client's thoughts and emotions to understand their unique perspective on a situation.

Advice on staying present and mindful during client interactions, bringing attention back to the client's narrative when distracted.

The acceptance of silence in therapeutic settings as a normal part of the process, allowing for reflection and giving the client space to express themselves.

The concept of using silence as a nonverbal probing question, encouraging the client to elaborate on their feelings through nonverbal cues.

Reformulation defined as the reproduction of what has been said to reflect understanding, serving as a tool for client engagement and clarification.

The role of reformulation in confirming active listening and summarizing the client's narrative in a succinct and fresh manner.

The value of reformulation in allowing the client to clarify and make their narrative more precise, even if the practitioner's interpretation was incorrect.

The pattern of using probing questions and reformulation as an effective and reassuring method for helping clients gain a deeper understanding of their inner landscape.

The therapeutic benefits of discussing issues in a safe setting, leading to relief and秩序 through the process of making order out of chaos.

Encouragement for CCPs to practice using probing questions and reformulation throughout their program to enhance their skills in client interactions.

Conclusion summarizing the objectives of the recording and the importance of viewing the client as a whole person, keeping the end in sight, and understanding the CCP's role and responsibilities.

Transcripts

hello and welcome my name is

Dru this learning capsule is part two

about the role and responsibilities of

the community care

practitioner so by the end of this

recording the learning objective is for

you to be able to explain what is meant

by probing question because ccps must

use them all the time and secondly to be

able to explain what

reformulating uh and reframing means in

uh a therapeutic

setting so while holding a space for a

client a CCP has responsibilities to

carry out within their role and those

are to view the client as a whole person

right we've talked about this in the

other learning capsule to keep the end

in sight which is about the client's

goal right the desired outcome of of

your collaboration right and those two

bullets are covered in the learning C

capsule called ccp's role and

responsibility part one next is the four

levels of listening right if you haven't

had the chance yet make sure make sure

you to watch

theaba video in which he describes uh uh

how we must live how we must uh listen

at levels three and four uh to reach

transformation and become fundies at

listening right so this idea of levels

of

listening and that brings me to the last

two bullets on the screen which are the

topics of this recording that is asking

probing questions and

reformulating a probing

question is a responsive followup

question designed to elicit more

information description and

explanation when you're holding space

for a

client probing questions are a natural

part of that process right when the

client talks to you about what's going

on on in their mind so you welcome the

information

with openness and curiosity right it's

like oh um for example the client tells

you they've lost their job last

month

um you respond by I'm sorry to hear that

you have to not only open curiosity but

it's also like responding to what's

there like you're sorry to hear that and

then do you want to tell me what

happened or tell me more right tell me

please tell me more right it's a gentle

invitation for the client to keep going

they explain that they've lost their job

because big budget cuts in the

department all of things um and then

there are a lot of questions you can ask

from there

like

um how long were you with your

organization what work were you doing

um how are you feeling how that how did

that make you feel

right

um You can ask that and then you can

also

ask tell me

more the questions like you're going to

have to feel your way to it right um is

it is is a probing question

something that is going to

be

um the the the

upside let's say it like this the upside

of a probing question right is like for

example the question about how long you

know how long were there with your

organization and their job it gives the

client time to describe the word work

and to put themselves back into the

environment right and then once they've

done that you might have gained a a

small sense about how much they've

enjoyed work working there or not how

connected to the others they were or not

or so so when you ask and how do that

make you feel you're you're you're

asking you're using a probing question

that's much more personal right and you

see where it takes the client when you

ask the client so tell me

more then the mind is going to

decide to tell you things and you're

going to be listening and reflecting it

back so that that they they hear that

you're hearing them and what they're

going to tell you you can you can ask

so of all of the things there's a reason

why these parts are important right and

so what else is like this is important

because right or what did you make that

mean right that this this is happening

right and when when when they tell you

what they made that mean then you have

access to their

thoughts right or

when

um

um how do that make you feel you have

access to their

emotions right um

um why is that

important then they tell you what is

what is you know front front of because

any issue you know any a person can look

at things very very differently right

something happens to me and I will react

in this way something happens to this

person they will react in a different

way what you want to know is what what

did this do to you and and why and so

you're learning about person's

background right why why does this thing

hurt in a particular way why is this

thing important for us to to to remember

right

so it's important not to get

nervous about what probing questions to

ask next right you you what you're what

you're wanting to be is like you're

you're present you're in your mindful

state of being right you're staying

present with the person right and you

bring your attention back to what the

client is say when you feel yourself go

R you you bring yourself back right um

there'll be times when a client is is

very silent uh or the client tells you

they don't know where to start or they

have nothing to say

right it's it's fine silence is a thing

right it's normal uh in a therapeutic

setting it could mean lots of different

things right and it's normal for silence

to occur when you're holding space for

someone it's reflective time and you

have to allow for it right you you allow

for the silences you resist the urges to

speak into it right you you notice if

you have like discomfort with it oh look

this is making me uncomfortable but you

don't necessarily act out on it right

give the client space um and if the if

the client tells you that you have

nothing to talk about right then

uh like you you you you recognize that

they're there they showed up for their

appointment and that's important right

like you ask them what's on your mind

right now what is what are you coming

with right um how was your day right um

what are you filled up with right now

what's been on your mind right um and

you follow their lead their Pace right

and also we as ccps can use silent paes

pauses when we're listening right when

we're listening and observing right in

fact our silence can even function as a

as a nonverbal prob question right um if

I go back to the the to to the example

of the client who's lost their job for

example after you ask them how they've

been feeling since their job loss right

tell you they've been feeling

angry right they tell you I I'm I've

been I've been so angry and and you

remain like in response you're like Ang

you're silent and you

nod just sort of giving giving it space

that's a nonverbal cu that's

encouragement right like

sadness rage um uh uh anger are super

important to

welcome right

um and

uh yeah you'll discover that there are

many interesting aspects to silence the

more experience you gain holding uh

space with

clients one a client has shared

important insights with you another tool

that works together with poing questions

is

reformulation so

reformulation

uh reflecting

reformulating reframing right it

reformulation refers to a reproduction

of what has been said and reflects

understanding that's the definition so

in a therapeutic session a setting

rather a reformulating is a really

helpful tool it gives the chance to the

client and the CCP to to the first thing

that it does is that it allows the

client to feel

heard right like if the person if you're

reflecting back to the person this is

what I heard and you're reflecting at

different levels the more levels you can

capture the more they feel heard right

then it gives the chance to the

client and the CCP to maybe

clarify some things that weren't clear

right when the CCP reformulates

um it confirms that the client has been

uh you know it confirms to the client

that you've been engaged you've been

listening very actively and it

summarizes

um um the client's narrative like

whatever has been said in a in a in a

succinct like it's short it's

like it's Su syin and it's fresh and new

and it it can include nuances that the

client hadn't even considered right when

you're listening at these different

levels you're telling the person

something

back and then and then don't be afraid

right even if you heard something and

you're like you just offer it back and

maybe it's completely wrong and that's

fine right it's fine the the the what is

appreciated is the is the intention and

the work to be following the person very

closely right so even if you hear

something or you interpret something

where the client is like no not quite

don't worry about it it's great that you

should because sometimes it's what the

person said sometimes it's what you

heard but the it really doesn't matter

because the point is that it gives the

person the client the chance to to

clarify something make it more precise

you know and every time you meet the

client you're inviting them to share

right you're asking them probing

questions you're reflecting and

reformulating and it's a it's a it's a

pattern that's very effective and it's

reassuring and it

it's it's not only a reassuring it that

is part of the work right you're undoing

the notot as you're sort of this is this

is how you make it you know what was a

mess becomes like an orderly thing

because oh is this what we're talking

about yeah that's what we're talking

okay so then it become you make order

out of chaos

right over time um the client right

rather the client benefits by gaining a

deeper understanding of Their Own inner

landscape that's the point right and

over time talking things

through like this in a safe setting

brings a great deal of of relief right

like the it's it's and you'll have

plenty of chance to practice using

probing questions and reformulating over

the course of this

program in this recording our objective

was for you to be able to explain what

is meant by proving questions and

secondly to be able to explain what re

formulating means in a therapeutic

session uh setting rather sorry if you

haven't done so uh please be sure to

watch part one in which we talk about

viewing the client as a whole person and

keeping the end inide and once uh done

you you'll have completed the

exploration of a ccp's role and

responsibilities thank you for listening

and see you in the next cap

so