「叱れない上司は無能！？」適度なストレスを与えることで部下や子供は成長する。感情をぶつける“正しい叱り方”とは？【岡本純子vs安田雅彦/加藤浩次】

Summary

The transcript appears to be a discussion about effective communication strategies in a business context, particularly focusing on the art of giving praise and constructive criticism. The conversation involves figures like Okamoto, who has mastered the 'world's best way of praising,' and Yasuhiko Yasuda, a top consultant who has worked with major companies like Gucci Group and Johnson & Johnson. They delve into the science of communication, the challenges faced by managers, especially with the Z generation, and the importance of positive reinforcement over fear-based criticism. The dialogue also touches on the concept of 'shitsukekata' or scolding in a way that motivates rather than demoralizes, and the idea of providing feedback that bridges the gap between expectations and reality. The speakers emphasize the need for a positive communication culture that fosters growth and psychological safety, rather than a blame-oriented one, and discuss the optimal balance between positive comments and negative feedback, suggesting a ratio that could lead to a more effective and harmonious workplace environment.

Takeaways

• 🗣️ Mastering the art of praise involves understanding the science of communication, which can influence how people perceive and react to each other.
• 📚 Communication as a scientific study incorporates elements from various disciplines such as anthropology and agricultural science, aiming to devise formulas for influencing human behavior positively.
• 🌍 Real-world application of communication strategies can significantly improve personal abilities, such as overcoming shyness and enhancing public speaking skills.
• 🤔 The traditional concept of reprimanding ('scolding') is often seen as problematic, with a shift towards using feedback that doesn't involve harsh emotions or fear.
• 🔄 The modern approach to feedback should ideally blend rational communication with a measured inclusion of emotions to make the feedback more memorable and effective.
• 🎓 Management challenges include navigating the generational differences in the workplace, especially with the integration of digital communication tools like smartphones and messaging apps.
• 🏢 Corporate culture often struggles with the concept of 'scolding' correctly, risking it turning into power harassment if not handled carefully.
• 💼 Effective leadership today requires a balance of giving constructive feedback while maintaining an environment that doesn’t foster fear but promotes psychological safety.
• 👥 The ideal ratio of positive to negative feedback is suggested to be around 3:1 to ensure that encouragement is more impactful than criticism.
• 📈 Properly managed stress, through balanced criticism and pressure, can potentially lead to better performance and productivity in the workplace.

Q & A

What is the main focus of the discussion in the transcript?

The main focus of the discussion is on effective communication strategies in a corporate setting, specifically the art of giving praise and the impact of criticism on employees.

What does Okamoto, the communication strategy researcher, believe is the basis of effective communication?

Okamoto believes that effective communication is based on scientific principles and formulas derived from various fields such as agricultural science and anthropology, which can motivate people and make them like you.

How has Okamoto's approach to public speaking changed over the past decade?

Ten years ago, Okamoto was not comfortable speaking in front of people and could not present well. However, through continuous learning and practice, Okamoto has become confident and able to speak openly without feeling embarrassed.

What is the role of Yasuhiko Yasuda, the former HR executive at top global companies?

Yasuda has been responsible for managing the entire HR department at top global companies and is now a consultant for small and medium-sized enterprises, having diagnosed around 100 companies.

What are some of the challenges that managers face today, according to Yasuda?

According to Yasuda, managers today face challenges such as dealing with power harassment and managing the expectations and behaviors of Generation Z employees.

What is the current issue with how some managers communicate with their subordinates?

The current issue is that some managers are not effectively understanding or using proper methods of reprimanding. They may rely on fear and negative criticism, which can lead to counterproductive behaviors and a lack of motivation in employees.

What is the proposed alternative to traditional reprimanding methods?

The proposed alternative is a more positive and constructive approach that focuses on providing feedback, guidance, and support to help employees improve, rather than relying on fear and negative criticism.

What is the significance of maintaining a balance between positive and negative feedback?

Maintaining a balance is important because too much negative feedback can lead to stress and demotivation. A commonly cited ratio is three positive comments for every one negative, helping to ensure that constructive criticism is well-received and effective.

How does the concept of 'psychological safety' relate to the workplace environment?

Psychological safety refers to an environment where employees feel secure to express their ideas, make mistakes, and learn without fear of negative consequences. It is crucial for fostering creativity, engagement, and growth within an organization.

What is the role of stress in the workplace, and how should it be managed?

Stress can be both a motivator and a hindrance. While some stress can lead to better performance, excessive stress can be detrimental. It's important for managers to understand the difference and to foster an environment where stress is managed effectively.

Why is it important for managers to change their mindset and approach to communication?

Changing the mindset and approach to communication is important because it can significantly impact the culture and performance of a team. By adopting a more positive and constructive communication style, managers can motivate their teams, improve collaboration, and drive better results.

What is the role of 'Kizudison's Law' in understanding the dynamics of praise and criticism?

Kizudison's Law suggests that the impact of negative feedback is stronger and more lasting than that of positive feedback. This understanding can help managers balance their praise and criticism to create a more effective and positive work environment.