Lecture 8 Speech Making Types

Rukiya Michele
11 Jun 202325:09

Summary

TLDRIn this lecture, the focus is on four speech-making styles: memorization, impromptu, manuscript, and extemporaneous. The instructor emphasizes the drawbacks of memorization and manuscript speaking, such as the risk of forgetting and lack of audience engagement. Instead, the class will concentrate on extemporaneous speaking, which involves note cards and practice to ensure a natural delivery and audience connection. The lecture also touches on common fears of public speaking and promises to address nervousness in the next session.

Takeaways

  • πŸ“ The lecture discusses four speech making styles: memorization, impromptu, manuscript, and extemporaneous.
  • 🧠 Memorization can be risky as forgetting a single word or phrase can derail the entire speech.
  • 🎀 Impromptu speaking occurs with little to no preparation and is common in scenarios like job interviews.
  • 🚫 The lecturer emphasizes that memorization and manuscript speaking are not advised in the given course.
  • πŸ“‘ Manuscript speaking involves reading from a prepared speech, which can come off as robotic and hinder audience engagement.
  • πŸ‘€ Extemporaneous speaking is preferred in the course, as it involves using note cards to guide the speech while maintaining eye contact and engagement with the audience.
  • πŸ”‘ Note cards are essential for extemporaneous speaking, replacing the manuscript and allowing for a more natural delivery.
  • πŸ“ Practice is crucial for effective extemporaneous speaking, with a recommendation of at least five to six practice runs for speeches under 15 minutes.
  • πŸ‘‹ During practice, incorporating directives on note cards like 'smile', 'look up', 'pause' can help maintain audience engagement and a dynamic delivery.
  • πŸ“š The lecture highlights common fears associated with public speaking and reassures students that these concerns will be addressed in a future lecture.
  • πŸ” The importance of 'reading the room' as a speaker is emphasized, which is difficult to do when relying solely on a manuscript.

Q & A

  • What are the four basic types of speech making styles discussed in the lecture?

    -The four basic types of speech making styles discussed are memorization, impromptu, manuscript, and extemporaneous.

  • Why is memorization not advised for speech making according to the lecture?

    -Memorization is not advised because if a speaker forgets a single word or thought, it could ruin the entire speech and detract from the speaker's delivery.

  • What is the common fear among students regarding public speaking?

    -The common fears among students regarding public speaking include fear of forgetting what to say, fear of messing up, and fear of being put on the spot.

  • Why is impromptu speaking not suitable for the class as mentioned in the lecture?

    -Impromptu speaking is not suitable for the class due to its online format and the lack of face-to-face interaction which is necessary for impromptu speaking opportunities.

  • What is the main drawback of manuscript speaking as per the lecture?

    -The main drawback of manuscript speaking is that it can come across as robotic and stiff, and it often hinders good eye contact and the ability to read the room effectively.

  • What is the penalty for manuscript speaking in the class as per the lecture?

    -The penalty for manuscript speaking in the class is a deduction of 10 to 15 points from the assignment grade.

  • What are some tips for effective manuscript speaking as discussed in the lecture?

    -Tips for effective manuscript speaking include enlarging the font size for better visibility, leaving white space between lines, and including directives on the manuscript to remind the speaker to smile, look up, and engage with the audience.

  • What is the preferred type of speech making in the class according to the lecture?

    -The preferred type of speech making in the class is extemporaneous speaking, which involves using note cards with key points during the delivery.

  • How many times should a small speech less than 15 minutes be practiced according to the lecture?

    -A small speech less than 15 minutes should be practiced at least three times, with five to six times being ideal.

  • What should a speaker do during practice to develop muscle memory for an extemporaneous speech?

    -During practice, a speaker should go through the speech multiple times with their note cards and any accompanying materials like PowerPoint, to develop muscle memory and a natural recollection of the content.

  • Why are note cards used in extemporaneous speaking instead of a full manuscript?

    -Note cards are used in extemporaneous speaking to replace the full manuscript, allowing the speaker to remember key points and engage more effectively with the audience without being buried in paper.

Outlines

00:00

πŸŽ™οΈ Introduction to Speech Making Styles

The lecture begins with an introduction to the topic of speech making styles, emphasizing the importance of understanding different methods for effective public speaking. The instructor outlines four basic types: memorization, impromptu, manuscript, and extemporaneous speaking. The fear of public speaking is acknowledged, with a promise to address nervousness in the next lecture. The focus is on how to prepare for speeches and the potential pitfalls of each style, especially memorization, which can lead to problems if the speaker forgets a part of the speech.

05:02

🚫 The Pitfalls of Memorization

This section delves into the drawbacks of memorization as a speech making style, using Winston Churchill's experience as an example to illustrate how forgetting a part of a memorized speech can derail a presentation. The instructor firmly states that memorization will not be a technique used in the course, offering reassurance to students who may fear the method. The summary highlights the risks associated with memorization and the preference for other styles that allow for more flexibility and engagement.

10:05

πŸ—£οΈ Impromptu Speaking: Unprepared and On-the-Spot

The paragraph discusses impromptu speaking, which involves speaking without much preparation, often encountered in situations like job interviews. The instructor uses the common interview question 'Tell me something about yourself' as an example, advising students to prepare for such questions in advance. The section also touches on the instructor's personal experience with impromptu speaking in a classroom setting and the importance of having a general understanding of the topic to speak effectively off-the-cuff.

15:07

✍️ Manuscript Speaking: The Do's and Don'ts

This section explains manuscript speaking, where a speaker reads from a fully prepared speech. The instructor makes it clear that this method will not be allowed in the course and warns of the penalties for doing so. The drawbacks include a robotic delivery, lack of eye contact, and difficulty in reading the audience's reactions. Tips for effective manuscript speaking are provided, such as using large font sizes and white space to avoid losing one's place, as well as strategies to maintain audience engagement.

20:08

πŸ“‘ Extemporaneous Speaking: The Preferred Method

The final paragraph introduces extemporaneous speaking, which is the preferred method for the course. This style involves using note cards with key points to guide the speech, allowing for a more natural and engaging delivery. The instructor emphasizes the importance of practice, suggesting that speeches under 15 minutes should be practiced at least five to six times. The benefits of this method include the development of muscle memory, which helps in remembering the content and flow of the speech, and the ability to maintain eye contact and engage with the audience more effectively.

Mindmap

Keywords

πŸ’‘Speech Making Styles

Speech making styles refer to the various methods a speaker can use to deliver a speech. In the video, four basic types are discussed: memorization, impromptu, manuscript, and extemporaneous. These styles are central to the video's theme, which is to educate viewers on effective public speaking and how to overcome common fears associated with public speaking.

πŸ’‘Memorization

Memorization in the context of speech making involves committing the entire speech to memory. The video explains that while memorization may appear polished, it can be risky as forgetting a single word or phrase can disrupt the entire speech. The script uses the example of Winston Churchill forgetting his lines during a speech to illustrate the potential pitfalls of this method.

πŸ’‘Impromptu Speaking

Impromptu speaking is the act of speaking without any preparation. The video discusses this style in relation to common scenarios like job interviews, where interviewees are often asked to speak 'off the cuff' about themselves. The script emphasizes the importance of having a general idea about the topic and the ability to think on one's feet.

πŸ’‘Manuscript Speaking

Manuscript speaking is when a speaker reads from a fully prepared speech. The video explains that this method can come across as robotic and stiff, lacking the ability to engage with the audience effectively. The script warns against using this method in the course, stating that it will result in penalties for speeches that rely on reading from a manuscript.

πŸ’‘Extemporaneous Speaking

Extemporaneous speaking is a style that combines elements of the other three styles. It involves using note cards with key points to guide the speech without reading it verbatim. The video highlights this as the preferred method for the course, as it allows for a more natural and engaging delivery. The script provides tips on how to effectively use note cards during a speech.

πŸ’‘Public Speaking Fears

Public speaking fears are common apprehensions that individuals have about speaking in front of an audience. The video acknowledges these fears, such as the fear of forgetting what to say or being put on the spot, and reassures viewers that these concerns will be addressed in a subsequent lecture. The script uses these fears to introduce the topic of speech making styles.

πŸ’‘Note Cards

Note cards are used in extemporaneous speaking to jot down key points of the speech. The video explains that these cards serve as a guide during the delivery, allowing the speaker to maintain eye contact and engage with the audience. The script provides advice on how to effectively use note cards, including writing directives on them to remind oneself to look up, smile, and pause.

πŸ’‘Practice

Practice is emphasized in the video as an essential part of preparing for a speech, especially for extemporaneous speaking. The script suggests that speeches less than 15 minutes should be practiced at least five to six times to develop muscle memory and ensure a smooth delivery. The video also mentions practicing with all the tools one will use during the actual speech, such as PowerPoint and note cards.

πŸ’‘Eye Contact

Eye contact is an important aspect of effective public speaking that allows a speaker to connect with the audience. The video discusses how manuscript speaking can hinder eye contact due to the speaker being focused on reading the script. In contrast, extemporaneous speaking, facilitated by the use of note cards, encourages maintaining eye contact with the audience.

πŸ’‘Reading the Room

Reading the room refers to the ability of a speaker to gauge and respond to the audience's reactions during a speech. The video explains that manuscript speaking can impede this ability, as the speaker is often too focused on the script to notice the audience's engagement or disengagement. Extemporaneous speaking, with the use of note cards, allows for better audience awareness.

πŸ’‘Dynamic Speaker

A dynamic speaker is one who can effectively engage with the audience, adapt to the situation, and deliver a speech with energy and enthusiasm. The video encourages the development of these skills through the use of extemporaneous speaking and the strategic use of note cards with directives to enhance the speech's delivery and audience interaction.

Highlights

Lecture eight discusses four basic speech making styles: memorization, impromptu, manuscript, and extemporaneous.

Public speaking fear often stems from concerns about forgetting what to say or being put on the spot.

Memorization can be risky as forgetting a single word can disrupt the entire speech.

Winston Churchill's anecdote illustrates the pitfalls of memorization in speech making.

Impromptu speaking occurs with little to no preparation, often encountered in job interviews.

Common interview questions like 'Tell me something about yourself' can be prepared for to ease impromptu speaking anxiety.

Manuscript speaking, reading directly from a prepared text, is discouraged due to its potential for stiffness and lack of audience engagement.

Extemporaneous speaking is a preferred method that combines elements of the other styles, using notes for delivery.

Note cards are used in extemporaneous speaking to replace the manuscript and ensure better audience engagement.

Practice is key for effective extemporaneous speaking, with a recommendation of five to six times for short speeches.

Incorporating directives like 'look up' and 'smile' on note cards can improve engagement and dynamism in speech delivery.

The lecture emphasizes the importance of note cards in developing a natural memory of the subject matter.

Extemporaneous speaking allows for better 'reading the room' and adjusting the speech based on audience reactions.

The lecture provides reassurance that memorization will not be a requirement in the course.

Impromptu speaking can be managed with prior thought and preparation, even though it seems spontaneous.

Manuscript speaking can be penalized in the course, highlighting the importance of engaging delivery.

The lecture concludes with a reminder of the importance of taking notes for future quizzes, tests, and exams.

Transcripts

play00:03

all right and I am back now for lecture

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eight lecture eight is about

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speech making styles

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okay so speech making sounds and there

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are four speech making styles that we're

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going to discuss this lecture is going

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to be shorter than the ones that we've

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been having but we'll get all of our

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information just the same I am going to

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share the screen of course

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just wish this little thing here we go

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okay so let's talk speech making there

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are four basic types of speech made

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memorization impromptu manuscript and

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extemporaneous now I know that when you

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guys did the introduction videos when

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I've had multiple students tell me why

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they're a little afraid of speaking

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public speaking

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it almost always comes back to fear of

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forgetting what to say fear of messing

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up

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um

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fear of not knowing what to say

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fear of being put on the spot

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all of these are stated fears that

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students frequent frequently have and

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it's totally understandable this this is

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a serious thing

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um in the next lecture in lecture nine

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we're going to talk about nervousness

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okay but for this speech

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or rather for this lecture lecture eight

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we're talking speech making and I want

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you to know that some of the concerns

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that you might have about being asked to

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speak off the cuff or not having notes

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speaking from memorization they just

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don't fly at least in the course of this

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class

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and quite frankly

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there are very few speaking moments

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where you are going to be asked to speak

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impromptu or without notes there are

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some of course

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but even in the ones that you think

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there are no uh notes or Preparation

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chances are there is you just have to

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see it in a different perspective so

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let's talk about these four types

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memorization impromptu manuscript and

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extemporaneous in no particular order

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memorization speech making is just what

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it says you have committed your entire

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presentation your entire speech to

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memory it's all stored here in the head

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and while that may look good right you

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may look like you're moving through the

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entire speech word for word you're

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gliding through you look so polished so

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eloquent it sounds good it looks good

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however it has the potential

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to totally derail you as a speaker why

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now if we were in class right now I know

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that everyone will be throwing out

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answers and you're probably throwing out

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some right now just as you're thinking

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about it right

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the truth is that

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memorization speaking while it may look

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very polished

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if the speaker forgets a single word a

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single thought a single phrase

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it could ruin everything

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right it could ruin everything

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I'm here to tell you that some of the

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world's best orders

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did not rely on memorization in order to

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do their speaking

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they did not rely on memorization to do

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it it is a Dangerous Method because

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again you are subject to forget and you

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could forget or be thrown off course

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through anything

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yawning

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excuse me to make you forget your train

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of thought I just heard thunder

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I could it's just like a little squirrel

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right I could get off track and off key

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by thinking about or listening to or

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watching the things that are happening

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around me so memorization

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is not advised really it isn't and even

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when I mentioned a few minutes ago some

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of the best orders did not do

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memorization there's a story that says

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that Winston Churchill who used to be a

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prime minister of England

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of Britain and it's he was well known as

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an orator in his day well-known order

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and The Story Goes that he always

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presented his speeches through

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memorization

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excuse me

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until this one instance where he was

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presenting his speech and he forgot

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he forgot what he was saying

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excuse me you guys one second

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he forgot what he was saying

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and that threw off everything now I

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think he recovered as the story goes but

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from that point forward he never again

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utilized the memorization method to

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making speeches Okay so

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we won't be doing memorization in this

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class you hit you heard it here first

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you heard it from me we will not be

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doing memorization speech making in this

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course yay

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all right so that should be a sigh of

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relief some of you should be able to

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leave a little bit more easily now all

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right so next let's talk to impromptu

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impromptu speaking what how is that of

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course you already know it's the kind

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that happens off the cuff off the top of

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your head with little to no preparation

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ahead of time impromptu speaking happens

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with little to no preparation ahead of

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time okay now

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what's the scenario where most people

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are asked to do impromptu speaking the

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scenario that most of us could all agree

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to would be what

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a job interview it would be the job

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interview most times in the job

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interview you're going to be asked at

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least one question and the question that

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I want to focus on right now is the one

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that most people seem to dread

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do you know what it is

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gosh I don't know why

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this seems to elicit such naughty I have

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no idea okay because I know I'm not

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boring of a lot of things but boring is

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not one of them so I don't know what the

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yawning is about all right so

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if you thought to yourself

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that is the question of tell me

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something about yourself you would be

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correct that is one for many people it

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is one of the most dreaded questions to

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hear during the interview

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partly because people say they don't

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know what to say and so first of all you

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you shouldn't be caught off guard with

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that question because as it goes we all

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know now that in many many many

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interviews people ask that question now

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where I'm at now in my interview process

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for the jobs that I hold

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excuse me

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no one's really asking me that anymore

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tell me something about yourself

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um it happens very rarely now for

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teaching

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teaching interviews that happens very

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rarely now they do ask other questions

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that could throw you off off guard but

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so for those of you who are just

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preparing to enter into the workforce

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expect to be asked that question yes

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tell me something about yourself or tell

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me why do you want to work for this

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company

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tell me where do you see yourself in

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five to ten years these are kind of

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standard questions now that everyone

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knows are being asked to interviews and

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because you already know that these are

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questions that occur you should be

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thinking about answers before the

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interview you should be

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um

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preparing a few notes jotting down a few

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notes giving it some thoughts so that

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you know what to say or how to answer

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that question when that time comes I

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suspect that most people are

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uncomfortable with that question because

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they don't know how to answer it they

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don't know what to say in that regard

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and that's the story for another day but

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if there's anyone in this class who

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wants a little bit of help in that area

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please do personally reach out to me by

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canvas because I can vote okay if you

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need to know a few tips or pointers on

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how to answer the

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um the impromptu questions in the job

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interview of tell me something about

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yourself why do you want to work here

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and uh where do you see yourself in five

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years you need help with those questions

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reach out to me by canvas and I'll be

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happy to help

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so back to the story at hand impromptu

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speaking deals with little to no

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preparation now

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this is good if you already have some

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general idea of the topic at hand yes

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there are many things that if you were

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to just throw out random topics now I

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could just talk about just like that

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with a you know a few minutes worth of

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talk if I know something about the topic

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already right and so sometimes in

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face-to-face courses I've done this like

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because students don't believe me

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sometimes they think oh well you've been

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doing this for years and so then I'll

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ask them to throw out two to three

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random topics just random things and I

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can just talk about those things I know

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how to finesse now even if it's a topic

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I'm not very familiar with I know how to

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finesse a two to three minute speaking

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opportunity and so this is something

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that you develop over time you're not

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going to learn that in five weeks of

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course but over time and over practice

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it's something that you learn how to do

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impromptu speaking

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is something that you won't do in this

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class this semester simply by virtue of

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the nature of the class delivery because

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it is this online format

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um

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and because we're just not here together

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you're not going to do it now but if

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this were face-to-face class you would

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have an opportunity for a prompt to

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because your introduction speech that

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would have been impromptu you would have

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had to deliver it right there on the

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spot you would have been given a couple

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of questions right in the beginning you

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would have delivered and that's it you

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would not have had time to jot notes

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down like some of you did you will not

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have had time to record it once or twice

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or three times like some of the Dead

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okay so you won't do that in this class

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but it prompted speaking just so that

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you know if this is on a quiz in a test

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that impromptu speaking gives with

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little to no Advance preparation

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okay next we have manuscript speaking

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now

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you won't do manuscript speaking in this

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class either

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let me say that again you will not be

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allowed to do manuscripts speaking in

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this class in fact

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if you are doing manuscripts speaking in

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this class you are going to receive a

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penalty on your searches

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allow me to say that again if you are

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doing manuscript speaking in this class

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on your speech date you will receive a

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penalty the penalty is usually between

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10 to 15 points of your assignment

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10 to 15 points of your assignment you

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will receive a penalty if you engage in

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manuscript speaking for this

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you heard it your first

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a manuscript speaking is very simply

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when you have prepared

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a full speech

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okay you've prepared a full speech

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and you are reading from it

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hi my name is Rukia I love to be

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outdoors I love the beach I love to

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watch Birds whatever it is if you are

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reading from your manuscript whether

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here or down below it doesn't matter the

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positioning that is unacceptable for

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this course I wonder if anyone knows why

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that is

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I wish we were here together so you

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could throw out some answers

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But to answer really is simply that when

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you are manuscript speaking in many ways

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it gives a sense of roboticness it's a

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kind of stiffness that the audience

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feels perhaps with the speaker

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additionally it doesn't always allow for

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good eye contact right when you are

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reading the manuscript you are often

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like this

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reading

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speaking

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you very rarely look up at the audience

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okay so that is a problem also with

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manuscript speaking

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manuscript speaking also in a way can uh

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prevent you from reading the room it is

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important that as a speaker you are able

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to read the room that means to notice

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who's falling asleep who's engaged

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notice the energy who's with you who's

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not with you and if your hand is

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constantly buried in the script

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you are unable to be attentive and

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attuned to the things that are happening

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around you with your audience

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okay now you will often see people

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engage in manuscript speaking

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looking for a flash drive I was hoping I

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had with okay

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so

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when you see people engaging in

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manuscript speaking

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sometimes they are doing a good job

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don't get me wrong but it takes a lot of

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practice to do so for example good

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speakers who use manuscripts first of

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all they type the letter they type the

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speech in huge letters I mean

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like 25

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265 35 like huge letters so then that

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means they're going to have a lot of

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pages perhaps right because you can't

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get as much content on a page if your

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letters are super big you know but they

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do that so that they leave adequate

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white space between each line and so

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that they can see the words very clearly

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similar to what happens when people are

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using teleprompter screens in their

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presentations on stage right very

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similar to that but at your left turn or

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your Podium instead of on a screen being

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projected out so when you're using the

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manuscript you would enlarge the text

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enlarge the font to anywhere from 18 to

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let's say 30 just depending on your

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eyesight and you know all those other

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factors but generally mine would be

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about a 20 to 22 printed

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on paper the white space helps you to

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follow along I know that you guys have

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seen people who are reading from a

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manuscript reading a speech and they get

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kind of uh

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they trip over their words right you can

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see they kind of lose their place they

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lose their train of thought usually it's

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because they have too many words on the

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paper their words are too close together

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they've used regular size font all of

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that and it does not make good for

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reading speeches so you want to increase

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the font which inevitably can increase

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the white space You could also do

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instead of single spacing you could do

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an inch and a half or you could do

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double spacing also to give you that

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space between lines which helps you to

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see better additionally when if you're

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going to use a manuscript speech and

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remember you will not be allowed to do

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that in this class but if some other

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experiences require speech making and

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you're using a manuscript something else

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that I advise students to do

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is after every few sentences literally

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write the word

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smile

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literally write the phrase look up

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literally on your manuscript write the

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phrase look left

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literally on your manuscript write the

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phrase look right

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okay

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and I did look left for your benefit and

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look right for your benefit although

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that's turned around for me I hope that

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helped but you are going to literally

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write those instructions down those

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directives because as you're reading

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remember I said one of the problems with

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manuscript reading of course is that

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you're buried in your paper and you're

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not doing what you need to do with the

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audience so if you're right reading

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and you're reading your content and then

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eventually you come to a phrase that

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says smile it'll help you smile

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and then you keep reading more content a

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few more lines and you come to the

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directive to look up

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it reminds you to look up

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and you should do this generously

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throughout the speech so that you are

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constantly looking up at the audience

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looking to your audience right looking

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to your audience left you want to

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constantly constantly constantly do

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those things so that you are engaging

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properly with your audience

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okay manuscript speaking

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the fourth and final type of speech

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making that we're covering is

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extemporaneous speaking now

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extemporaneous speaking is the kind of

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speaking that you will be doing for this

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course throughout it is a more preferred

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type of speaking

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extemporaneous speaking actually takes a

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little bit of all of those other types

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and rolls it into one

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here's what I mean it's temporaneous

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speaking deals with

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notes

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hence the reason that we use note cards

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for this class right hence the reason

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that we use note cards for this class so

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you're going to write your speech out in

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outline format

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you're going to then jot down key points

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onto your note cards

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and you're going to use these note cards

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during your delivery

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the note cards take the place of the

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manuscript

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the note cards take the place of the

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manuscript

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the note cards take the place of the

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manuscript okay and so in that regard

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you're going to prepare your notes and

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you're going to new use your notes

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during your speech so you will have your

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notes Here God has a lot of note cards

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here I love it so you're going to have

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your notes Here in your hand and you'll

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be using these to remember the fine

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points that you want to share with your

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audience now

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extemporaneous speaking should also come

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with practice technically all the

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speeches should come with practice

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memorization manuscript and

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extemporaneous impromptu you can't

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really practice per se but you can

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practice the things that you think you

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might say okay so

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extemporaneous speaking should come with

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lots of practice here's a rule of thumb

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for small speeches less than 15 minutes

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you should practice at least three times

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but ideal is five

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five to six is ideal

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and when you practice the speech these

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five to six times you should do it in

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its most authentic way meaning if you

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have a PowerPoint that you're using you

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should have the PowerPoint open and you

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should have your note cards ready and

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you should be moving through the

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PowerPoint and using your note cards and

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speaking and timing it so that you can

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get a sense of how long your speech is

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taking

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now

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in the process of this practice what's

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happening

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you have your note cards you're

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practicing your speech you're practicing

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what you want to say what is happening

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in this practice

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now if we were together

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at the same time this is the moment when

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everybody with Full House of answers

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right

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so I'm sure the answers you would have

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thrown out Simply would be to say that

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as you practice you kind of memorize it

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as you practice you're remembering what

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comes next

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true

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so as we practice our speech for

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extemporaneous but again for all of the

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types we are developing a kind of muscle

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memory in the process of doing so

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and as that muscle memory develops for

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us

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what also happens is that we begin to

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remember what comes next

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we begin to remember naturally what

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comes next what we are to say next and

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that

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is how extemporaneous speaking Works

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you're not trying to memorize it you're

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not trying to present a speech from

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memory you're utilizing the source the

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resources available to you which is the

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note card which replaces the manuscript

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but in the practice of preparing and

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practicing and practicing and practicing

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you develop memory of the subject matter

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developing that memory and having these

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no cards helps you to also look up and

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to engage your audience more

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and quite honestly I teach my students

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that even on your note cards

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to put those directives to look up

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to slow down to smile look left look

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right

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pause take a breath

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breathe

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all of these are directed to you to

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remind yourself what to do in the course

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of that speech this is something that I

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strongly advise you to do with your note

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cards

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strongly advise you to do you will not

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be penalized if you don't do it

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but it will help you in the long run it

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is good practice and it will help you as

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you move throughout your career

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experience many of you are going to have

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careers where you're going to have to

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address patients address clients address

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colleagues very frequently

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sometimes in very impromptu setting and

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sometimes making

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recorded speeches

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having those directives on your note

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cards to look up to smile to slow down

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to breathe to pause are going to be very

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helpful in making a dynamic speaker and

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that's what we all want

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so

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I hope that this information has been

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helpful to you make sure that you're

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taking notes and you're paying attention

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because as I've said multiple times the

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information that appears in your

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lectures as well as in your textbook

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these are things that are going to all

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be in your quizzes your tests and your

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exams so you want to be prepared for

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these things all right I'll see you soon

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and next we're going to be talking in

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lecture nine we're going to be

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discussing nervousness

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nervousness and anxiety unless you're

play24:59

not all right see you soon

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Related Tags
Speech MakingPublic SpeakingMemorizationImpromptuManuscriptExtemporaneousFear OvercomingLecture SeriesCommunication SkillsPresentation TipsOratory Techniques