servicenow tutorial 2025 | ServiceNow Fundamental Course | servicenow tutorial | servicenow training

Summary

In this video, Run Patel introduces a comprehensive ServiceNow tutorial series aimed at developers, covering everything from the basics to advanced concepts. The course will equip learners with the skills needed to become proficient ServiceNow developers, pass the CSA and CAD exams, and confidently work on ServiceNow projects. Topics include ServiceNow administration, form creation, scripting, business rules, SLAs, workflow automation, service catalog management, integration, and more. By the end of the series, viewers will gain in-depth knowledge, ensuring they can work independently and efficiently on ServiceNow environments.

Takeaways

• 😀 This series will provide a complete tutorial on ServiceNow, covering everything from beginner to advanced topics.
• 😀 All videos in the series will be free of charge, and they'll be organized into playlists for easy access.
• 😀 The series aims to prepare viewers to pass the CSA (Certified System Administrator) and CAD (Certified Application Developer) exams.
• 😀 Viewers will gain the knowledge to work on ServiceNow projects independently by the end of the series.
• 😀 The tutorial will start from the very basics, including how to set up and log into a personal ServiceNow instance (PDI).
• 😀 Key topics include user management, role assignments, form design, table creation, and application/module creation.
• 😀 Detailed lessons on Access Control Lists (ACL), dictionary configuration, and client scripts will be provided.
• 😀 Business rules, UI actions, and scripted includes will be discussed to help viewers manage data operations and interactions.
• 😀 Integration topics like APIs, email notifications, SLAs, and third-party system integrations will also be covered.
• 😀 Service catalog concepts, including catalog items, categories, variables, workflows, and flow designers, will be explained.
• 😀 The series will also touch on advanced topics like report creation, dashboard sharing, and managing ITSM modules such as incident, change, and problem management.

Q & A

What is the main goal of the ServiceNow tutorial series by Run Patel?

The main goal is to provide comprehensive training on ServiceNow, covering topics from basic to advanced levels, preparing viewers to clear the CSA and CAD exams, and enabling them to work independently as ServiceNow developers.

Are the videos in the ServiceNow series free?

Yes, all the videos in this series are available for free on the YouTube channel 'ServiceNow with Run'.

What will viewers be able to do after completing this tutorial series?

After completing the series, viewers will be able to work on ServiceNow projects independently, clear the CSA and CAD exams, and gain a deep understanding of ServiceNow's features and configurations.

What are some key topics covered in the ServiceNow tutorial series?

Key topics include ServiceNow instance setup, user and group management, form and list creation, business rules, client scripts, email notifications, SLAs, integration with third-party systems, service catalog configuration, and workflow vs. flow designer.

What is the significance of Access Control Lists (ACLs) in ServiceNow?

Access Control Lists (ACLs) are used to manage data segregation, ensuring that specific groups or users can only access certain data based on their roles. ACLs can be applied at the table, field, or form level.

What types of scripts are covered in the tutorial regarding client-side scripting?

The tutorial covers UI policies, data policies, client scripts, and the differences between them, focusing on when to use each type and their practical applications.

How do business rules play a role in ServiceNow?

Business rules are used for server-side scripting to perform operations like create, read, update, and delete (CRUD) on data. They are crucial for data handling and automation within ServiceNow workflows.

What is the difference between workflow and flow designer in ServiceNow?

Flow designer is considered the more modern and preferred tool for creating automated processes, particularly for catalog items. The tutorial explains why flow designer is beneficial over traditional workflows.

How does the ServiceNow tutorial series address integration with third-party systems?

The series covers how to integrate ServiceNow with external systems using Web services, APIs, and scripted REST APIs, allowing for seamless data exchange and functionality extension.

What are SLAs in ServiceNow, and why are they important?

SLAs (Service Level Agreements) are used to define and track timelines for resolving incidents, changes, or problems. They ensure that tasks are completed within specified timeframes to meet service expectations and avoid breaches.